2020 Jeep Cherokee

The contact owns a 2020 Jeep Cherokee. The contact noticed that the vehicle was on fire while parked in a parking lot. The contact mentioned the fire caused 2 other vehicles to catch on fire. The fire department extinguished the fire and determined the fire was caused by the engine. A police report was filed. The vehicle was damaged. The dealer was not contacted. The vehicle was towed to a body shop. The manufacturer was notified of the failure. The approximate failure mileage was 16,800.

The contact owned a 2020 Jeep Cherokee. The contact stated while his wife was driving at 35 MPH, when approaching an intersection a vehicle coming from the opposite lane came thru and caused the driver to hit that vehicle head-on. The air bags did not deploy. There front end of the vehicle was crashed in. The driver sustained a crack sternum, bruised lungs, and hurt their foot while depressing on the brake, the contact sustained an injured right shoulder due to the seat belt, internal bruises to their sternum, ribs, and stomach, as well fluids in their lungs. There was medical treatment at the scene and took both the contact and the driver to the hospital for treatment. A police report was filed. The vehicle was towed to a tow yard where the vehicle was deemed a total loss by the contact insurance company. The manufacturer was made aware of the failure. The failure mileage was approximately 8,000. Contact was later found to have dislocated sternum and damage to internal organs as well as damage to dialysis port. He recently was hospitalized to manage pain and monitor organs four weeks in the hospital and one week in nursing home. Now doing PT at home.

The first time- driving and the ‘D’ button on the shifter started blinking and got stuck in Drive, excellerated, couldn’t stop. Shut car off! Rest after 15 mins and scheduled repair/check. Shifter box-assembly was replaced and found to be the problem. 2nd time- got stuck in reverse and wouldn’t move. Took it to the dealer, scheduled repair/check, told to keep driving it. 3rd time- check engine light came on, stopped at dealer, told to keep prior appointment and not to clear it. Never checked it. 4th time- driving at speed of 65, car shut off, no power but had brakes. Towed to dealer car still not able to start. Currently at the dealer.

•On numerous occasions while backing up the rear cross traffic warning alert does not alert you and I’ve almost backed into other vehicles, a tree, a mailbox and even people walking. •My safety as well as my wife’s safety and the safety of other drivers is put in danger bc the alert warning not going off could have caused a wreck and caused someone to get seriously injured and it could have also caused someone to have gotten ran over or just simply hit bc of the alert system not alerting us of the other vehicles, objects or people behind the vehicle. •not sure what you mean •not at this time have I taken the vehicle to be checked. Have an appointment set up to go in next week. •no there weren’t any warning lamps, messages, or other symptoms of the problem prior to the failure. •the first Occitan e of this malfunctioned happened when we had the vehicle about 2-2 1/2 months It has happened more than a handful of times.

The contact owned a 2020 Jeep Cherokee. The contact stated that while his nephew was driving approximately 70 mph, a burning odor was present inside the cabin of the vehicle. The driver then noticed flames coming from the engine compartment. The driver stopped the vehicle and exited. No further information was available. The vehicle was destroyed and towed away from the scene. The cause of the failure was not determined. The manufacturer and an unknown dealer were notified of the failure. The failure mileage was 13,000.

JEEP IS ALWAYS IN MOTION WHEN ISSUE HAPPENS RADIO FREEZES UP LOOSE ALL CLIMATE NO HEAT DEFROST THEY ARE TELLING ME THAT NOT HAVING HEAT OR DEFROST IS NOT A SAFETY CONCERN LIVING IN THE STATE OF WISCONSIN WITH 30 BELOW WEATHER. THIS IN MOST CASES HAPPENS 2 TO 3 TIMES IN A ROW WHEN IT DOES IT IN TOTAL WITH OUT HEAT OR DEFROST FOR 5 TO 10 MINUTES IT HAS BEEN TO THE DEALER SEVERAL TIME AND THEY CAN'T FIX IT STARTED IN LATE OCT OF 2020 AND IS STILL A ISSUE

IN LESS THAN A YEAR WE HAVE HAD TO REPLACE THE WINDSHIELD 2 TIMES ALREADY. BOTH USING OEM REPLACEMENTS THE FIRST FROM AN EXTREMELY LIGHT IMPACT OF THE WIPER BEING PUT DOWN FROM THE STANDING UP POSITION AFTER CLEANING THE WINDOWS THE SECOND FOR NOW KNOWN REASON. THERE IS NO IMPACT MARKS JUST A CRACK GOING ACROSS THE BOTTOM OF THE WINDSHIELD. WHEN CONTACTING AUTO GLASS REPLACEMENT CENTERS WE WERE TOLD THIS IS A VERY COMMON ISSUE ON CHEROKEES SINCE THE GLASS IS SO THIN NOW. BOTH TIMES THE CRACKS SPREAD ACROSS THE BOTTOM OF THE WINDSHIELD MAKING US THINK THAT MAYBE THE HEAT OR THE HEATED WIPERS ARE CAUSING PART OF THE PROBLEM(WE LIVE IN RI SO HEAT IN THE CAR IS USED OFTEN FOR OVER HALF THE YEAR).

PURCHASED THE VEHICLE 10/2020, WE HAD OUR FIRST SNOW 12/2020 GOT IN THE VEHICLE AND THERE WAS A PUDDLE OF WATER ON THE PASSENGER FLOOR BOARD, TOOK THE CAR INTO THE DEALERSHIP, WAS TOLD THE ICE AND SNOW GOT UNDER A SEAL ON THE WINDSHIELD MADE IT EXPAND AND CAUSED THE LEAK, THEY "REPAIRED" IT. HAD NO PROBLEMS, UNTIL IT SNOWED AGAIN 1/2021, THIS TIME GOT IN THE VEHICLE AND THERE ARE PUDDLES OF WATER ON BOTH THE PASSENGER'S AND DRIVER'S FLOOR BOARDS? NOT SURE WHY A VEHICLE THAT WAS SOLD WITH A "COLD WEATHER PACKAGE" CAN NOT HANDLE THE SNOW AND ICE??? MAYBE IT IS JUST ME BUT I DO NOT THINK A VEHICLE WITH JUST OVER 7000 MILES SHOULD BE LEAKING WATER INSIDE?? MAYBE I JUST HAVE TOO HIGH STANDARDS? MY HUSBAND DOES CLEAN THE VEHICLE WHEN IT SNOWS, WE ARE NOT THE PEOPLE THAT DRIVE WITH 4 INCHES OF SNOW STILL ON THE VEHICLE, WE MAKE SURE THE IT IS CLEAR OF SNOW AND ICE.

TL* THE CONTACT LEASES A 2020 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, AN UNKNOWN BURNING ODOR OCCURRED. THE CONTACT STATED THAT ANOTHER VEHICLE ALERTED HER THAT THE VEHICLE WAS ON FIRE UNDERNEATH. THE CONTACT QUICKLY COASTED OVER TO THE SIDE OF THE ROAD AND AS SHE EXIT THE VEHICLE THE HOOD EXPLODED ENGULFED INTO FLAMES. THE CONTACT STATED THAT THE VEHICLE BURNED DOWN TO A CRIST. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE OF WHAT HAD LEFT OF THE VEHICLE. A FIRE AND POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND WAS LATER TAKEN BY THE VEHICLE INSURANCE TO AN INSURANCE AUTO AUCTION LOT WHERE IT STILL REMAINED. THE CONTACT CALLED KELLY JEEP CHRYSLER, 353 BROADWAY, LYNNFIELD, MA 01940, AND INFORMED THEM OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. THE VIN WAS NOT AVAILABLE.