2008 Jeep Grand Cherokee

DROVE THE CAR HOME WHERE IT WOULD NOT TURN OVER, THE KEY WOULD NOT TURN THE ENGINE ON. LUCKILY, THIS DID NOT HAPPEN WHILE DRIVING OR THERE WOULD HAVE BEEN AN ACCIDENT. IT WAS AS IF THE PART THAT THE KEY WENT IN WAS JAMMED. THE CAR WAS TOWED TO THE DEALERSHIP WHERE IT WAS DETERMINED THAT THE WCM WAS NOT RECOGNIZING THE KEYS. THE WCM WAS REPLACED AND AS A RESULT, TWO NEW FOBIKS HAD TO BE PURCHASED. THE DEALERSHIP TESTED BOTH THE POWER AND THE GROUND TO THE WCM, ALL TESTED GOOD, FOUND THAT THE WCM WAS NOT RECOGNIZING THE KEYS THAT WERE IN THE IGNITION. WE RECEIVED THE RECALL ON THE FOBIKS, AND SUBMITTED THE PAPERWORK FOR REIMBURSEMENT. WE WAITED THE 60 DAYS THAT WAS REQUIRED BUT WHEN CALLING ABOUT THE REFUND WAS TOLD THAT WE WOULD HAVE TO WAIT FOR THE SECOND RECALL IN ORDER TO BE REIMBURSED. I WAS TOLD THAT EVEN IF THERE HAD BEEN NO PROBLEM WITH MY VEHICLE, AND IF I WOULD HAVE TAKEN THE CAR TO THE DEALERSHIP FOR A NEW WCM, I WOULD HAVE TO PAY FOR THE REPAIR AND THEN WAIT FOR THE SECOND RECALL NOTICE BEFORE REIMBURSEMENT. THE REPRESENTATIVE REPEATED THIS INFO TO ME SEVERAL TIMES B/C I COULD NOT BELIEVE WHAT I WAS HEARING. I ASKED FOR A SUPERVISOR AND NONE WAS AVAILABLE. THE SUPERVISOR WAS TO CALL ME BACK BUT I RECEIVED NO SUCH CALL. PER THE RECALL, I HAVE PROVIDED A COPY OF THE ORIGINAL RECEIPT AND I CONFIRMED THAT THEY DID RECEIVE THE RECEIPT. I AM ASKING FOR THE CHRYSLER RECALL TO REIMBURSE ME FOR MY EXPENSE AS THEIR RECALL STATES "REIMBURSEMENT WILL BE SENT TO YOU WITHIN 60 DAYS". *TR

I PURCHASED A BRAND NEW JEEP GRAND CHEROKEE LIMITED IN 2008. ALMOST FROM THE VERY BEGINNING I'VE HAD PROBLEMS WITH THIS VEHICLE & HAD BEEN GOING BACK & FORTH TO THE DEALERSHIP FOR ONE REPAIR AFTER THE OTHER. ALTHOUGH THE PREVIOUS ISSUES WERE SERIOUS, THEY DID NOT RISE TO THE LEVEL OF BEING A HEALTH/SAFETY HAZARD AS MY CURRENT PROBLEM DOES. IN 2011, I STARTED EXPERIENCING INTERMITTENT ELECTRICAL FAILURE; SPECIFICALLY, THE VEHICLE WOULD JUST STOP NO MATTER WHETHER I WAS DRIVING 70 ON THE HWY OR 30 IN A NEIGHBORHOOD. THE VEHICLE WOULD TURN OFF WITHOUT WARNING & I WOULD BE LEFT TRYING (W/OUT ANY POWER STEERING) TO COAST TO THE SIDE OF THE ROAD WITH WHATEVER MOMENTUM WAS LEFT. ONCE TO THE SIDE OF THE ROAD, I PUT THE VEHICLE IN PARK, TURNED THE IGNITION TO THE OFF POSITION & WAIT A FEW SECONDS. I WOULD THEN START THE VEHICLE RIGHT UP AS IF NOTHING HAD HAPPENED. I HAVE TAKEN THE JEEP IN TO THE DEALER WHERE THE PROBLEM COULD NOT BE DUPLICATED. I'VE GOTTEN TO THE POINT WHERE EACH TIME IT STOPS, I CALL THE DEALER SERVICE DEPT JUST SO THE RECORD WOULD SHOW THAT I CALLED, REPORTED THE PROBLEM HAD OCCURRED AGAIN & ALSO TO VENT MY FRUSTRATION OF THIS RECURRING PROBLEM. MY CONCERNS: 1) THE STALLING IS HAPPENING MORE FREQUENTLY 2) THE PROBLEM CAN'T BE DUPLICATED ON CUE 3) I CAN'T GET MORE THAN A CONDESCENDING, WHAT DO YOU WANT TONE FROM MGMT AT THE DEALERSHIP & 4) THERE DOES NOT SEEM TO BE ANY SENSE OF URGENCY FROM ANYONE OTHER THAN MYSELF . MY QUESTIONS: DOES THERE REALLY HAVE TO BE SOME TYPE OF ACCIDENT OR FATALITY BEFORE SOMEONE ACTUALLY TRIES TO FIND OUT WHY THIS IS HAPPENING & FIX IT? WHY AREN'T THE SERVICE PEOPLE EQUIPPED TO DO MORE THAN JUST SPEAK TO THE VEHICLE OWNER AS IF WE ARE STUPID & LIKE I'M JUST MAKING UP STORIES. ALTHOUGH THEY HAVEN'T BEEN ABLE TO DUPLICATE THE PROBLEM, IS THERE TRULY SOMEONE TRYING TO FIND OUT WHAT THE PROBLEM IS? WHO DO I NEED TO CONTACT? *JS

ENGINE STOPS RUNNING WHILE THE VEHICLE IS BEING DRIVEN. TYPICALLY THE FAILURE OCCURS WHEN THE THROTTLE IS CLOSED DURING DECELERATION I.E. (WHEN DECELERATING TO EXIT THE FREEWAY OR DECELERATING TO STOP IN TRAFFIC). THE PROBLEM WAS FIRST ENCOUNTERED AT 14K MILES AND PERSISTS TO DATE. THE VEHICLE CURRENTLY HAS ACCRUED 46K MILES. THE VEHICLE HAS BEEN TO THE DEALER ON 5 OCCASIONS FOR DIAGNOSIS/REPAIR OF THE PROBLEM. THE DEALER CANNOT DUPLICATE THE PROBLEM AND NO FAULT CODES ARE STORED IN THE ON BOARD DIAGNOSTIC SYSTEM MEMORY. CHRYSLER CUSTOMER SERVICE WAS CONTACTED FOR ASSISTANCE TO NO AVAIL. THE CHRYSLER CUSTOMER SERVICE REPRESENTATIVE MERELY CONTACTED THE SERVICING DEALER AND WAS TOLD NO DRIVEABILITY ISSUES EXIST WITH THE VEHICLE. I NOTE THE VEHICLE STOPPED RUNNING IN TRAFFIC AFTER LEAVING THE DEALER SERVICE DEPARTMENT 4/22/2011 (CHRYSLER CUSTOMER SERVICE WAS ADVISED). THIS CONDITION IS UNSAFE AS STEERING AND BRAKING SYSTEMS ARE SIGNIFICANTLY DEGRADED WITHOUT POWER ASSIST.

I RECENTLY PURCHASED A NEWER MODEL USED VEHICLE THAT HAS STARTED TO PRESENT SOME SERIOUS CONCERNS THAT THE DEALERSHIP WHERE I PURCHASED IT CANNOT FIGURE OUT THE PROBLEM AND DISCOUNTS MY COMPLAINT. MY VEHICLE'S MOTOR ACTS AS IF IS GOING TO STALL ON TAKE OFF FROM A STOP POSITION. I HAVE ATTEMPTED ON 3 SEPARATE OCCASIONS TO HAVE THE PROBLEM SERVICED BY THE DEALERSHIP'S SERVICE DEPARTMENT; HOWEVER, THE DEALERSHIP TELLS ME THEY HAVE NO CONCERNS WITH THE VEHICLE. ALTHOUGH THE PROBLEM IS NOT PRESENTING ITSELF WHEN I BRING IT TO THE DEALERSHIP, IT IS HAPPENING MORE OFTEN NOW THAN IN THE BEGINNING OF THE VEHICLE'S PURCHASE THAT I KNOW THE PROBLEM IS ESCALATING. I CANNOT FIGURE OUT WHAT "TRIGGERS" THIS EVENT EXCEPT THAT WHEN IT DOES HAPPEN, MY TWO YOUNG CHILDREN ARE IN THE VEHICLE. A NEW ISSUE ALSO HAS PRESENTED ITSELF. ON JULY 4, AS WE WERE TRAVELING DOWN A NARROW ROAD ALIGNED BY TREES, THE VEHICLE DOWN SHIFTED SO HARD IT CAUSE THE VEHICLE TO ACCELERATE AND FORCIBLY JERK; HOWEVER, WE IMMEDIATELY REGAINED CONTROL OF THE VEHICLE. MY ABS, ESP AND BAS LIGHTS ARE DISPLAYED AND I HAVE AN APPOINTMENT WITH THE DEALERSHIP TO HAVE THIS SERVICED FOR TUESDAY, JULY 6, AT WHICH TME I WILL ALSO ASK THEM TO PERFORM ANOTHER INSPECTION/SERVICE MY STALLING MOTOR ISSUE AS WELL AS THE NEW ACCELERATING/JERKING ISSUE. *TR

SUDDEN ACCELERATION/ LOSS OF BRAKES. VEHICLE ACCELERATED TO FULL THROTTLE WHILE ENTERING FROM FREEWAY ONRAMP. THE DRIVER TOOK FOOT OFF ACCELERATOR AND VEHICLES ACCELERATOR PEDAL CONTINUED TO MOVE DOWNWARD TO FULL THROTTLE AND WOULD NOT DECELERATE AFTER AN ATTEMPT TO "PUMP" THE ACCELERATOR PEDAL TO TRY AND GET THE PEDAL TO RELEASE. THE AUTOMOBILE WAS THEN PUT IN NEUTRAL AND THE ENGINE WOULD NOT SLOW DOWN IN" RPM'S". THE BRAKES WERE APPLIED AND AN ATTEMPT WAS MADE TO STOP THE VEHICLE AND THE BRAKES WERE NOT FUNCTIONING PROPERLY WITH THE AUTOMOBILE COMING TO A VERY LONG AND SLOW STOP WHITE TRYING TO MANEUVER THE AUTOMOBILE TO THE SIDE OF THE ROAD. ONCE THE VEHICLE WAS BROUGHT TO A STOP THE MOTOR WAS STILL AT AN EXTREME "RPM" LEVEL. THE MOTOR WAS TURNED OFF AT THE IGNITION SWITCH AND THE ENGINE FINALLY STOPPED RUNNING. AFTER SITTING AT THE SIDE OF THE ROAD FOR SOMETIME THE VEHICLE WAS RESTARTED AND DRIVEN TO A SAFE LOCATION WHERE THE DRIVER LET THE VEHICLE SIT FOR AN HOUR OR TWO AND RESTARTED FOR THE FINAL DRIVE HOME(ABOUT FIVE MILES). THE VEHICLE WAS TAKEN TO THE DEALERS SERVICE DEPARTMENT THE NEXT BUSINESS DAY. THE DEALER RAN A SCAN ON THE VEHICLE AND DIAGNOSED THAT THE EVENT OCCURRED AS STATED. THE DEALER CONSULTED CHRYSLER SERVICE CENTER AND WERE RECOMMENDED TO REPLACE THE THROTTLE AND BRAKE MODULES FOR THE SUDDEN ACCELERATION AND BRAKING PROBLEMS. THE VEHICLE PARTS ARE AT THE DEALER WITH THE VEHICLE. THE VEHICLE WAS TEST DRIVEN BY THE DEALER AND THE CUSTOMER WAS TOLD THE VEHICLE WAS READY. WHEN THE CUSTOMER ASKED IF THE VEHICLE WAS REPAIRED AND SAFE THE SERVICE DEPARTMENT REPRESENTATIVE SAID "WE INSTALLED THE RECOMMENDED PARTS BY CHRYSLER SERVICE" AND WOULD NOT SAY IF THE VEHICLE WAS REPAIRED PROPERLY OR SAFE FROM THE SUDDEN ACCELERATION/BRAKE PROBLEM. THE VEHICLE AS OF TODAY 12-24-2008 REMAINS AT THE DEALER. *TR