2008 Jeep Grand Cherokee

VEHICLE HAD ISSUE RESOLVED BY RECALL P57 WHERE KEY FOB WOULD STICK IN IGNITION BETWEEN OFF AND ON. THE KEY FIRST GOT STUCK IN THE IGNITION ON 8/14/14, A MEMORABLE DAY, BECAUSE IT HAPPENED ON THE DAY WE WERE GOING TO THE TITLE COMPANY TO CLOSE ON OUR FIRST HOME. AT THE SAME TIME THE IGNITION SWITCH ISSUE STARTED THE AIRBAG LIGHT CAME ON AND ALL THE STEERING WHEEL FUNCTIONS ARE DISABLED. THE HORN NO LONGER WORKS. IT IS UNKNOWN IF THE AIRBAGS WORK. THIS IS CLEARLY A SAFETY ISSUE BUT THE DEALERSHIP WANTS TO CHARGE $90 JUST TO HOOK THE VEHICLE UP TO THEIR MACHINES TO DIAGNOSE WHAT IS GOING ON AND WILL NOT CONSIDER THIS AS RELATED TO THE RECALL P57. NOT BEING ABLE TO HONK IN THE INTEREST OF SAFETY IS A PROBLEM. IT IS UNKNOWN IF THE AIRBAGS ARE FUNCTIONAL SO I GUESS IT WILL TAKE GETTING IN AN ACCIDENT TO FIND OUT (AN ACCIDENT WHICH CANNOT BE PREVENTED BY HONKING MY HORN TO WARN ANOTHER DRIVER).

I HAVE BEEN WAITING FOR OVER A YEAR FOR A PART THAT DOESN'T EXIST. IT HAS GOTTEN A LOT WORSE WITH THE HUMIDITY CHANGES AND EVERY TIME I START THE JEEP IT STICKS. I WAS TOLD TO CALL AT THE BEGINNING OF EVERY WEEK TO SEE IF THE PART COMES IN. THEY ALSO TOLD ME THAT THEY ARE LIMITED TO HOW MANY THEY GET EACH WEEK. I AM BEYOND THIS BULL CRAP ON WAITING FOR A PART THAT'S JUST SO SIMPLE AS THEY CLAIM TO REPLACE.

CHRYSLER HAS A RECALL FOR MY 2008 JEEP GRAND CHEROKEE FOR THE IGNITION SWITCH P57/NHTSA 14V-567. THE PART IS NOT AVAILABLE TO REPAIR MY VEHICLE AND THEY DO NOT HAVE AN ESTIMATED OR ACTUAL DATE THIS PART WILL BE IN. CHRYSLER REFUSES TO ACCOMMODATE THE CUSTOMERS WITH A LOANER VEHICLE. WHY IS CHRYSLER NOT ACCOUNTABLE FOR MY CAR TROUBLES AFTER THE RECALL (WHICH I NEVER RECEIVED A RECALL NOTICE)? THE GOVERNMENT FINED CHRYSLER 70 MILLION DOLLARS AND WILL FINE ADDITIONAL MONIES IF THE VEHICLES ARE NOT REPAIRED. WHY AM I SUFFERING AND NOT BEING ACCOMMODATED WITH A WORKING VEHICLE WHEN THE BILLION DOLLAR INDUSTRY (CHRYSLER) HAS A MISHAP? MY EXPERIENCE: - WHEN VEHICLE IGNITION IS TURNED OFF IT ONLY GOES THE WAY, THE KEY FOB STICKS AND WILL NOT EXIT. THIS CAUSES THE RADIO CLOCK LIGHT AND THE GEAR SHIFT PANEL TO STAY LIT, WHICH IN TURN DRAINS THE BATTERY. (HAD TO PURCHASE A JUMP START KIT $70.00 + TAX) FOR WHEN THE BATTERY IS DEAD. -SINCE, THE KEY WILL NOT EXIT THE IGNITION I MUST LEAVE MY WORK AREA AT LEAST TWICE A DAY (SOMETIMES MORE) TO CHECK, IF THE KEY FOB WILL COME OUT. ONCE IT TOOK 11 HOURS BEFORE KEY WOULD EXIT, AFTER RUNNING THE ENGINE FOR OVER 3 HOURS. I AM IN JEOPARDY OF LOSING MY LIVELIHOOD IF THIS ISSUE CONTINUES FOR MUCH LONGER. IT HAS BEEN GOING ON FOR MONTHS. THE RECALL STARTED NOVEMBER, 2014. HOW LONG WILL I SUFFER, BECAUSE I DONT HAVE MONEY TO PURCHASE A DIFFERENT VEHICLE AND WHY DOES THIS ALWAYS AFFECT THE MOST UNFORTUNATE INDIVIDUALS LIKE ME. -THERE IS A 90% CHANCE THAT MY VEHICLE WILL BE STOLEN (SINCE KEY IS LEFT IN THE IGNITION). I WORK IN DURHAM, NC ON THE WEEK-END; I PRAY THAT I WILL BE ABLE TO GET BACK TO RALEIGH IF THIS HAPPENS. I CRY MOST NIGHTS IN FEAR OF LOSING MY JOBS. PLEASE, HELP ME!!!!!!

