2025 Jeep Grand Cherokee L

I am reporting recurring safety-related shifting and vehicle gear/park-state concerns involving my 2025 Jeep Grand Cherokee L Summit Reserve. On multiple occasions, the vehicle has failed to transition properly from Reverse into Drive. I reported this Reverse-to-Drive issue to the manufacturer before later becoming aware of diagnostic information that I believed could potentially relate to the behavior. I am not a mechanic and do not know the underlying cause. On July 5, 2026, while my infant was in the vehicle, I placed the vehicle in Park and it displayed a “Park Not Engaged” warning despite being in Park. Warning sounds occurred and the vehicle automatically engaged the parking brake. This caused me serious concern about whether the vehicle was reliably recognizing its selected gear/park state. I immediately reported the incident to the manufacturer and was instructed to bring the vehicle to an authorized dealership. I complied. The vehicle was at the dealership from July 8 through July 27, 2026. During that repair visit, the dealer documented that FCA/WiTECH diagnostic systems were unavailable and that the vehicle could not be properly scanned. The vehicle was ultimately returned to me without the reported concerns being resolved. The vehicle has accumulated approximately 22 days out of service during its repair history. The manufacturer and authorized dealership have been made aware of my concerns and the vehicle has been available for inspection and diagnosis. I remain concerned about the recurring Reverse-to-Drive behavior and the July 5 Park Not Engaged event because unexpected or unreliable gear/park-state behavior could create a risk of unintended vehicle movement or an inability to reliably control the vehicle as expected. The underlying failed component or cause is UNKNOWN. I am submitting this complaint so these incidents are documented and can be evaluated by NHTSA for a potential safety-related defect.

I bought my truck march 2025 in August while putting groceries in the trunk the trunk started coming down on me I took it to the dealership the hydraulic fuel was low had I been a child the trunk probably would have shut completely on them, may 2026 both batteries went out the main batteries and the auxiliary battery june 21 the fuse array box went out nothing on the door panel works the doors won’t lock the windows don’t work the trunk won’t work the seats won’t adjust and the dealership is trying to say that this box is only covered 12 months or 12000 miles

On April 20, 2026, my 2025 Jeep Grand Cherokee L was involved in a crash due to a sudden and complete brake failure. At the time of the incident, the vehicle was in the custody of an authorized FCA dealership. An employee of the dealership was operating the vehicle when the brakes completely failed to respond, resulting in an accident. FCA US LLC Special Investigations conducted an inspection (Case #[96529168]) and stated they found no physical evidence of a manufacturing defect or component malfunction. However, the mechanical or electronic failure was severe enough to cause a crash while being operated by a professional dealership technician. I am filing this complaint because sudden brake failure represents an extreme safety hazard to the public. The manufacturer has denied assistance, and independent federal oversight is required to determine if a software or hydraulic defect exists in this model year.

My vehicle wasn’t reading my key fob when I was pressing the lock and unlock button, so I took out the hard key and unlock the doors. Then the alarm set off and I was using the key fob again trying to shut the alarm off no response so I took the key fob and press the start stop button and the engine turn over and the key was working again then I went to shut off the engine same way. The engine would not shut off my driver seat wouldn’t move so I couldn’t get to the battery and I paid a lock smith to come out and he couldn’t even help me with my key fob not syncing with the vehicle..my ebreak would not release or the emergency override break wasn’t working. On the digital dash it’s kept saying shift to park to release parking break but the vehicle was in park all while doing so. This all happened around 7pm. So I could not get help until the morning cs the vehicle would not move

Failure of the electrical system beginning on January 10,2025 which continues to get worse even after multiple visits to the dealership for warranty the dealer continues to say they cannot reproduce the problems such as automatic wipers not working, functions of the system is erratic creating distracted driving, I am sending the video link to you, the dealership and the manufacturer . this is the address for a video detailing the issues. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I purchased my 2025 Jeep Grand Cherokee, new, approximately one month ago on [XXX] at Victory CDJR in Merrillville, IN 46410. Since purchase, the vehicle has been returned to the dealership three times for the same issue, and I am now scheduled for a fourth repair attempt. This fourth repair appointment was scheduled on the same day of the 3rd attempt hours after I picked it up because the problem wasn't resolved. The problem is that both key fobs randomly stop working, preventing reliable access to and operation of the vehicle. The failure is intermittent and unpredictable, which makes it especially concerning. Despite multiple service visits on November 26th, 2025, December 3rd, 2025, and December 31st, 2025, the issue has not been resolved and I now have to return the fourth time on January, 2nd, 2026. The dealership is never able to recreate the issue when they have the vehicle in their possession, but I have taken video of both key fobs not working and have tried to show them when I take the car in and they don't seem very interested in seeing the videos. There are no warnings to signal me of when the fobs will stop working because it is random. The first time this issue occurred was 2 days after I purchased the car on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The Hatchback was suddenly in operable where none of the buttons or fobs would open or close the hatchback to the point I was not able to close the hatch manually and the hatch flung open while driving causing dangerous driving conditions. I took it to the dealer and they replaced the hatch but the buttons in the vehicle still didn't work and found it was the connector pins were not connecting. My concern is that I have family and children in my backseats and do not feel safe driving with passengers where the hatchback can open while driving on a new car 2025 Jeep Grand Cherokee with only 14 miles when purchased less than a month ago for $40k+.

My vehicle is experiencing multiple dangerous electrical and drivetrain failures that occur intermittently and without warning. The issues began the day of purchase purchase and continue to worsen. Documented defects include: Vehicle randomly will not start Vehicle randomly will not turn off Dashboard/electronic systems reset intermittently (gauges go blank or restart, Bluetooth disconnects, warning indicators reset) Fuel gauge does not update while driving Sometimes vehicle will start but will not move (forward) when shifted into Drive or when in drive and brake pedal has been depressed. Vehicle sometimes fails to move when placed into Reverse Vehicle must be shut off and restarted to regain ability to move Key fob is not recognized by the doors or proximity sensors Driver’s seat creaks and feels unstable during acceleration Tire pressure sensor malfunction All systems intermittently disconnect/reset at the same time (suggesting a body control module or CAN-bus failure) Safety Concerns: The vehicle has refused to move in traffic, including while sitting in a drive-through line. The vehicle has failed to start in multiple public locations. The vehicle has failed to turn OFF, requiring multiple attempts. Loss of instrument cluster information could be very dangerous and matches symptoms currently under federal investigation for similar Jeep models (instrument panel cluster failures). These failures clearly impair the vehicle’s use, value, and safety, and appear to be part of a widespread electrical defect affecting Jeep products. A Jeep dealership confirms the issues and has scheduled service, but the problems continue to multiply. There are currently no open recalls for my VIN, although the symptoms match the national Jeep cluster/electrical investigation. I am submitting this complaint because these failures pose a serious danger to myself and other drivers + won't start. Please investigate this as a potential electrical/BCM/IPC/CAN-bus defect.