1995 Jaguar XJ6

WHEN ATTEMPTING ACCELERATE VEHICLE WOULD NOT MOVE DUE TO THE THROTTLE PLATE BEING STUCK. *TS THE IDLE PLATE BECAME STUCK AT IDLE AND AS A RESULT THE VEHICLE MOVED VERY SLOWLY. THIS WAS THE SIXTH TIME THIS HAPPENED. EACH TIME THE DEALER CLEANED THE THROTTLE ASSEMBLY. AFTER THE FIFTH INCIDENT THE DEALER NO LONGER ACCEPTED FINANCIAL RESPONSIBILITY ON BEHALF OF JAGUAR. THEY TRIED TO CONVINCE THE CONSUMER THAT A STICKING THROTTLE WAS A NORMAL THE CONDITION THAT REQUIRED PERIODIC MAINTENANCE EVERY 10000 MILES. *NM

MY NAME IS [XXX]. I AM TAKING MY CAR IN TOMORROW (2/19/04) TO HAVE THE THROTTLE POST(?) REPLACED. THEY (THE SERVICE PEOPLE) HAVE ADVISED ME THAT THIS IS NORMAL WITH AGE. THE PROBLEM IS THE ACCELERATOR STICKS AT VARIOUS POSITIONS AND MAKES THE CAR EXTREMELY DANGEROUS TO DRIVE. THE PRICE QUOTE WAS $650. I ASKED IF JAGUAR COVERED THIS AND WAS TOLD NO, IT IS NORMAL WEAR. I FIND THAT HARD TO ACCEPT GIVEN ALL THE RECALLS OVER LESS IMPORTANT ITEMS. I BELIEVE IF THEY (THE SERVICE PEOPLE) KNOW THIS, IT IS A DESIGN DEFECT AND WOULD LIKE TO HAVE YOU COMMENT ON THIS. THE RIGHT ANSWER FROM YOU WOULD BE: WE WILL COVER THE COSTS BECAUSE WE WOULD PREFER TO HAVE YOU AS A HAPPY AND ALIVE CUSTOMER RATHER THAN ANY OTHER OPTION. I AM NOT SURE WHY I SHOULD BEAR THE COST TO REPLACE THIS PART WHEN IT IS OBVIOUSLY NOT RELATED TO MY DRIVING OR TO CAR MAINTENANCE. 1995 JAGUAR XJ6, 69,500 MILES, [XXX]. PLEASE LET ME KNOW WHAT MY RIGHTS ARE AND HOW I SHOULD PROCEED. I WILL HAVE THE VEHICLE REPAIRED BECAUSE IT IS UNSAFE TO DRIVE AS IS. I DO EXPECT TO HEAR FROM YOU SOON. THANK YOU. [XXX] [XXX] [XXX] [XXX] [XXX] *AK [XXX] [XXX] [XXX]. *AK UPDATED 07/27/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

THE CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP ON 2 OCCASIONS REGARDING THE RECALL FOR THE SLIGHT HESITATION THE VEHICLE EXPERIENCED, HOWEVER THE PROBLEM RECURRED. THERE WAS ALSO A CHRONIC INTERMITTENT PROBLEM WITH THE BRAKES, THE VEHICLE MADE A HISSING SOUND AND WAS SLOW TO STOP, WHICH CAUSED THE CONSUMER TO REAR END ANOTHER VEHICLE, THE CONSUMER WAS TOLD THE VACUUM BOOSTER PUMP WAS DEFECTIVE, AND ANOTHER MECHANIC INFORMED THE CONSUMER THE VEHICLE DID NOT HAVE A VACCINE BOOSTER PUMP AND IT WAS JUST A CHARACTERISTIC OF THE VEHICLE. MR *TS *JB