2018 Jeep Compass

The contact owns a 2018 Jeep Compass. The contact received notification of NHTSA Campaign Number: 18V524000 (Electrical System). The contact stated that while driving 25 - 30 MPH, and making a turn, the vehicle stalled. The low engine oil message was displayed. The contact was able to restart the vehicle after several attempts. The vehicle was taken to the dealer and the dealer performed an oil consumption test and reprogrammed the powertrain control module (PCM). However, the failure recurred. The vehicle was taken back to the dealer. The dealer diagnosed that the oil level was near empty and that the engine needed to be replaced. The dealer informed the contact that the manufacturer would not cover the cost of repair since the vehicle was not under warranty. The vehicle was not repaired. The failure mileage was approximately 55,000.

On September 3, 2021, my vehicle failed in the middle of the street without warning. The dash lights were on but the vehicle would not move. The engine light was also on. This happened in the turning lane in the middle of the street. There was no warning. When I pressed on the gas to go when the light changed is when I discovered that the car was inoperable. It had to be towed. My safety, as well as those driving on that road was put at risk because of how busy the street is regularly. In addition, at that intersection there are 4 lanes of traffic. In order for a diagnosis the dealership states that it needs to replace a fuse.

The contact owns a 2018 Jeep Compass. The contact stated while driving 40-50 MPH, the check engine warning light, the brake warning light, and other unknown warning lights illuminated. The contact stated that the vehicle inadvertently stalled and lost motive power. The contact was unable to veer to the side of the road. The vehicle was towed to the dealer who diagnosed that no issues were found. The contact stated that the failure had been reoccurring while driving. The vehicle was towed to the dealer several times and the wiring harness, the battery, and the instrument cluster was replaced however, the failure persisted. The vehicle was towed to the dealer but was not diagnosed nor repaired. The contact could not confirm whether he had notified the manufacturer of the failure. The vehicle was not repaired. The approximate failure mileage was 8,682.

I purchased my vehicle in 2019 and had no issues aside from having to get my oil changed much more often than expected (not just by me, but by my servicing location). Just last month I went to turn my vehicle on for work, and the vehicle seemed to be turning on, but then stalled out. It read a message of “service electronic parking brake” and “service ESC system.” My husband managed to get it to turn on the next day and we took it into the dealership, but they could not replicate the incident and said no codes appeared and the vehicle was “fine”. Less than a week later, the same issue arose yet again and I worked around some technical way to be able to turn it on. It was an off and on issue. A couple of days ago when turning on the vehicle to go to work the issue continued, but still I turned it on the way I have gotten accustomed to. As I shift gears into drive, I notice the car feeling somewhat shaky and when I head out lightly press my brakes, the brakes feel as if my emergency brake is engaged. I stop into a parking spot and turn on my emergency parking brake and then disengage it. Then I decide to see if that made a difference, well this time as I picked up speed (around 10mph) it felt as if I had a flat tire but all the tires were fine. I parked back up and took my car to the dealership the following day. On the short drive to the dealership the car felt like it was dragging heavily and the sound was a horrifying screeching sound. Once I arrived I explained everything and my car actually displayed the issue upon my arrival and was told it was odd, but yet again I have been told that they couldn’t replicate the issue. I just can’t understand how after seeing and hearing my vehicle there is nothing more that they can do to make sure there are no issues. Currently there are no recalls on my vehicle but I believe there should be further investigation into it as I am seeing many issues with the make, model and year I posses.

The contact owns a 2018 Jeep Compass. The contact stated that while driving 70 mph, the vehicle stalled. Additionally, while driving around corners the vehicle stalled. The vehicle failed to start on several occasions. The contact purchased a jump box. The shift lever in park, emergency brake, auto start, and traction control warning lights were illuminated. The vehicle was taken to the local dealer and diagnosed that the vehicle needed to be reset. The vehicle was repaired however, the failure recurred. The contact stated the failure was like NHTSA Campaign number: 18V524000 (Electrical System). The manufacturer was notified of the failure however, no further assistance was provided. The vehicle was taken to another local dealer Gladstone Dodge Chrysler Jeep & Ram (5610 N Oak Traffic way, Gladstone, MO 64118) but vehicle was not diagnosed or repaired. The failure mileage was 43,000.

My vehicle has nearly killed my entire family multiple times now, stalling out on the highway going 75 miles an hour, shutting off because I turned a corner, rarely starting and having to buy a jump box because my vehicle doesn't want to start due to have a bad PCM according to U87 recall that my VIN isn't included in. I have been lied to by your staff every single time I have called, I am hopeful to get the class action lawsuit that so many states have going on in Missouri as well. My vehicle is extremely dangerous and going to kill my family it will be your fault it, I will ensure that an attorney is well aware of the lack of empathy, the lack of action your company has done, and downright refusal to do the necessary repairs to make my vehicle safe.

In April my vehicle started stalling when I would turn the corner. Then it died when my son and I were going down the highway at full speed. It just stopped running I had no power to move anymore. Then it would not sure off so I could start it again, now it is hit or miss if it will start I had to buy a jump box so I could go to the store or work. Today the auto start light came on, I am in fear for my families safety. I have reported it to Chrysler multiple times, taken my vehicle to two different dealerships all refusing to help the second dealer refuses to look at it to determine what the issue could be without me paying them first. I am scare we are going to stall again in the highway and get killed. Please help.

The contact owns a 2018 Jeep Compass. The contact stated that the engine failed. The contact stated that while driving in traffic at various speeds, the vehicle abruptly stalled. The failure was experienced several times. There was no warning light illuminated. The contact stated that the push to start button remained illuminated after the failure occurred. The contact was able to restart the vehicle after waiting a few minutes and regained normal vehicle functionality. The vehicle was not taken to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 70,000.