2018 Jayco Precept

THIS COMPLAINT IS IN REFERENCE TO THE DRIVER'S SIDE WINDSHIELD WIPER. DURING HIGHWAY USE IN THE RAIN THE WINDSHIELD WIPER AND ARM MALFUNCTIONS AND SWINGS TOO FAR TO THE LEFT ACTUALLY LEAVING THE WINDSHIELD AND WRAPPING AROUND THE LEFT DRIVER'S SIDE WINDOW. THE WIPER THEN SLAMS AGAINST THE LEFT SIDE OF THE WINDSHIELD AS IT ACTUATES BACK TO THE RIGHT CAUSING SCRATCHES AND DAMAGE TO THE WINDSHIELD AND THE WIPER ARM TO BOUNCE ACROSS THE WINDOW AND NOT WIPE THE RAIN AWAY FROM THE WINDSHIELD. THIS REDUCES VISIBILITY TO ALMOST ZERO AND CREATES A VERY UNSAFE DRIVING EXPERIENCE. YOUR WEBSITE DOES NOT ALLOW VIDEO, BUT I DO HAVE A VIDEO DEMONSTRATING THIS. I HAVE TAKEN A SCREENSHOT OF THE VIDEO TO SHOW THE ARM EXTENDED COMPLETELY OFF THE FRONT WINDSHIELD AND CLEARLY VISIBLE ON THE LEFT HAND SIDE OF THE MOTORHOME. YOU WILL ALSO NOTE THE RAIN BEADING ON THE WINDSHIELD WHERE THE WIPER IS COMPLETELY MISSING THE WINDSHIELD DUE TO THIS MALFUNCTION. IT IS MY UNDERSTANDING THIS WAS SUPPOSED TO BE CORRECTED DURING AN EARLIER RECALL FOR THE WIPER MOTOR, HOWEVER THE MALFUNCTION CONTINUES.

TL* THE CONTACT OWNS A 2018 JAYCO PRECEPT. WHILE DRIVING HIGHWAY SPEEDS, THE FOUR SLIDE OUTS DETACHED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND MANEUVERED THE SLIDE OUTS BACK IN PLACE. THE DEALER (LINK FORD AND RV, 660 W HOKAH ST, MINONG, WI 54859, (715) 466-2222, 1-800-332-3410) WAS CONTACTED AND THEY CALLED THE MANUFACTURER TO DETERMINE THEIR GUIDELINES. THERE HAD BEEN SIX OTHER MODELS THAT WERE ALSO AFFECTED BECAUSE THE MANUFACTURER ONLY INSTALLED THREE OF THE SIX BOLTS TO SECURE THE SLIDE OUTS IN PLACE. THE MANUFACTURER SUGGESTED TRADING IN THE 36T MODEL FOR A 36B MODEL, WHICH THE CONTACT STATED WAS A DOWNGRADE AND NOT A PERMANENT REMEDY. THE VEHICLE REMAINED AT THE DEALER AND HAD NOT BEEN REPAIRED. THE OFFER WAS DECLINED FOR THE DOWNGRADE. THE CONTACT WAS WAITING ON A SOLUTION FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT *DT MANUFACTURER PURCHASED BACK FROM CONSUMER.*JB

TL* THE CONTACT OWNS A 2018 JAYCO PRECEPT. WHILE DRIVING APPROXIMATELY 65 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED OPERATING WITHOUT WARNING. THE CONTACT HAD TO PULL THE VEHICLE OVER AND WAIT UNTIL THE RAIN STOPPED. THE CONTACT CALLED CAMPING WORLD OF CHARLESTON (8155 RIVERS AVE NORTH, CHARLESTON, SC 29406, 888-471-3171) AND WAS ADVISED TO SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 18V297000 (VISIBILITY). THE CONTACT WAS REFERRED TO THE DEALER, BUT THE DEALER INFORMED THE CONTACT THAT THE VEHICLE COULD NOT BE SERVICED RIGHT AWAY BECAUSE AN APPOINTMENT NEEDED TO BE SCHEDULED. THE CONTACT SENT AN EMAIL TO THE MANUFACTURER TO BE REFERRED TO ANOTHER DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,300. *BF *TT