I GET ROUTINE MAINTENANCE ON MY VEHICLE AND IT IS IN EXCELLENT CONDITION. I WAS HEADING OFF TO WORK AND IT WOULD NOT START WHATSOEVER. NO CLICKING, NO NOISE; NOTHING HAPPENED. I TOOK IT TO A DEALERSHIP WHERE IT WAS THERE FOR A WEEK, AND I WAS TOLD IT WAS DUE TO THE IGNITION RECALL FROM CHRYSLER. I HAVE BEEN GOING BACK AND FORTH WITH CHRYSLER AS TO WHEN I CAN GET INFO ON THE PART. I GET NO RESPONSE FROM THEM. I HAVE WASTED SO MUCH TIME AND VACATION DAYS TO GET THIS TAKEN CARE OF. I GET NOTHING. I HAVE TO PAY UPFRONT FOR MY RENTAL CAR WHICH CHRYSLER TELLS ME I CAN THEN APPLY FOR A REIMBURSEMENT THAT TAKES 60 DAYS TO GET BACK IF APPROVED. I AM MAKING PAYMENTS ON A DEAD CAR THAT HAS NO SOLUTION TO IT. IN THE MEANTIME, THE DEALERSHIP IS TELLING ME THAT IT IS NOT THEIR PROBLEM AND I HAVE TO DEAL WITH CHRYSLER DIRECTLY. I AM STUCK AND OUT OF OPTIONS I JUST DON'T KNOW WHAT TO DO. IT IS VERY FRUSTRATING AND CHRYSLER DOESN'T EVEN CARE ABOUT THE FACT THAT I FULLY TRUSTED THEM IN THE FIRST PLACE BY MAKING THIS PURCHASE FOR MY FAMILY'S MAIN TRANSPORTATION. PLEASE IF THERE IS ANYTHING I CAN DO TO FURTHER DISCUSS MY SITUATION TO GET A BETTER RESPONSE FROM CHRYSLER PLEASE LET ME KNOW. I WILL NEVER BUY ANOTHER CHRYLER JEEP VEHICLE IN MY LIFETIME.

