2008 Jeep Grand Cherokee

CALLED BROWNS AUTOMOTIVE 483 RT 112 PATCHOGUE NY 11772 (631) 289-8500 ON MAY 16, 2016 IN REFERENCE TO MY WIRELESS IGNITION NODE RECALL. WAS TOLD THEY WOULD PUT ME ON A WAITING LIST FOR REPAIR AND THAT IT COULD BE A FEW WEEKS (SPOKE WITH JESS). CALLED BACK JUNE 1ST, BRIANA TOLD ME I WAS #38 ON THE WAITING LIST. CALLED JUNE 28TH CHRISSY TOLD ME I WAS #30 ON THE WAITING LIST. CALLED JULY 29TH DOREENA TOLD ME I WAS #27 ON THE WAITING LIST. AT THIS RATE I WILL NOT HAVE MY RECALL FIXED UNTIL SOMETIME IN 2017.

WHILE DRIVING AT FREEWAY SPEEDS (APPROXIMATELY 75MPH) THE VEHICLE INTERMITTENTLY STALLED SEVERAL TIMES AND TWICE IN 1-HR IT COMPLETELY SHUTDOWN. THE MOTOR LOST ALL POWER. IT REQUIRES A COMPLETE RESTART OF THE VEHICLE. THE KEY MUST BE TURNED TO THE OFF POSITION AND RESTARTED. IT HAS DONE THIS SEVERAL TIMES BEFORE. IT SEAMS TO HAPPEN UNDER A LOAD OR WHILE ACCELERATING OR PULLING A HILL. IT HAS HAPPENED IN HIGH TRAFFIC CIRCUMSTANCES AND HAS AT TIMES BEEN DIFFICULT AND DANGEROUS TO PULL TO THE SIDE OF THE ROAD. I'VE TAKEN IT TO JEEP TO HAVE IT REPAIRED. THEY APPARENTLY HAVE A STAR CASE NUMBER S1218000003 IN WHICH THEY SAY TO CHANGE THE SPARK PLUGS. THIS SEEMS LIKE A DANGEROUS SITUATION TO PUT CONSUMERS IN.

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 135,000. UPDATED 08/03/16*LJ THE CONSUMER STATED THE VEHICLE WOULD STALL ONCE A WEEK, AT VARIOUS SPEEDS. UPDATED 08/15/16. *JB

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I WAS DRIVING 15 TO 20 MINUTES FROM HOME AND MY CHECK ENGINE CAME ON. I IMMEDIATELY TOOK IT TO MY LOCAL GAS STATION (25 YRS RELATIONSHIP) AND THE CAR STALLED WHILE CLOSE TO THE STATION LOSING ALL STEERING POWER. THE OWNER TOOK A LOOK AND SAID GIVE ME 24HRS TO DIAGNOSE. THE NEXT DAY HE SHOWED ME WHAT HAPPENED....THE WATER-PUMP INTERNAL BEARING HAS BROKEN CAUSING THE SHAFT TO MOVE BACK AND FORTH CAUSING THE INTERNAL WATER-PUMP FLYWHEEL TO BREAK APART. THIS CAUSED THE WATER PUMP TO DUMP ALL THE COOLANT ON THE GROUND WITHIN 15 TO 20 MINUTES. FINAL DIAGNOSIS WAS THE ENGINE SEIZED DUE TO LACK OF COOLANT PUMPING THRU THE ENGINE. A NEW ENGINE WAS THE ONLY SOLUTION. I CAN UNDERSTAND THE WATER-PUMP HAVING MINOR LEAKS WITH GRADUAL LEAKAGE ...THIS WOULD HAVE BEEN CAUGHT BY THE PUDDLES UNDER THE ENGINE BUT NOT THE RAPID DRAINAGE I EXPERIENCED. I REACH OUT TO JEEP HOTLINE.... TOLD THE STORY AND WAS WILLING TO PROVIDE PHOTOS AND PHYSICAL PARTS FOR THEIR QA AND RD DEPARTMENT TO EVALUATE FOR DESIGN FLAW. THEY WERE NOT INTERESTED AND TOLD ME SORRY OUT OF WARRANTY...AND GAVE ME NO SUPPORT OR DIRECTIONS TO SEND PHOTOS OR PHYSICAL PARTS. I'M CONCERNED ABOUT OTHER DRIVERS WHO MAY EXPERIENCE THIS SITUATION WHERE DEATH AND INJURY MAY OCCUR. I TRIED TO ATTACH 5 PHOTO BELOW...LET ME KNOW IF ALL 5 CAME THRU. THANKS FOR YOUR SUPPORT. REMEMBER ALL THE FAILURE WAS INSIDE THE SEALED WATER-PUMP SO CORROSION AND POTENTIAL EXTERNAL RUST ISSUE WAS NOT A FACTOR. THANKS IN ADVANCE .......[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR