2008 Jeep Grand Cherokee

AFTER 5 MINUTES OF DRIVING THE EMERGENCY BRAKE LIGHT (E-BRAKE WAS NOT ON), THE ABS MODULE LIGHT, AND THE ESP BAS LIGHT CAME ON SIMULTANEOUSLY AND WOULD NOT TURN OFF. I TRIED TO RESET THE COMPUTER MANUALLY MULTIPLE TIMES TO SEE IF THE LIGHTS WOULD EVENTUALLY TURN OFF BUT EVERY TIME THEY CAME ON. I THEN TOOK THE VEHICLE INTO A REPAIR SHOP THAT SPECIALIZES IN JEEP REPAIR AND THEY RAN DIAGNOSTICS AND TOLD ME THAT I REQUIRED A NEW ABS MODULE ASSEMBLY, PASSENGER SEAT BELT LATCH AND A CLOCK-SPRING ASSEMBLY FOR THE DRIVERS SIDE AND R/F BRAKE CALIPER THAT HAD BROKEN OFF FOR NO REASON. I WAS TOLD THAT IF I WERE TO GET IN AN ACCIDENT NOT ONLY WOULD MY BRAKES NOT LOCK PREVENTING FURTHER DAMAGE BUT MY DRIVER AIR BAG WOULD NOT DEPLOY AS WELL CAUSING INEVITABLE INJURY. THIS HAD COST ME ALMOST $1400 NOT TO MENTION I WAS WITHOUT A VEHICLE FOR SEVERAL DAYS.

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WITHIN A MONTH OF OWNING THE VEHICLE. THE DEALER REPLACED THE HEATER MOTOR, FUEL PUMP, BELTS, AND THE AIR BAG AND CHECK ENGINE WARNING LIGHTS RANDOMLY FLASHED. THE DEALER REPLACED THE DRIVER SIDE SEAT BELT AND INDICATED THAT THE SERVICE ENGINE LIGHT FLASHED BECAUSE OF THE WEATHER CHANGES, WHICH WAS NOT A DIAGNOSIS. THE CONTACT EXPERIENCED THE VEHICLE BEING DIFFICULT TO START UPON TURNING THE KEY OVER. THE DEALER REPLACED AND REPROGRAMMED THE KEYS, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

VEHICLE HAD ISSUE RESOLVED BY RECALL P57 WHERE KEY FOB WOULD STICK IN IGNITION BETWEEN OFF AND ON. THE KEY FIRST GOT STUCK IN THE IGNITION ON 8/14/14, A MEMORABLE DAY, BECAUSE IT HAPPENED ON THE DAY WE WERE GOING TO THE TITLE COMPANY TO CLOSE ON OUR FIRST HOME. AT THE SAME TIME THE IGNITION SWITCH ISSUE STARTED THE AIRBAG LIGHT CAME ON AND ALL THE STEERING WHEEL FUNCTIONS ARE DISABLED. THE HORN NO LONGER WORKS. IT IS UNKNOWN IF THE AIRBAGS WORK. THIS IS CLEARLY A SAFETY ISSUE BUT THE DEALERSHIP WANTS TO CHARGE $90 JUST TO HOOK THE VEHICLE UP TO THEIR MACHINES TO DIAGNOSE WHAT IS GOING ON AND WILL NOT CONSIDER THIS AS RELATED TO THE RECALL P57. NOT BEING ABLE TO HONK IN THE INTEREST OF SAFETY IS A PROBLEM. IT IS UNKNOWN IF THE AIRBAGS ARE FUNCTIONAL SO I GUESS IT WILL TAKE GETTING IN AN ACCIDENT TO FIND OUT (AN ACCIDENT WHICH CANNOT BE PREVENTED BY HONKING MY HORN TO WARN ANOTHER DRIVER).

THIS VEHICLE WAS TAKEN TO JEEP ON 10/10/2013 DUE TO THE AIRBAG LIGHT COMING ON. THERE WERE 112,988 MILES ON THE VEHICLE. THE VEHICLE WAS SERVICED FOR THIS, $400, AS WELL AS BRAKE PADS, AND DIAGNOSTICS, $600.63. ON 10/21/13, AT 113,851 MILES, THE LIGHT CAME BACK ON AND HAD TO BE TAKEN BACK TO THE DEALER FOR SERVICE. THERE WAS NO CHARGE FOR THIS SERVICE AS THE VEHICLE WAS JUST SEEN FOR A SIMILAR ISSUE. I RECEIVED A NOTIFICATION IN THE MAIL THE WEEK OF 8/17/2015 FROM FCA ON THE STATUS OF THE P57/NHTSA 14-567 RECALL FOR THE WIRELESS IGNITION MODULE (WIN). UPON READING THE RECALL NOTIFICATION SENT OUT, FCA RECOGNIZES THAT THE "WIN POSITION SPRING BACK MAY ALSO CAUSE THE DISABLING OF ONE OR MORE OF THE VEHICLE'S SAFETY FEATURES INCLUDING THE FRONTAL AIRBAGS." AT APPROXIMATELY 120,000 MILES, THE AIRBAG LIGHT WENT OFF AGAIN AND WAS INTERMITTENTLY ILLUMINATED UNTIL 123,000 MILES, WHERE THE LIGHT HAS STAYED CONTINUOUSLY ON. I CALLED THE LOCAL DEALER TO INQUIRE IF THEY HAD PARTS, AND THEY DO NOT HAVE THE PARTS IN STOCK FOR THE RECALL, BUT I WAS ADDED TO A WAITING LIST. UPON REQUESTING INFORMATION ON THE AIRBAG, I WAS IMMEDIATELY TOLD THAT THE AIRBAG WAS NOT COVERED UNDER THE RECALL, EVEN THOUGHT HE NOTIFICATION SPECIFICALLY MENTIONED THE AIRBAGS. THE CLERK GAVE ME A 1-800 NUMBER FOR JEEP. I CALLED THE JEEP 1-800 NUMBER AND WAS CONNECTED TO AN AGENT WHOM I INQUIRED ABOUT THE AIRBAG AS WELL AND WAS TOLD THAT I WOULD HAVE TO PAY TO DIAGNOSE THE AIRBAG. WHY SHOULD I HAVE TO PAY TO DIAGNOSE THE AIRBAG IF THE RECALL NOTIFICATION MENTIONS THAT THE AIRBAGS COULD HAVE BEEN AFFECTED. I FEEL THAT JEEP SHOULD BE DIAGNOSING THE AIRBAGS ON THE CUSTOMER'S BEHALF. THIS RECALL HAS BEEN GOING ON FOR ALMOST A YEAR WITH THEM JUST GETTING TO A RESOLUTION. YOU WOULD THINK THEY WOULD WANT TO GO THE EXTRA MILE FOR THEIR CUSTOMERS.

WE CONTACTED WEST BROTHERS CHRYSLER DEALERSHIP IN SULLIVAN, MO IN FEB. 2015 DUE TO MULTIPLE RECALLS ON THE JEEP. THEY WERE AWARE THE JEEP WAS NOT RUNNING, WE WERE TOLD TO TOW IT TO DEALERSHIP ON FEB 26, 2015 AND THAT ALL PARTS WOULD BE THERE IN 2 TO 3 WEEKS, I AGREED TO PAY FOR A DIAGNOSTIC TEST IF THE JEEP STILL WOULD NOT START AFTER RECALL WAS COMPLETE. I WAS TOLD DIAGNOSTIC TEST COULD NOT BE DONE UNTIL AFTER THE P57 RECALL WAS COMPLETE. AFTER SEVERAL MONTHS OF BEING TOLD PARTS WOULD BE IN I RECEIVED A PHONE CALL FROM JOE BOULWARE ON JULY 23, 2015 STATING WE HAD ONE DAY TO MOVE THE JEEP OR IT WOULD BE TOWED. HE SAID HE HAD SPOKE WITH MY SON (THE PREVIOUS OWNER) ON SEVERAL OCCASIONS TELLING HIM TO MOVE JEEP. THIS WAS FALSE AS MY SON WAS INCARCERATED ALL THE DATES HE GAVE. WE MET WITH GENERAL MANAGER WHO SAID WE WERE NOT WELCOME TO DO BUSINESS THERE ANYMORE DUE TO MY HEALTH ISSUES AND ACCUSATIONS MADE BY JOE BOULWARE, THEY REFUSED TO DO RECALLS ON THIS JEEP OR ON ANOTHER CHRYSLER TRUCK I OWN THAT NEEDS A SAFETY RECALL DONE. IN OUR PRESENCE, BUT NOT ON SPEAKER PHONE THE GENERAL MANAGER TELEPHONED CHRYSLER TO INQUIRE WHEN P57 PART WOULD BE IN, HE IDENTIFIED HIMSELF USING MY SONS NAME WHO IS IN THE MISSOURI DEPARTMENT OF CORRECTIONS INSTEAD OF HIS OWN, HE TOLD US THE HELP LINE INFORMED HIM THEY HAD NO ESTIMATED DATE FOR PART TO BE RELEASED, WHEN I SPOKE WITH CHRYSLER THEY FOUND RECORD OF HIS CALL ON 8-18-15 BUT INFORMATION WOULD HAVE BEEN FALSE AS PART BECAME AVAILABLE 8-14-15. I FILED COMPLAINT WITH CHRYSLER AND THEY ISSUED THE DEALERSHIP A RED LETTER COMPLAINT.

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN THE IGNITION KEY WAS TURNED TO THE ON POSITION, THE VEHICLE FAILED TO START. THE CONTACT DISCOVERED THAT AN UNKNOWN WIRE RELATED TO THE IGNITION SWITCH WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.