2007 Jeep Grand Cherokee

I HAVE RECEIVED A NOTICE THAT THERE IS A RECALL ON THIS VEHICLE, IT HAS BEEN OVER 8 MONTHS AND THE DEALERS ARE NO CLOSER TO HAVING A SOLUTION TO FIX THE PROBLEM THAN WHEN I WAS FIRST NOTIFIED. I UNDERSTAND THAT THE DEALERS ARE AS MUCH IN THE DARK OVER THIS RECALL AS THE CUSTOMERS. WHAT CAN I DO AS A CUSTOMER TO SPEED UP THIS PROCESS. *JS

I BOUGHT A USED 2007 JEEP GRAND CHEROKEE 2 YEARS AGO IN ALABAMA. WE HAVE SINCE MOVED TO NEW YORK STATE AND THEY DO VEHICLE INSPECTIONS (ALABAMA DOES NOT). WHEN GETTING THE VEHICLE INSPECTED IT WAS DISCOVERED THAT THE CUT OUT FOR THE CHECK ENGINE LIGHT ON THE INSTRUMENT PANEL IS NON EXISTENT. ALL OTHER CUT OUTS ARE PRESENT AND THE LED FOR THE CHECK ENGINE LIGHT IS PRESENT AND WORKING. THE INSTRUMENT PANEL IS STAMPED AS BEING ORIGINAL AND NOT AFTERMARKET. BECAUSE THERE IS NOT A CUT OUT THE LED FOR THE CHECK ENGINE LIGHT IS NOT VISIBLE WITH THE INSTRUMENT PANEL INSTALLED AND WILL NOT PASS INSPECTION. I HAVE CONTACTED MY LOCAL JEEP DEALERSHIP (FX CAPRARA) AND THEY TOLD ME TODAY THAT I HAVE TO PAY TO FIX IT. A NEW PANEL BEING $600 AND A USED PANEL FROM MY LOCAL PICK AND PULL BEING $125. I CALLED JEEP CUSTOMER SERVICE TODAY AND THEY AGAIN TOLD ME JEEP CAN'T DO ANYTHING AND THAT IT IS UP TO THE DEALERSHIPS. I DON'T UNDERSTAND WHY IT WOULD BE UP TO ME TO PAY FOR THIS. IT IS A MANUFACTURER DEFECT AND SHOULD BE CORRECTED ON THAT LEVEL. I DID MY DUE DILIGENCE WHEN PURCHASING THE CAR BUT ONE CANNOT BE EXPECTED TO PULL THE DASH PANEL TO ENSURE ALL THE CUT OUTS ARE PRESENT. THIS NEEDS TO BE RESOLVED QUICKLY AS IT CANNOT BE USED UNTIL IT PASSES INSPECTION. IT ALSO POSSES A SAFETY CONCERN AS YOU ARE UNABLE TO KNOW IF THERE IS A CODE PRESENT. PLEASE GET BACK TO ME WITH A RESOLUTION IN A TIMELY MANNER. *TR

MY ONLY COMPLAINT IS THAT AFTER I RECEIVED A NOTICE MONTHS AGO THAT THERE WAS A SAFETY RECALL ON MY VEHICLE REFERENCE THE FUEL TANK COULD EXPERIENCE A FUEL LEAK DURING A COLLISION, I HAVE HAD NO RESPONSE FROM THE CAPITAL CHRYSLER DODGE JEEP DEALERSHIP LOCATED IN AT 200 WATERFIELD RIDGE PLACE, GARNER, NC 27592. PHONE NUMBER IS 919-582-0202. I'VE CALLED THEM TWICE AND I WAS TOLD THE PARTS WERE NOT IN AND I FELT LIKE THERE WAS AMPLE TIME FOR THE PARTS TO ARRIVE. *TR