ON OR ABOUT 19 NOV 2014, I RECEIVED A RECALL NOTICE FROM CHRYSLER ON THE "IGNITION SWITCH" FOR MY 2008 JEEP GRAND CHEROKEE OVERLAND EDITION. THAT NOTICE NUMBER IS P57/NHTSA 14V-567. I HAVE CALLED THE DEALER SEVERAL TIMES TO ASK ABOUT AVAILABILITY OF PARTS TO HAVE MY JEEP REPAIRED....ALL TO NO AVAIL. THE DEALER SAYS THEY HAVEN'T RECEIVED THE PARTS FROM CHRYSLER. TODAY IN THE MAIL I RECEIVED ANOTHER RECALL NOTICE, THIS TIME FOR THE "FINAL DRIVE CONTROL MODULE", RECALL NOTICE P73. AFTER ANOTHER UNSUCCESSFUL CALL TO THE DEALER, I DECIDED TO CALL THE FCA (FIAT CHRYSLER AUTOMOBILES) US CUSTOMER ASSISTANCE CENTER AT 1-800-853-1403 AND SEE WHAT CHRYSLER'S STORY WAS. AT FCA, I SPOKE WITH A VERY NICE AND LIKELY VERY YOUNG WOMAN NAMED STEPHANIE WHO INFORMED ME THAT CHRYSLER DOES NOT HAVE A SUBCONTRACTOR TO MAKE THE PART NEEDED TO MAKE THE REPAIR. SHE INFORMED ME THAT I WOULD BE PLACED ON THE "LIST" OF THOSE TO BE NOTIFIED BY EMAIL WHEN A PART BECAME AVAILABLE. THAT IS AN UNACCEPTABLE ANSWER AND I TOLD HER I WOULD BE CONTACTING THE NHTSA WITH MY COMPLAINT. NOW ON YOUR SITE, I SEE THAT YOU ARE ABOUT TO HOLD HEARINGS ON RECALL REPAIR DELAYS BY CHRYSLER AND CLEARLY MY STORY FALLS WELL WITHIN THOSE PARAMETERS. LET'S SEE WHAT YOU CAN DO TO BREAK THROUGH THIS LOGJAM....THREATEN NOT TO LOAN THEM MONEY THE NEXT TIME THEY SCREW UP OR WHATEVER. THANKS.

THERE WAS A RECALL ON THIS VEHICLE PLACED ON NOVEMBER 10, 2014. SINCE THE RECALL ON THE IGNITION, MY JEEP HAS HAD MULTIPLE OCCASIONS IN WHICH THE IGNITION KEY IS MALFUNCTIONING AND I GET A LOSS OF CERTAIN ELECTRICAL FEATURES. I HAVE SPOKEN TO CHRYSLER ON SEVERAL OCCASIONS REQUESTING A RENTAL VEHICLE UNTIL MY VEHICLE CAN GET FIXED AS THIS IS A SAFETY ISSUE.

WHEN GOING ABOVE 50 MILES PER HOUR, SPECIFICALLY ON HIGHWAYS, AS SOON AS I HIT A LARGE BUMP IN THE ROAD, THE KEY "BUMPS" OUT OF THE ON POSITION AND INTO THE OFF POSITION. AS A RESULT, I LOOSE POWER STEERING, BRAKE ASSIST, LIGHTS, TURN SIGNALS, AND ALL OTHER POWER. I AM ABLE TO PUT MY 4 WAY FLASHERS ON AND STEER OFF THE ROAD, RESTART THE CAR, AND GET BACK ON THE ROAD. THIS HAS HAPPENED MULTIPLE TIMES. THE MOST RECENT WAS YESTERDAY WHEN GOING 70 ON THE HIGHWAY WHILE BEING TAILGATED BY A TRACTOR TRAILER. WHEN THE KEY SLIPPED, I WAS ALMOST COMPLETELY TAKEN OUT BY THE TRACTOR TRAILER. THIS ISSUE IS A KNOWN RECALL; HOWEVER, WHEN REACHING OUT TO JEEP AND OTHER LOCAL DEALERSHIPS, I AM BEING TOLD THAT THE PART IS NOT AVAILABLE. THEY ARE NOT OFFERING ANY SOLUTIONS TO REMEDY THE ISSUE IN THE MEANTIME. I WAS TOLD THAT IF I WANTED A RENTAL, IT WOULD BE OUT OF POCKET. IT IS NOT SAFE TO DRIVE MY KIDS AROUND OR COMMUTE TO MY JOB AN HOUR AWAY FROM HOME. JEEP DOES NOT HAVE AN ESTIMATED TIME OF WHEN THE PART WILL BE AVAILABLE.

RECALL PART "WIN" MODEL WILL NOT ALLOW KEY TO TURN IN IGNITION. DEALER IS UNABLE TO GET NEW OR RECALL PART FROM CHRYSLER . NO RESPONSE FROM CHRYSLER AND NO INDICATION WHEN PART WILL BE AVAILABLE. VEHICLE IS INOPERABLE UNTIL PART IS FIXED. DEALER ORDERED A NEW PART AMC CHRYSLER CANCELLED PART WITH NO EXPLANATION. CHRYSLER REFUSES TO RETURN PHONE CALLS AND EMAILS REGARDING THIS REPAIR. RECALL # P57