2016 Jayco Precept

TL* THE CONTACT OWNS A 2016 JAYCO PRECEPT. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 5 MPH, A METAL PIECE DETACHED FROM THE REAR PASSENGER SIDE THE VEHICLE. A LOCAL DEALER WAS NOT CONTACTED. THE RV WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SCHEDULED AN APPOINTMENT. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE. UPDATED 11/06/17*LJ *BF CONSUMER STATED STILL NOT REPAIRED. VIN IS NOT VALID UPDATED 7/17/18*JB *TR

TL* THE CONTACT OWNS A 2016 JAYCO PRECEPT 34 WITH A 2015 FORD F53 CHASSIS. WHILE DRIVING 55 MPH, THE VEHICLE INADVERTENTLY STEERED LEFT AND RIGHT. THE CONTACT WAS ABLE TO CONTROL THE VEHICLE, BUT THE VEHICLE STILL VEERED LEFT AND RIGHT WITHOUT WARNING. THE CONTACT CALLED THE JAYCO MANUFACTURER AT (574) 825-5861 AND WAS INFORMED THAT IT WAS A FORD ISSUE. THE CONTACT WAS ADVISED TO TAKE THE RECREATIONAL VEHICLE TO A FORD DEALER. THE VEHICLE WAS TAKEN TO HEMBORG FORD (1900 HAMNER AVE, NORCO, CA 92860 (951) 737-6151), BUT A FAILURE COULD NOT BE FOUND. THE VEHICLE WAS THEN TAKEN TO REDLANDS TRUCK AND RV PERFORMANCE CENTER (510 AMIGOS DR, REDLANDS, CA 92373 (909) 792-0314) WHERE AN ALIGNMENT WAS COMPLETED AND A SAFE-T PLUS STEERING CONTROL UNIT WAS INSTALLED ALONG WITH A REAR TRAC BAR TO STOP THE VEERING FROM LEFT TO RIGHT. THE CONTACT WAS REIMBURSED FOR THE ALIGNMENT BY THE JAYCO MANUFACTURER. THE CONTACT STATED THAT THE FAILURE PERSISTED, BUT WAS NOT AS BAD. THE FOLLOWING YEAR, THE ISSUE RECURRED WHILE DRIVING 65 MPH. THE MANUFACTURER WAS NOT NOTIFIED OF THE RECENT FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000.

SINCE JUNE, 2016, MY BRAND NEW JAYCO PRECEPT 31UL MOTORHOME HAS BEEN AT THE MANTECA RV DEALERSHIP WHILE MULTIPLE ISSUES ARE BEING ADDRESSED. WHEN DRIVING IT, THE RV CONSTANTLY WANDERED ON THE ROAD LANE, REQUIRING CONSTANT CORRECTION TO KEEP IT TRACKING IN A STRAIGHT LINE. THE DANGEROUS PROBLEM WITH STEERING WAS REFERRED TO AN ALIGNMENT SHOP IN MANTECA. THE RECOMMENDED FIX WAS REPAIR OF THE CAMBERS. THIS HAS RESULTED IN THE STEERING WHEEL NOW OUT OF PLACE. THIS STEERING WHEEL PROBLEM WAS DISCUSSED FORD, THE MANUFACTURER OF THE CHASSIS, AS JAYCO FELT FORD SHOULD "FIX" IT. FORD SAID IT WAS FINE WHEN SOLD TO JAYCO. IT IS NOT THEIR RESPONSIBILITY TO "FIX" IT. JAYCO IS NOW SAYING IT'S NOT THEIR RESPONSIBILITY EITHER. THE STEERING WHEEL WAS IN NORMAL STEERING POSITION UNTIL THE ALIGNMENT SHOP DID THE CAMBER REPAIR. IT IS JAYCO'S RESPONSIBILITY TO REPAIR THIS. THE STEERING PROBLEM IS NOT THE ONLY PROBLEM WITH MY RV. IT IS ALSO AN ISSUE FOR OTHER OWNERS OF THE 2016 JAYCO PRECEPT 31UL. IT APPEARS TO BE A DEFECT IN THE MANUFACTURING. I QUESTION WHETHER THIS CONSTRUCTION WILL EVER BE COMPLETELY ABLE TO WORK AS EXPECTED. WHEN WE HAD THE USE OF THE MOTORHOME FOR FOUR DAYS IN AUGUST (WHILE WE WERE STILL WAITING FOR THE ADDITIONAL PROBLEMS TO BE CORRECTED), WE DROVE TO SOUTHERN OREGON. AT ONE POINT IN THE TRIP, WE HEARD SEVERAL VERY LOUD BANGING NOISES - LIKE BOLTS POPPING - UNDERNEATH THE PASSENGER SIDE IN THE MOTOR LOCATION. I DON'T TRUST THE CONSTRUCTION OF THIS MOTORHOME. IT IS VERY APPARENT THAT QUALITY CONTROL WAS COMPLETELY MISSING WHEN THIS RV WAS MANUFACTURED. WE HAVE USED IT FOR FIVE DAYS TOTAL. THE REST OF THE TIME, IT HAS BEEN AT MANTECA RV. NOW JAYCO IS REFUSING RESPONSIBILITY FOR THE STEERING WHEEL PROBLEM. WE HAVE NOT DRIVEN THE RV SINCE THE CAMBER "FIX" THAT HAS NOW CAUSED THE STEERING WHEEL SITUATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR