2020 Jeep Gladiator

2020 Gladiator Rubicon 7" gauge cluster went blank and no longer displays fuel level, mileage, or any other data. Lack of fuel and or mileage reading could result in running out of fuel in risky situations. Problem has been noted by many other owners of the same vehicle and is similar to the issue seen with the 3.5" display. No prior symptoms or lights were present. The problem just occurred within the last week at around 74k miles.

The main instrument cluster went blank while driving down the road. This happened without warning or notice. I lost speed, fuel, turn signal, engine data, tire pressure, etc. I’m driving blind. I’ve read that there was a recall initially issued in 2024, that only covered a little over 30,000 vehicles. According my VIN number, I was not covered under that recall for some reason. I am officially reporting this issue for my VIN number.

My Jeep Gladiator has recently been having multiple random error messages popping up. ABS warning, service 4WD, service shifter, traction control and others. Dealership charged $200 to diag a bad ABS module and charged $1400 to replace the module and controller. Less than 24 hrs later same issue occurred . Doing my own research this seems to be a common issue not just with Gladiators but other Jeeps as well. Many forums are saying it’s bad wire connectors or broken wires from improper initial installation. Causes issues with speed control, braking, and power steering.

The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at an undisclosed speed, the instrument cluster failed to display pertinent vehicle information. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the instrument cluster. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE25014 (Electrical System). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 49,000.

The instrument cluster failed back in the Spring. We took it to the dealer where it sat for 4 weeks while the part was back ordered. We took it back from the dealer and changed the batteries, the panel started working again for 3 months the and ultimately failed again. We have tried to manage the gas, but have run out twice on the highway, coming to an unexpected stop with little time to pull over. We can't see warning lights, gas level, cruise control status etc.

In May of 2024 the center screen on my instrument cluster failed. There was a recall on this but my VIN was not included. 2020 Jeep Gladiator [XXX] . Now, an NHTSA probe was announced on the same issue. I paid $2,765.75 in parts and labor to have the failed screen replaced. Ultimately, I am hoping to be reimbursed for this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Jeep Gladiator. The contact stated that the instrument panel failed to function as intended. The instrument panel displayed a black screen. In addition, none of the necessary information needed to safely operate the vehicle was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.

Dash lights (entire dash lights including radio and start/stop, heat/air) have gone out while driving. It is available for inspection upon request. Without critical information displayed there is an increased risk of a crash. Yes, the problem has occurred on other 2020 Jeep Gladiators and there is a recall on them. I took it the dealer and was informed that my Gladiator doesn’t fall under the recall. There was no indications other than a clicking noise in the dash and out they went. After the 4th time, the start/stop light has been on and doesn’t work and also on that part of the panel, heat/air controls do not work properly. When I start the vehicle, the air conditioner automatically comes on, on high and at the same time, the rear defogger/ heated mirrors comes on also and I cannot turn them off. They stay on for 5 minutes and then go off on their own, then and only then I am able to adjust the controls to what I want them on.