2008 Jeep Grand Cherokee

MY VEHICLE KEPT STALLING LIKE IT WAS RUNNING OUT OF GAS AND I TOOK IT TO THE JEEP DEALER. THEY KEPT MY CAR FOR A WEEK AND COULDN'T FIGURE OUT WHAT WAS WRONG WITH IT.THEY TOLD ME IT MIGHT BE A FUEL PUMP ISSUE BUT THEY WEREN'T POSITIVE SO THEY ASKED ME TO PICK UP MY CAR AND KEEP A LOG. THE SECOND TIME IT HAPPENED I TOOK IT BACK TO THE DEALER AND THEY KEPT MY CAR FOR 5 WEEKS AND COULDN'T REPLICATE THE ISSUE. THE CUSTOMER SERVICE WAS AWFUL. THEY BASICALLY TOLD ME THEY DIDN'T KNOW WHAT WAS WRONG AND ASKED ME TO PICK UP MY CAR. I PICKED MY CAR UP AND THE FIRST DAY I DROVE IT TO WORK IT LEFT ME STRANDED ON THE HIGHWAY. THE CAR STARTED STALLING OUT AND I COULDN'T MAINTAIN MY SPEED ON THE HIGHWAY. I HAD THE GAS PUSHED ALL THE WAY DOWN AND I WAS BARELY ABLE TO GET UP TO 45 MPH ON A 65 MPH HIGHWAY. I HAD IT TOWED TO A DIFFERENT JEEP DEALER WHICH SAID IT WAS THE TRANSMISSION WHICH I HAD TO PAY TO HAVE FIXED BUT I THINK IT WAS RELATED TO THE FUEL PUMP ISSUE AND THE TRANSMISSION BLOWING UP WAS A RESULT OF THAT NOT BEING FIXED. THE CAR IS STARTING TO HAVE A KNOCKING SOUND WHEN I DRIVE IT AGAIN AND I'M NOT CONVINCED I WON'T BE STRANDED ON THE SIDE OF THE ROAD AGAIN. IT'S COMPLETELY UNACCEPTABLE THAT WHEN I HAD A PROBLEM WITH MY JEEP I TAKE IT TO THE DEALER AND THEY DON'T KNOW WHAT'S WRONG AND CAN'T HELP ME. IF THEY DON'T KNOW, WHO IS SUPPOSED TO KNOW?? I FEEL THAT MY CHILDREN AND I ARE UNSAFE IN THIS CAR. IT'S UNACCEPTABLE THAT A CAR JUST STALLS OUT OF NOWHERE ON A HIGHWAY AND JEEP/CHRYSLER ACTED LIKE THEY COULD CARE LESS. LIKE IT WAS MY PROBLEM AND NOT THEIRS. THEY INCONVENIENCED ME FOR OVER 5 WEEKS AND I STILL DON'T HAVE A RELIABLE CAR THAT I FEEL SAFE TO DRIVE. COMPLETELY UNACCEPTABLE. IS IT GOING TO TAKE SOMEONE BEING SERIOUSLY INJURED OR KILLED FOR CHRYSLER TO DO THE RIGHT THING? *TR

SO THE STARTER HAS BEEN A ISSUE EVER SINCE I BOUGHT THE CAR FROM MY FATHER 2 YEARS AGO. THE KEY SEEMS TO BE THE PROBLEM SINCE I GOT THE STARTER REBUILT. IT JUST DOESN'T START AND WILL TURN OFF AT TIMES FOR NO APPARENT REASON WHICH WOULD SCARE EVERYONE IN THE CAR. I WAS WONDERING IF THERE IS A RECALL BECAUSE THERE SHOULD BE. *TR

