2004 Jaguar X-TYPE

I WAS INVOLVED IN WHAT ULTIMATELY COULD HAVE BEEN A CATASTROPHIC ACCIDENT WHILE DRIVING MY 2004 JAGUAR X-TYPE. I WAS DRIVING THROUGH AN INTERSECTION AT ABOUT 20 MPH, WHEN A 2006 CHEVY IMPALA HIT ME DOING ABOUT 50 MPH. THE IMPALA SLAMMED INTO MY RIGHT FRONT QUARTER PANEL AND PASSENGER DOOR. HITTING ME SO HARD MY CAR TILTED UP INTO THE AIR. (I THOUGHT I WAS GOING TO ROLL,) WHEN MY CAR LANDED BACK ON ALL FOUR WHEELS, I WAS HIT AGAIN IN THE RIGHT REAR QUARTER PANEL. I WAS THEN PUSHED INTO A TELEPHONE POLE. ALMOST DEAD CENTER OF MY STEERING WHEEL. NEEDLESS TO SAY, BOTH CARS WERE TOTALED DUE TO MASSIVE DAMAGE. THE ONLY AIR BAG THAT DEPLOYED WAS THE PASSENGER DASH AIRBAG. I WAS SLAMMED INTO THE STEERING WHEEL TWICE. THE DRIVERS AIRBAG DID NOT DEPLOY. NEITHER DID THE PASSENGER SIDE AIRBAG, DESPITE BEING HIT TWICE ON THE PASSENGER SIDE. IF I HAD BEEN AN ELDERLY OR LESS PHYSICALLY FIT PERSON I VERY POSSIBLY COULD HAVE BEEN KILLED. I CALLED JAGUAR FOR AN EXPLANATION, AND WAS REPEATEDLY BLOWN OFF. *JB

3-5 MONTHS AFTER PURCHASING THE CAR I NOTICED IRREGULAR NOISES COMING FROM UNDERNEATH OF THE CAR. I APPROACHED JAGUAR SERVICE (KINGS JAGUAR) AND INQUIRED ABOUT MY CONCERN. SERVICE ADVISOR TOLD ME: CAR IS NOT BROKEN IN YET. NOISES WERE GETTING WORSE; DEALER TOLD ME THAT NOISES ARE REGULAR AND NOTHING IS WRONG(WORK WAS DONE).A NEW SERVICE ADVISOR TOOK OVER THE JOB AND AFTER MY FIRST INQUIRY MANY PARTS IN SUSPENSION AND TRANSMISSION WERE REPLACED. THINGS GOT BETTER, BUT SOME PROBLEMS REMAINED. DEALER TRIED TO FIX THEM, BUT DID NOT SUCCEED. ONE TIME MY CAR WAS IN THE DEALERSHIP 1 MONTH AND 10 DAYS. JAGUAR NORTH AMERICA REFUSED AND THE REPORT THAT WAS GIVEN TO ME STAYS: NO PROBLEMS EXIST (WHY DID THEY HOLD MY CAR FOR 1 MONTH AND 10 DAYS?).AFTER THAT POINT THINGS HAVE CHANGED: SERVICE ADVISOR STARTED TO AVOID ME, NEVER ANSWERED OR RETURNED MY PHONE CALLS. I CONTACTED THE JAGUAR OF NA, CASE # 6775449 ON 04.04.06, SPOKE SEVERAL TIMES WITH THE CUSTOMER SERVICE REP MS. SIOBHAN (1-800-452-4827 EXT 2876. SHE SENT ME BACK TO THE DEALER. ON 05.03.06 I BROUGHT MY CAR TO THE JAGUAR OF GREAT NECK AND THE WHOLE DRIVE SHAFT WAS REPLACED (THE REASON FOR VIBRATION THAT WAS NOT DUPLICATED AT KINGS JAGUAR). ALSO LEAKING OIL PAN GASKET WAS REPLACED. SOME NOISES STILL EXISTED AND KEYLESS ENTRY WAS NOT WORKING AGAIN. THIS TIME I CONTACTED JAGUAR CUSTOMER SERVICE SUPERVISOR MS. BETTIE. WITH HER HELP FACTORY REP INSPECTED MY CAR ON 05.10.06 - 05.12.06. THE REASON FOR WHINING NOISE AND REMOTE WERE FIXED (WERE NOT DUPLICATED AT KINGS AND GREAT NECK SHOPS).THE SCRATCHING METAL BY METAL NOISE WAS CALLED NORMAL. I ASKED JAGUAR OF NORTH AMERICA TO EXCHANGE MY CAR.MS.BETTIE DENIED IT SAYING THAT MY CAR REPAIRED AND, IF NEEDED, WILL BE REPAIRED AGAIN. MY CAR WAS IN SHOPS 13 TIMES FOR OVER 2 MONTHS. I FEEL NERVOUS WHILE DRIVING, WHAT IS NEXT TO GET LOOSE OR STOP WORKING IN MY CAR.MY SAFETY CONCERN IS GREAT BECAUSE I TRAVEL A LOT, AND I DON'T WANT ANY DANGER TO MYSELF AND MY FAMILY WHILE DRIVING. *NM

