2020 Jeep Grand Cherokee

UNKNOWN. Electronic Stability Control service light activated intermittently for a couple days along with the 4WD service light. After 2-3 days, the ESC light remained lit. Twice when starting the vehicle, the 4WD low was activated without manually shifting gears, in which changed to normal within a minute later. Intermittently, when the vehicle braked to a stop and switched gears to reverse, the vehicle shuttered before continuing in reverse. Another incident while driving and coming to a stop at a traffic light, upon coming to a stop, the vehicle seemed to almost stall but reengage. The vehicle is at approximately 41,500 miles as of 4/1/2025. The vehicle was taken to a Dodge dealership in which report the transfer case needed repair. With under 50,000 miles and utilizing the 4WD only approximately 4 times within the 5 years of ownership with no issue, the transfer case may be faulty or a software update needs to be performed.

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the air bag and seat belt failure warning lights were illuminated. After filling the fuel tank and attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the dealer, who diagnosed that the battery and fuse box water pump had failed and were replaced. The failure persisted. The dealer inspected the vehicle again and then diagnosed that the Occupant Restraint Control module had failed and caused the air bag to deploy inadvertently, failed to deploy, and needed to be replaced. The contact became aware of NHTSA Campaign Number: 15V046000 (Air Bags); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer confirmed the VIN was not included. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 38,000.

My vehicle started flashing my seatbelt light when I was driving and I was buckled and then my airbag light came on and my automatic start and stop light came on and have stayed on. I took it into Chrysler Dodge Jeep ram and they charged me $203 to tell me that I don’t have any shorts in the seatbelt wire harness and they found a O.L (over limit) indicating that I have a internal open within the seat, buckle itself,causing the codes and the lights on the dash and that it’ll cost $541.26 to fix and it is not covered under any warranty, even though I just purchased the vehicle eight months ago and I’m under the 100,000 miles and just approaching the first 5 years. I should be covered. Now my airbags will not work and neither will my auto on and off features. This is a safety concern that should have a recall on it or be covered by Mopar.

The main computer or console of this vehicle is known to malfunction and cause the lose of air condition, heat, defrosters, back up camera's, camera sensors, navigation controls, etc. My vehicle was fixed once, but the issue was only warrantied for two years from the repair, which they failed to notify me at the time of the mfg. repair. Additionally, they failed to disclose was the entire dashboard had to be disassembled in order to replace my defective computer/console. Why is that important to know? Well, the leather upgraded dash boards once removed from the car are more receptive to bubbling up and causing an interference to the effective operation of the airbags. Again, the dealership didn't disclose this or how the repair was completed, how it could impact the critical safety features of the vehicle, and they have declined any responsibility of potentially causing additional safety issues when reparing their know defect.

My 2020 Jeep Grand Cherokee touch screen is delaminating. I have attempted to contact uConnect and Jeep. UConnect initially agreed to replace the screen free of charge after having it diagnosed, but once I had it diagnosed and called back uConnect claimed the first representative that approved the replacement was wrong and now refuses to rectify the situation. The screen has "ghost" touches - basically selecting options by itself, and the back up camera delays or freezes some of the time, not displaying the live video. The dealer diagnosed the delamination. There were no warnings or other indications of a problem. I only learned what was causing these issues by googling the bubbles in my screen. Based on the research I've done since, it appears this problem will get worse, changing climate control settings, system settings, heater settings, entertainment (radio) settings, and "drive mode" type settings eventually. I have seen so many posts on it spanning multiple models and model years, all related to the same problem with the same symptoms, it should really qualify for a recall. I am afraid to let my soon-to-be 16 yr old drive my car because of the distraction this defect can cause, and there is no prevention or reasonable remedy. The screen has not been intentionally damaged, no wipes or other products have been used on it regularly, and it is kept garaged when it is not being driven. The vehicle is used in a normal manner -driving to/from work and practice on city streets and highways, and is not subject to abuse. From my research it is a manufacturer's defect in the screen itself, which can only be avoided or resolved by replacing the unit. If owners don't cause the issue, and can't prevent it by any kind of regular maintenance, training, or care, then it isn't an issue owners should suffer safety concerns or financial obligations over.

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the START/STOP icon remained illuminated. The contact stated that approximately a day or two later the vehicle failed to start. The vehicle was jumpstarted and driven to the dealer where the vehicle was diagnosed, and it was determined that the battery was failing. The dealer replaced both batteries. The failure reoccurred approximately one and a half week later. The vehicle was taken to the dealer and the diagnostic result was confirmed however, the vehicle was not repaired. The contact stated that while retrieving the vehicle the vehicle failed to start. The dealer repaired the vehicle however, approximately one week after having the batteries replaced 4 times, the failure reoccurred. The dealer had mentioned an instrument cluster shortage and a USB shortage. The vehicle had not been repaired. The contact became aware of NHTSA Campaign Number: 24V652000 (Electrical System) however, neither the VIN nor the model was included. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer opened a case for the failure. The failure mileage was 77,000.

I am reporting significant safety issues with my 2020 Jeep Grand Cherokee Limited X. The vehicle has repeatedly experienced failures in critical safety systems such as Adaptive Cruise Control (ACC), ParkSense, and Lane Departure, which randomly disable while driving, particularly in cold weather or after a restart. These failures compromise essential safety functions necessary for highway driving and parking. Additionally, I encountered a severe issue regarding the vehicle’s lack of over-voltage protection. While charging the battery, it was accidentally exposed to 48 volts instead of 12 volts, resulting in damage to key electronic modules, including those controlling safety systems. This lack of protection from foreseeable charging errors is concerning, especially given the advanced electronics in modern vehicles. Other Jeep owners have reported similar issues related to voltage fluctuations affecting ACC, Lane Departure, and ParkSense systems. Battery-related issues seem to be directly linked to the failure of these critical safety features​(Jeep Cherokee Club)​(Jeep Forum). Voltage instability, particularly with the Engine Stop/Start (ESS) system, has also been widely discussed, further pointing to potential flaws in Jeep’s electrical design. Given the critical nature of these systems, their failures due to inadequate over-voltage protection and inconsistent electrical performance represent a serious safety risk. I request that NHTSA investigate these concerns, as they may be affecting a broader range of Jeep vehicles, putting drivers and passengers at risk. While a fire did not occur, the potential is there due to the burning of electronics with strong odors and smoke.