I AM WRITING TO YOU REQUESTING YOUR ASSISTANCE IN FINDING OUT WHAT IS WRONG WITH MY 2007, 67,000 MILE JEEP GRAND CHEROKEE LAREDO. FOR APPROXIMATELY FOUR MONTHS WHILE DRIVING THE CAR IT HAS BEEN RANDOMLY MISS FIRING, BUCKING AND SURGING, AND STALLING WHEN COMING TO A COMPLETE STOP. THE UNPREDICTABILITY OF THE CARS SPEED, BUCKING AND SURGING, AND STALLING WHEN STOPPED IS A MAJOR SAFETY CONCERN TO ME BECAUSE THIS OCCURS WITHOUT NOTICE ON BOTH STREET AND FREEWAY DRIVING. I HAVE TAKEN MY CAR TO THE NEAREST JEEP SERVICE DEALER, CRYSTAL CHRYSLER JEEP THREE TIMES NOW AND THEY HAVE NOT BEEN ABLE TO DIAGNOSE THE CAUSE TO THIS PROBLEM. IN FACT, MY CAR HAS BEEN IN THE SERVICE DEPARTMENT AT CRYSTAL CHRYSLER FOR NEARLY THREE WEEKS NOW, AND THEY CANNOT IDENTIFY SPECIFICALLY WHAT IS CAUSING THIS MALFUNCTION. MY FRUSTRATION OVER MY BELOVED JEEP GROWS BECAUSE WITHOUT FINDING THE CAUSE THERE IS NO TELLING WHEN MY CAR WILL BE READY. THIS EXPERIENCE NOW HAS ME QUESTIONING THE RELIABILITY OF JEEP VEHICLES AND THE CONFIDENCE IN SERVICE DEALERS LIKE CRYSTAL CHRYSLER. PLEASE HELP ME FIND OUT WHAT IS WRONG WITH MY JEEP VEHICLE. *TR

2007 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO SERVICE 4 WHEEL" ERROR CODE MESSAGE APPEARS WHEN VEHICLE IS PUT INTO NEUTRAL. *SMD THE CONSUMER STATED HE TOOK THE VEHICLE TO THE DEALER, FOR REPAIRS UNDER RECALL 13V175000. AFTER THE RECALL WAS PERFORMED, HE STATED THE FOLLOWING HAPPENED WITH THE VEHICLE: WHEN HE ATTEMPTED TO PUT THE VEHICLE IN NEUTRAL, A MESSAGE APPEARED THAT READ SERVICE 4-WHEEL. HE TOOK THE VEHICLE TO A REPAIR SHOP AND WAS TOLD THE ERROR CODE SAID THE TRANSFER CASE ENCODED MOTOR WAS AT FAULT. HE HAD THE REPAIR DONE AND HAD THE TRANSMISSION AND TRANSFER CASE SERVICED. THE ENCODER MOTOR HAD TO BE PURCHASED FROM THE CHRYSLER DEALER. TWO MONTHS LATER, HE ATTEMPTED TO PUT THE VEHICLE IN NEUTRAL AND THE SAME MESSAGE APPEARED. HE TOOK THE VEHICLE BACK TO THE DEALER AND THEY PERFORMED THE SAME RECALL REPAIRS. ON APRIL 24, 2014, THE MESSAGE APPEARED AGAIN. ON APRIL 30, 2014 THE VEHICLE WOULD NOT START, SO IT HAD TO BE TOWED TO THE DEALER. THEY REPLACED THE STARTER SOLENOID AND BOTH FRONT WINDOW MOTORS. ALSO, THE SERVICE 4 WHEEL HAD APPEARED AGAIN. ON MAY 2, 21 ,AND 27 2014, THE SAME SERVICE MESSAGE APPEARED, AS WELL AS JUNE 1, 2014. *JB

