2008 Jeep Grand Cherokee

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER PULLING OFF THE ROAD AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.

WHILE DRIVING AT FREEWAY SPEEDS (APPROXIMATELY 75MPH) THE VEHICLE INTERMITTENTLY STALLED SEVERAL TIMES AND TWICE IN 1-HR IT COMPLETELY SHUTDOWN. THE MOTOR LOST ALL POWER. IT REQUIRES A COMPLETE RESTART OF THE VEHICLE. THE KEY MUST BE TURNED TO THE OFF POSITION AND RESTARTED. IT HAS DONE THIS SEVERAL TIMES BEFORE. IT SEAMS TO HAPPEN UNDER A LOAD OR WHILE ACCELERATING OR PULLING A HILL. IT HAS HAPPENED IN HIGH TRAFFIC CIRCUMSTANCES AND HAS AT TIMES BEEN DIFFICULT AND DANGEROUS TO PULL TO THE SIDE OF THE ROAD. I'VE TAKEN IT TO JEEP TO HAVE IT REPAIRED. THEY APPARENTLY HAVE A STAR CASE NUMBER S1218000003 IN WHICH THEY SAY TO CHANGE THE SPARK PLUGS. THIS SEEMS LIKE A DANGEROUS SITUATION TO PUT CONSUMERS IN.

I WAS DRIVING 15 TO 20 MINUTES FROM HOME AND MY CHECK ENGINE CAME ON. I IMMEDIATELY TOOK IT TO MY LOCAL GAS STATION (25 YRS RELATIONSHIP) AND THE CAR STALLED WHILE CLOSE TO THE STATION LOSING ALL STEERING POWER. THE OWNER TOOK A LOOK AND SAID GIVE ME 24HRS TO DIAGNOSE. THE NEXT DAY HE SHOWED ME WHAT HAPPENED....THE WATER-PUMP INTERNAL BEARING HAS BROKEN CAUSING THE SHAFT TO MOVE BACK AND FORTH CAUSING THE INTERNAL WATER-PUMP FLYWHEEL TO BREAK APART. THIS CAUSED THE WATER PUMP TO DUMP ALL THE COOLANT ON THE GROUND WITHIN 15 TO 20 MINUTES. FINAL DIAGNOSIS WAS THE ENGINE SEIZED DUE TO LACK OF COOLANT PUMPING THRU THE ENGINE. A NEW ENGINE WAS THE ONLY SOLUTION. I CAN UNDERSTAND THE WATER-PUMP HAVING MINOR LEAKS WITH GRADUAL LEAKAGE ...THIS WOULD HAVE BEEN CAUGHT BY THE PUDDLES UNDER THE ENGINE BUT NOT THE RAPID DRAINAGE I EXPERIENCED. I REACH OUT TO JEEP HOTLINE.... TOLD THE STORY AND WAS WILLING TO PROVIDE PHOTOS AND PHYSICAL PARTS FOR THEIR QA AND RD DEPARTMENT TO EVALUATE FOR DESIGN FLAW. THEY WERE NOT INTERESTED AND TOLD ME SORRY OUT OF WARRANTY...AND GAVE ME NO SUPPORT OR DIRECTIONS TO SEND PHOTOS OR PHYSICAL PARTS. I'M CONCERNED ABOUT OTHER DRIVERS WHO MAY EXPERIENCE THIS SITUATION WHERE DEATH AND INJURY MAY OCCUR. I TRIED TO ATTACH 5 PHOTO BELOW...LET ME KNOW IF ALL 5 CAME THRU. THANKS FOR YOUR SUPPORT. REMEMBER ALL THE FAILURE WAS INSIDE THE SEALED WATER-PUMP SO CORROSION AND POTENTIAL EXTERNAL RUST ISSUE WAS NOT A FACTOR. THANKS IN ADVANCE .......[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT ATTEMPTED TO MAKE A LEFT TURN AND THE VEHICLE SHUT DOWN AND THE STEERING WHEEL LOCKED UP. THE FAILURE RECURRED SEVERAL TIMES. THE CHECK ENGINE OIL LIGHT ILLUMINATED. IN EACH CASE, THE VEHICLE RESTARTED AFTER A WHILE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED. THE DEALER REPLACED THE SOLENOID AND THE HARNESS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS 86,100.

MY 2008 GRAND CHEROKEE WILL NOT START AT ALL. DASH LIGHT UP BUT WILL NOT TURN OVER. BATTERY IN NEW. STARTER TESTED AND OK. WIN RECALL WAS PERFORMED. 4WD SOFTWARE UPDATES WERE PERFORMED. OVER THE PAST YEAR THE VEHICLE HAS HAD MULTIPLE NO START/NO CRANK ISSUES. AFTER FEW HOURS OR DAYS, IT WILL TURN OVER. VEHICLES IS ALWAYS PARKED/NOT MOVING WHEN THIS OCCURS. THE DEALER WANTS ME TO PAY OUT OF POCKET FOR THE TOW FOR A DIAGNOSTIC TEST. IF THE TEST DOES NOT SHOW ANYTHING, I PAY ANOTHER $120 FOR THE DIAG AND HAVE TO PAY FOR TOW ELSEWHERE. JEEP CUSTOMER SERVICE IS USELESS. I PAY MONTHLY PAYMENT AND INSURANCE FOR A DRIVEWAY ORNAMENT.

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH, STEAM EMITTED FROM UNDERNEATH THE HOOD. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THERE WERE NO FLAMES VISIBLE AND THE FIRE DEPARTMENT WAS NOT CALLED TO THE SCENE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAK COMING FROM THE RADIATOR THAT CAUSED INTERNAL DAMAGE TO THE ENGINE. THE ENGINE WOULD NEED TO BE REPLACED FOR THE SECOND TIME. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, IT WOULD NOT START WITHOUT WARNING. THE CONTACT DISCOVERED THAT THE CLIP THAT CONNECTED THE SOLENOID TO THE STARTER BECAME DETACHED. THE CONTACT HAD TO PUSH THE CLIP BACK ONTO THE SOLENOID IN ORDER TO START THE VEHICLE. THE CONTACT SUSTAINED BURNS TO HIS HAND THAT DID NOT REQUIRE MEDICAL ATTENTION. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS DIAGNOSED THAT THE STARTER WIRING HARNESS AND CLIP HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.