2020 Jeep Cherokee

I PURCHASED A BRAND NEW 2020 JEEP CHEROKEE LAST JANUARY AND MY 4 WHEEL DRIVE SENSOR CAME ON IN NOVEMBER. MY DEALERSHIP GOT ME IN THE FIRST OF DECEMBER AND TOLD ME IT'S MY PTU. THEY STATED THE PART WAS ON BACK ORDER TILL THE FIRST OF JANUARY. I ASKED IF I COULD GET A LOANER TILL THE PART CAME IN AND THEY STATED THEY DON'T PROVIDE LOANERS FOR THAT LONG OF TIME. I LET IT GO AND DECIDED TODAY TO GIVE THEM A CALL WITH AN UPDATE ON MY PART FOR MY 4 WHEEL DRIVE. THEY STATED STILL DON'T HAVE A DATE FOR WHEN THE PART WILL BE IN. I EXPLAINED THIS IS CRAZY BECAUSE I BOUGHT A BRAND NEW 4 WHEEL DRIVE VEHICLE TO HAVE FOR THE MAINE WINTER AND HAVEN'T HAD 4 WHEEL DRIVE AT ALL THIS WINTER. HE SAID HE WAS SORRY AND WILL CALL AS SOON AS THEY KNOW MORE MAINE

IN THE AM, THE MONITOR WENT OUT AND CAME ON AT A LATER TIME THAT DAY; WHEN DRIVING AT 70 MILES PER HOUR THE FRONT END WAS VIBRATING; AND WHEN RETURNING HOME, WITHIN THREE SECONDS I LOST STEERING, IT ENGAGED, WENT OUT AND ENGAGED AGAIN. I PARKED THE JEEP, HAD IT TOWED TO THE DEALERSHIP TWO DAYS LATER. WENT THRU ARBITRATION AND LOST.

1-20-2020 PURCHASED A NEW JEEP CHEROKEE LATITUDE, WE PURCHASED THE CAR WITH 4 WHEEL DRIVE AND ALL TERRAIN TIRES FOR OUR NEEDS, GRAVEL, MUD, SNOW, FLOODING ETC.IN OR ABOUT 12-1-2020 WE RECEIVED AN RECALL W43, WE THOUGHT IT HAD TO DO WITH THE BUMPER BEING MELTED BY THE EXHAUST. THE RECALL STATED TIRE RUB AND EXHAUST TIPS. WELL NEEDLESS TO SAY THEY PERFORMED THE RECALL, WHICH I WAS SUSPECT OF BECAUSE I THINK THEY ARE TRYING TO HIDE A DEFECT IN MANUFACTURING OF THE VEHICLE. WELL ANYWAY THEY REPAIRED THE VEHILCE TO THERE LIKING, THEY REPLACED THE EXHAUST, AND REPLACED ALL FOUR TIRES WITH 18" RIMS AND STREET TIRES. AND THEY DID NOT REPLACE THE SPARE TIRE. I BELIEVE THIS WAS DONE TO ALLEVIATE ANY DEFECT THAT THE ALL TERRAIN TIRES WOULD SHOW AND CAUSE MORE PROBLEMS. AKA WARRANTY. NOW I DONT HAVE THE OFF ROAD CAPABILITIES AND 4 WHEEL DRIVE SAFETY THAT I HAD WHEN WE PURCHASED THE CAR. WITH THESE STREET TIRES WHICH ARE NOT RATED FOR SAND GRAVEL SNOW ETC, DONT WORK ON 4 WHEEL DRIVE VEHICLES, AND CAUSE ME TO LOSE MILEAGE, NOW I HAVE A CAR THAT WAS PURCHASED, THE 4 TIRES WERE CHANGED, ONLY 4 RIMS WERE CHANGED AND I HAVE NO OFF ROAD CAPABILITIES. I PAID FOR THE TIRES THAT WERE ON THE VEHICLE, I PAID FOR THE CAR TO HAVE OFF ROAD AND 4 WHEEL DRIVE CAQPABILTYS AND NOW I HAVE NOON. NOT EVEN THE RIGHT SPARE.

THE VEHICLE WAS IN MOTION. THE VEHICLE MADE A NOTIFICATION ON THE CLUSTER SAYING 4WD SYSTEM UNAVAILABLE, SERVICE REQUIRED. THE VEHICLE THEN BEGAN TO SHIFT RUFF AND THE ONLY WAY YOU COULD GET IT TO POINT A TO B IS IF AS SOON AS YOU STARTED IT YOU PUT IT IN SPORTS MODE. THE VEHICLE WENT INTO THE SHOP ON 10-15-2020 AND CAME OUT OF THE SHOP ON 12-4-2020 DUE TO THEM NOT BEING ABLE TO GET THE PART WHICH WAS A POWER TRANSFER UNIT. THE PART GOT DELAYED MULTIPLE TIMES. AFTER I GOT THE CAR BACK ON THE 4TH IT STARTED MAKING A RATTLING NOISE FROM THE FRONT END LIKE SOMETHING WAS LOOSE. I MESSAGED THE MECHANIC AND ADVISED HIM OF THE ISSUE AND HE TOLD ME TO TAKE IT IN THE FOLLOWING DAY AND HE WOULD LOOK AT IT. UNFORTUNATELY HE GOT SICK AND I FINALLY GOT BACK AHOLD OF HIM ON MONDAY THE 7TH TO LOOK AT IT. HE SAID IT SEEMS LIKE SOMETHING IS OUT OF TORQUE AND THAT HE WOULD GET AHOLD OF ME THE FOLLOWING DAY TO BRING IT IN SO I COULD HAVE A LOANER VEHICLE. I HAVE SINCE HEARD FROM HIM. MY CAR ALSO MADE AN ERROR CODE OF AUTO START/STOP SYSTEM NOT RESPONDING YESTERDAY THE 10TH OF DECEMBER WHICH I NOTIFIED THE MECHANIC AND HAVE YET TO GET A RESPONSE.

TL* THE CONTACT OWNS A 2020 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE REAR WINDSHIELD EXPLODED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED. NEITHER THE MANUFACTURER NOR AN AUTHORIZED DEALER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,200. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNED A 2020 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 69 MPH IN WINDY WEATHER AND PASSING ANOTHER VEHICLE, THE HOOD INADVERTENTLY UNLATCHED. THE HOOD AJAR WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO ALLEN SAMUELS CHRYSLER JEEP DODGE RAM OF HUTCHINSON (1421 E 30TH AVE, HUTCHINSON, KS 67502, (620) 665-5567) AND WAS INFORMED IT WAS FLEX HOOD AND WORKING PROPERLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS TAKEN TO MARMIE CHRYSLER DODGE JEEP RAM (1724 10TH ST, GREAT BEND, KS 67530, (620) 792-2571) WHERE THE HOOD WAS ADJUSTED AND THE SWITCH WAS REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 3,900.