2020 Jeep Gladiator

The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at various speeds, the instrument cluster was blank. The contact had taken the vehicle to a local dealer and was informed that there was a recall for the failure for similar vehicles and scheduled an appointment. The contact stated that failure was intermittent but had become a constant failure. The contact had taken the vehicle to the same local dealer, where it was diagnosed and determined that the instrument cluster had a short circuit and needed to be replaced. The contact requested information of NHTSA Campaign Number: 24V652000 (Electrical System); and was informed by the dealer that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 68,000.

The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at various speeds, the vehicle lost motive power, lost braking power, and lost power steering functionality. The contact stated that the failure had occurred while driving at high speeds, which caused the contact to be frightened. Several unknown warning lights were illuminated. The contact was able to pull to the side of the road. The vehicle was taken to the dealer several times to be diagnosed, but the cause of the failure had not been determined. The vehicle was not diagnosed or repaired and remained with the dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000. The VIN was unavailable.

Odometer Fraud. The contact purchased a 2020 Jeep Gladiator. The contact discovered a mileage discrepancy after the purchase. The check engine light was illuminated. While detailing and deep cleaning the vehicle, the contact located a letter with the mileage. The contact sent an email and called the local dealer, but the dealer failed to respond. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 50,000. It was later discovered that the mileage on the Title was 300,000.

The contact owns a 2020 Jeep Gladiator. The contact stated while driving approximately 15-20 MPH, the instrument cluster became inoperable. The contact stated that the failure was linked to NHTSA Campaign Number: 24V652000 (Electrical System). The vehicle was taken to the local dealer, where it was diagnosed and determined that the instrument cluster was defective. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 22,000.

I was never notified of Recall Y68 for my vehicle by Jeep or FCA, despite federal requirements that recall notices be sent by mail or electronic communication. I only became aware of the recall after my independent mechanic (Jay’s Auto Care, Kirkland WA) diagnosed a cylinder misfire and confirmed engine damage, and advised me to take the vehicle to Jeep. On June 26, 2025, I brought the vehicle to Rairdon’s Dodge Chrysler Jeep of Kirkland and reported the misfire, with documentation from my mechanic confirming engine damage. While the dealer performed the PCM update under Recall Y68, they refused to address the misfire and instructed me to wait until the check engine light returned before they would act further. On [XXX], when the fault reappeared, I returned immediately to the dealer. I was then told the repair would not be covered due to the time elapsed since my first visit. Jeep corporate was contacted (Case #[XXX]) but has failed to provide any resolution or even respond to my written request. As of August 2025, Jeep’s lack of recall notification, the dealer’s refusal to address a documented engine defect, and Jeep’s non-response have forced me to purchase and install a replacement engine at my own expense through my independent mechanic. Safety Concern: •The vehicle suffered continued drivability issues while waiting for Jeep’s required “re-trigger,” risking further engine damage. •Driving with a compromised engine presents safety hazards, including sudden stalling or loss of power. •Jeep’s failure to notify me of the recall and subsequent refusal to address the misfire left me with no safe or reasonable alternative. Requested Outcome: I am requesting NHTSA’s assistance in ensuring Jeep/FCA: 1.Properly documents whether notification for Recall Y68 was ever sent to me. 2.Provides reimbursement or goodwill coverage for the cost of the replacement engine and labor. 3.Reviews whether dealer handling of this recall complied with FCA/Fed recall INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (

I am filing a safety complaint regarding repeated and unresolved transmission issues with my Jeep. The vehicle has undergone two full transmission replacements after a $10,000 repair, yet critical symptoms persist, including transmission overheating (up to 240°F) and a loud whining noise while accelerating. These problems continue despite no warning lights or diagnostic codes, creating a false sense of safety. On August 4, 2025, the vehicle reached 240°F and produced loud mechanical noise while driving. This mirrors the same symptoms from before the original transmission repair and represents a clear safety hazard. These issues put me at risk of sudden transmission failure, loss of power, or loss of control while driving. The dealer has confirmed the overheating and replaced the transmission twice, but the problem remains. A brake hookup was also installed incorrectly, causing additional safety concerns that were only corrected after my insistence. Despite multiple service visits, Jeep refuses to: Provide a loaner vehicle Escalate to a corporate-level inspection Offer a buyback or reimbursement Jeep offered only an extended warranty with a deductible, which I declined as inappropriate given the unresolved repair. I have also submitted a formal legal demand to Jeep, which remains unanswered. The lack of diagnostic codes paired with dangerous symptoms and unresolved failures is deeply concerning. This issue should be investigated for a potential defect in the transmission system or software diagnostics. I request that NHTSA investigate this matter and that Stellantis/Jeep be held accountable for unsafe practices and poor post-repair support.