2008 Jeep Grand Cherokee

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES AND FAILED TO RESTART. THE VEHICLE WAS TAKEN TO THE DEALER TWICE AND THEY REPLACED THE WIRELESS IGNITION NODE MODULE TWICE, BUT THE FAILURE RECURRED. THE CONTACT LATER RECEIVED NOTIFICATION OF A MANUFACTURER'S RECALL. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE FAILURE MILEAGE WAS 55,443.

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,193.

9/1/15 AT APPROXIMATELY 8:20 P.M. UNINTENDED CHANGE IN IGNITION SWITCH TO THE OFF POSITION RESULTING IN ENGINE SHUTDOWN, ELECTRICAL AND POWER STEERING COMPLETELY SHUTDOWN/LOCK. COLLISION AVERTED BY PULLING RESTING 45 DEGREE ANGLE AGAINST THE CURB. ENGINE RESTARTED THEREAFTER. T/C TO ANOTHER DEALERSHIP (THIS TIME DOWNTOWN LOS ANGELES) AND I AM GLAD TO REPORT AN APPOINTMENT FOR THIS COMING FRIDAY, 9/4/15.

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE EXPERIENCED MULTIPLE ELECTRICAL FAILURES. THE CONTACT MENTIONED THAT THE RADIO WAS NOT TURNING ON, THE VEHICLE FAILED TO SHIFT AND WOULD NOT ACCELERATE PAST 25 MPH. THE CONTACT MENTIONED THAT IN ORDER FOR THE VEHICLE TO RESUME NORMAL FUNCTION, THE KEY HAD TO BE REMOVED FROM THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 89,000. MA 10/21/15 *CN

MULTIPLE INCIDENTS OF UNINTENDED CHANGE IN IGNITION SWITCH POSITION TO THE OFF POSITION, RESULTING IN ENGINE SHUTDOWN, ELECTRICAL AND POWER STEERING COMPLETELY SHUTDOWN/LOCK. FIRST OCCURRENCE (APPROXIMATELY 2010) WAS DURING A LEFT-HAND TURN, WHICH NEARLY CAUSED A MULTIPLE VEHICLE ACCIDENT. CONSTANT AIRBAG LIGHT WARNING. MULTIPLE OTHER OCCURRENCES SINCE THEN, RESULTING IN MULTIPLE CALLS TO DEALER AND CONTACT TO 1800 NUMBERS PROVIDED. FAC P57/NHTSA 14V-567 IMPORTANT SAFETY RECALL NOTICE RECEIVED AND DEALER AGAIN CONTACTED. HOWEVER, I WAS ADVISED THAT THE IGNITION IS NO LONGER IN PRODUCTION AND THERE IS NO WAY OF KNOWING IF/WHEN THE PART WILL BECOME AVAILABLE. ACCORDINGLY, NO REPAIR/REMEDY CAN BE MADE. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHILE DRIVING 2 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

VEHICLE TURN SIGNAL RANDOMLY INDICATES THE WRONG DIRECTION. HAS HAPPENED MULTIPLE TIMES IN VEHICLE. IT APPEARS TO AFFECT THE RIGHT TURN SIGNAL MORE THAN THE LEFT. OCCASIONALLY IT WILL FLASH THE WRONG TURN SIGNAL ONCE, THEN IT FLASHES THE CORRECT ONE. HOWEVER THERE HAS BEEN INSTANCES WHERE IT FLASHED THE WRONG DIRECTION THE ENTIRE TIME THE LEVER WAS IN POSITION. DURING A VISIT TO DEALER FOR A RECALL ON ANOTHER PART, THE SERVICE MANAGER INFORMED ME THAT THERE ARE NEW MODULE UPDATES AVAILABLE. HOWEVER HE WOULD NOT INFORM ME WHAT THEY FIXED, AND THEY WOULD END UP COSTING ME $90/ SERVICE FLASH. THIS SHOULD NOT BE LEGAL FOR THE DEALERS TO CHARGE FOR A SAFETY RELATED UPDATE. PROVIDED THAT THE UPDATE IS FOR THAT ISSUE

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE KEY BECAME STUCK IN THE FORWARD POSITION. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

THIS VEHICLE WAS TAKEN TO JEEP ON 10/10/2013 DUE TO THE AIRBAG LIGHT COMING ON. THERE WERE 112,988 MILES ON THE VEHICLE. THE VEHICLE WAS SERVICED FOR THIS, $400, AS WELL AS BRAKE PADS, AND DIAGNOSTICS, $600.63. ON 10/21/13, AT 113,851 MILES, THE LIGHT CAME BACK ON AND HAD TO BE TAKEN BACK TO THE DEALER FOR SERVICE. THERE WAS NO CHARGE FOR THIS SERVICE AS THE VEHICLE WAS JUST SEEN FOR A SIMILAR ISSUE. I RECEIVED A NOTIFICATION IN THE MAIL THE WEEK OF 8/17/2015 FROM FCA ON THE STATUS OF THE P57/NHTSA 14-567 RECALL FOR THE WIRELESS IGNITION MODULE (WIN). UPON READING THE RECALL NOTIFICATION SENT OUT, FCA RECOGNIZES THAT THE "WIN POSITION SPRING BACK MAY ALSO CAUSE THE DISABLING OF ONE OR MORE OF THE VEHICLE'S SAFETY FEATURES INCLUDING THE FRONTAL AIRBAGS." AT APPROXIMATELY 120,000 MILES, THE AIRBAG LIGHT WENT OFF AGAIN AND WAS INTERMITTENTLY ILLUMINATED UNTIL 123,000 MILES, WHERE THE LIGHT HAS STAYED CONTINUOUSLY ON. I CALLED THE LOCAL DEALER TO INQUIRE IF THEY HAD PARTS, AND THEY DO NOT HAVE THE PARTS IN STOCK FOR THE RECALL, BUT I WAS ADDED TO A WAITING LIST. UPON REQUESTING INFORMATION ON THE AIRBAG, I WAS IMMEDIATELY TOLD THAT THE AIRBAG WAS NOT COVERED UNDER THE RECALL, EVEN THOUGHT HE NOTIFICATION SPECIFICALLY MENTIONED THE AIRBAGS. THE CLERK GAVE ME A 1-800 NUMBER FOR JEEP. I CALLED THE JEEP 1-800 NUMBER AND WAS CONNECTED TO AN AGENT WHOM I INQUIRED ABOUT THE AIRBAG AS WELL AND WAS TOLD THAT I WOULD HAVE TO PAY TO DIAGNOSE THE AIRBAG. WHY SHOULD I HAVE TO PAY TO DIAGNOSE THE AIRBAG IF THE RECALL NOTIFICATION MENTIONS THAT THE AIRBAGS COULD HAVE BEEN AFFECTED. I FEEL THAT JEEP SHOULD BE DIAGNOSING THE AIRBAGS ON THE CUSTOMER'S BEHALF. THIS RECALL HAS BEEN GOING ON FOR ALMOST A YEAR WITH THEM JUST GETTING TO A RESOLUTION. YOU WOULD THINK THEY WOULD WANT TO GO THE EXTRA MILE FOR THEIR CUSTOMERS.