I PURCHASED MY JEEP A LITTLE OVER A YEAR AGO USED. I HAVE HAD NUMEROUS PROBLEMS SINCE I HAVE PURCHASED IT. FIRST IT WAS THOUGHT TO BE AN ELECTRICAL PROBLEM SINCE THE CAR WOULD RANDOMLY SHUTTER, WOULD NOT WANT TO START OR JUST TURNED OFF. BATTERY WAS REPLACED MULTIPLE TIMES, SINCE IT WOULD LEAVE STRANDED AT ANY GIVEN TIME. THE ENGINE LIGHT COMES ON, BUT THERE HAS NOT BEEN A SOLUTION TO WHAT IT CAN BE. I FEEL VERY UNSAFE IN MY CAR, AND I AM NOT SURE WHAT TO DO AT THIS POINT. WHEN I TURN THE CAR ON, THERE IS A LOUD HUM OR PROPELLING SOUND COMING OUT OF THE ENGINE. WHEN I COME TO A STOP YOU CAN FEEL THE CAR SHAKE WHEN THE NOISE HAPPENS. *TR

WHEN TURNING LEFT OR RIGHT AT SLOW SPEED THE ENGINE RPM DROP FROM ABOUT 600 RPM TO 300 OR 400 RPM AND THEN STALLS. THIS HAPPENED 11 TIME IN 2010 AND THEN FINAL DISAPPEARED. IT NOW HAPPEN IN 4 TIMES SINCE 24 MARCH 2014. TWICE IT HAPPENED IN NORTHERN NJ AS I TRIED TO ENTER THE GARDEN STATE PARKWAY, ONCE IN A SHIOPPING MALL AND TWO WEEKS AGO AS I WAS TURN OFF THE MAIN ROAD INTO MY STREET. RECENTLY I HAVE WRITTEN THE DEALER WHERE I PURCHASED THE VEHICLE EXPLAINING THE PROBLEM BUT I HAVE NEVER RECEIVED EVEN AN ACKNOWLEDGEMENT. I WAS TOLD BY CHRYSLER CUSTOMER SERVICE THAT I WOULD HAVE TO HAVE AN EXPENSIVE ANALYSIS DONE. WHEN THIS WAS DONE IN 2010 THEY COULD NOT FIND ANYTHING. I WAS TOLD THEY HAD TO SEE IT HAPPEN. I HAD IT HAPPEN 1000 FT FROM THEIR FACILITY, BUT THEY REFUSED SEE THE VEHICLE UNLESS IT WAS TOWED. I FEEL THAT THIS IS A VERY DANGEROUS SITUATION ESPECIALLY WHEN IT OCCURS TURNING ON TO A HIGH SPEED HIGHWAY. *TR

AFTER HAVING THE N23 RECALL PERFORMED, THE VEHICLE TRANSFER CASE REFUSED TO GO INTO EITHER NEUTRAL OR 4 WHEEL LOW DRIVE. DEALER REPROGRAMMED THE DTCM AND TIPM AND CORRECTED THE PROBLEM. THIS WAS FOR THE ORIGINAL OWNER. I PURCHASED THE VEHICLE IN FEB 2014. AFTER WORKING CORRECTLY FOR SEVERAL DAYS, THE PROBLEM RECURRED. IT IS NOT SAFE THE HAVE AN OFF ROAD VEHICLE THAT CANNOT BE RELIABLY BE SHIFTED INTO 4 WHEEL LOW RANGE, WHICH LOCKS THE TRANSFER CASE AND PROVIDES TRUE 4 WHEEL DRIVE. AS A RESULT, OF THIS SAFETY CONCERN AND FIAT CHRYSLER'S FAILURE TO PROVIDE A SOLUTION, I HAVE INSTALLED A FDCM THAT HAS NOT HAD THE N23 RECALL PERFORMED. THIS MAY ALSO BE UNSAFE, BUT CAN BE MITIGATED BY USING THE PARKING BRAKE. FIAT CHRYSLER NEEDS TO PROVIDE A REAL FIX TO THE ORIGINAL PROBLEM THAT DOES NOT CAUSE OTHER SAFETY ISSUES. *TR