I WAS DRIVING THE JEEP AND IT ACCELERATED SUDDENLY AS IF THE THROTTLE WAS STUCK. THE THROTTLE PEDAL IN FACT WAS NOT STUCK AND I HAD TO SHIFT INTO NEUTRAL TO GET IT TO STOP ACCELERATING. AFTER SHIFTING TO NEUTRAL, THE JEEP STALLED IN THE ROADWAY AND I ENDED UP DRIVING THROUGH MY NEIGHBOR'S YARD TO AVOID PULLING OUT INTO A BUSY INTERSECTION AS I HAD NO BRAKES OR STEERING. I ALMOST RAN OVER A PEDESTRIAN I DIDN'T SEE WALKING ON THE SIDEWALK. THIS VEHICLE HAS BEEN TO DEALERSHIPS MULTIPLE TIMES FOR STALLING AT FREEWAY SPEEDS AND STALLING WHEN DRIVING AROUND TOWN. THIS HAS BEEN AN ONGOING SAFETY CONCERN, ESPECIALLY WITH THE STALLING AND CHRYSLER IS WELL AWARE OF THE PROBLEM. MOST RECENT CHRYSLER CASE # IS [XXX]. THEY HAVE REPLACED MULTIPLE THINGS SO FAR AND THE PROBLEM STILL EXISTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AFTER STARTING THE VEHICLE IT WAS OBSERVED THAT SOME OF THE ELECTRICAL SYSTEM, INCLUDING RADIO AND TURN SIGNALS WERE NOT FUNCTIONING. ELECTRICAL EVENTUALLY CAME BACK. THIS OCCURRED SEVERAL OTHER TIMES, GENERALLY AFTER TURNING THE VEHICLE OFF AND THEN RE-STARTING ALL OF THE ELECTRICAL SYSTEMS CAME BACK ON. APPROXIMATELY 1-2 WEEKS AFTER THE INITIAL ELECTRICAL ISSUE THE FOLLOWING OCCURRED: WHILE DRIVING IN A PARKING LOT AT APPROXIMATELY 20 MILES PER HOUR THE ENGINE SUDDENLY CUT OUT AFTER A "CLUNK" TYPE OF SOUND. AFTER TRYING SEVERAL TIMES TO RESTART, THE VEHICLE DID START AGAIN AND DROVE NORMALLY. VEHICLE WAS TAKEN TO DEALERSHIP WHERE CODE P0688 ASD WAS FOUND. THE DEALERSHIP RECOMMENDED REPLACING THE ASD RELAY SWITCH. THE DEALERSHIP ADVISED THAT THIS RELAY SWITCH COULD BE THE CAUSE OF THE VEHICLE DYING WHILE DRIVING AS WELL. RELAY WAS NOT REPLACED AS THE DEALERSHIP INFORMED ME THE PART OF ON NATIONAL BACK ORDER. THE ELECTRICAL CUT OUT OCCURRED AGAIN ON 6/21/2013 BUT CLEARED UP IMMEDIATELY UPON A VEHICLE RESTART. ON 6/23/2013 WHILE DRIVING ON A HIGHWAY AT APPROXIMATELY 60 MPH THE ENGINE CUT OUT AGAIN. THE ELECTRICAL WAS ALSO OUT, LEAVING ME WITH A DEAD VEHICLE AND NO ELECTRONICS TO SIGNAL. AFTER SEVERAL ATTEMPTS THE VEHICLE WAS RESTARTED. I BELIEVE THAT POSSIBLY THE ELECTRONIC FUEL PUMP WAS CUT OUT DUE TO THE ELECTRICAL ISSUE. DEALERSHIP INFORMED ME THAT THIS PART IS ON NATIONAL BACK ORDER, WHICH LEADS ME TO QUESTION WHETHER THERE IS A LARGER, UNREPORTED ISSUE WITH THIS PART. IF THERE IS NOT A DEMAND FOR IT, WHY IS IT ON BACK ORDER, AND IF THERE IS A DEMAND, PERHAPS THERE IS AN ONGOING ISSUE THAT CHRYSLER/JEEP IS NOT REPORTING. CHRYSLER IS CLAIMING THAT THIS SWITCH IS NOT COVERED UNDER WARRANTY. *TR

ON MANY OCCASIONS BOTH MY HUSBAND AND I HAVE SMELLED GASOLINE WHEN GETTING INTO THE CAR AS WELL AS WHEN DRIVING THE CAR. THIS IS NOT AFTER FUELING THE CAR WHEN THERE MAY BE A SMELL OF GASOLINE. ITS WHEN IT HAS BEEN SITTING OR JUST DRIVING DOWN THE ROAD. WE HAVE NOT NOTICED A LEAK. I HAVE SEEN ON THE NEWS TODAY THAT THE NATIONAL HIGHWAY TRAFFIC SAFETY IS WANTING A RECALL OF CERTAIN MODEL JEEP GRAND CHEROKEE'S BUT THE CORPORATION IS NOT PLANNING TO MOVE FORWARD WITH RECALLS. ALTHOUGH MY JEEP GRAND CHEROKEE IS A 2008 MODEL AND NOT ON THE LIST OF YEAR MODELS, THIS ISSUE WITH FUEL LEAKAGE AND DANGEROUS SITUATIONS WITH REAR END CRASHES CONCERNS ME SINCE WE HAVE AND CONTINUE TO SMELL GASOLINE WHEN GETTING INTO AND DRIVING OUR CAR. CAN YOU PLEASE DOCUMENT THIS AND PROVIDE ME MORE SPECIFICS AS TO WHY AND HOW THE LEAK MAY BE OCCURRING AND IF THERE IS ANY ACTION I NEED TO TAKE TO REMEDY THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD INTERMITTENTLY FAIL TO START. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER REPLACED THE FUEL PUMP, BATTERY, STARTER AND THE ALTERNATOR, BUT THE REPAIRS DID NOT CORRECT THE PROBLEM. THE CONTACT STATED THAT THE MANUFACTURER TOLD THEM THAT THEY COULD NOT REPAIR THE VEHICLE BECAUSE THEY WERE UNABLE TO DETERMINE THE EXACT CAUSE OF THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 47,000. *TR