FAILURE OF THE GAS CAP. THE GAS CAP CANNOT BE REMOVED WHEN ADDING GAS. THIS IS THE SECOND OCCURRENCE. THE FIRST TIME I WAS LOW ON GAS APPROX 2 GALS REMAINING AND WE PULLED IN FOR GAS AND THE GAS CAP WOULD NOT UNLATCH. I HAD TO BREAK IT OFF TO PUT GAS IN THE CAR BUT WAS NOT ABLE TO ATTACHED THE CAP. IT HAPPENED ON THE WEEKEND SO IT WAS 2 DAYS BEFORE IT WAS IN FOR SERVICE. THIS OCCURRENCE WAS VERY SIMILAR, THE CAP FEELS LIKE IT WANTS TO COME OFF BUT IT WON'T RELEASE. I HAD A HALF OF TANK THIS TIME AND WANTED TO TOP OFF THE TANK. FINALLY I BROKE THE CAP AND THE TOP BROKE OFF WITH THE OTHER PART STILL IN THE TANK. ONCE AGAIN THIS HAPPENED ON A SATURDAY AND THE VEHICLE CAN'T GO IN UNTIL MONDAY OR TUESDAY. *JB

DT*: THE CONTACT STATED UPON APPROACHING THE VEHICLE, IT WAS NOTICED THERE WAS A FLAT TIRE ON THE FRONT PASSENGER SIDE. THE TIRE APPEARED TO HAVE GONE FLAT AS A RESULT OF A BLISTER ON THE SIDEWALL. THERE IS A NHTSA RECALL, # 05T024000, REGARDING THE TIRES: SIDEWALL. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER NEITHER THE VEHICLE DEALER NOR THE TIRE DEALER WOULD HONOR THE RECALL. THE MODEL IS AN XJR. UPDATED 04/30/13*LJ

WHEN I PRESS ON THE BRAKE TO STOP, THE CAR ACCELERATES. THE HARDER I PRESS ON THE BRAKE THE MORE THE CAR WANTS TO ACCELERATE. I HAVE HAD AT LEAST SIX INCIDENCES OF THIS SITUATION IN THE COURSE OF APPROXIMATIONS FOUR MONTHS. WHEN I BROUGHT THE CAR INTO JAGUAR SERVICE THE FIRST TIME THEY RETURNED THE CAR TO ME SAYING THAT "THERE IS NOTHING WRONG WITH THE CAR". WHEN I BROUGHT THE CAR TO THEM THE SECOND TIME, I WAS VERY SPECIFIC ABOUT HOW THE PROBLEM DEVELOPED. AFTER FOUR DAYS IN THE SHOP THEY WERE ABLE TO DETERMINE THAT THE ACCELERATOR BRACKET EXTENDS BEYOND THE AREA OF THE ACCELERATOR TO THE LEFT AND THEREFORE CAN AT TIMES INTERFERE WITH THE BRAKE PEDAL. JAGUAR CLAIMS THAT THEY HAVE NEVER HEARD OF THIS PROBLEM BEFORE, ALTHOUGH I WAS ABLE TO FIND AT LEAST ONE OTHER PERSON, ON AN INTERNET WEBSITE, "MYCARSTATS.COM", WHO IS EXPERIENCING THE SAME PROBLEM. I INFORMED JAGUAR THAT I AM HOLDING THEM RESPONSIBLE FOR ANY DAMAGES CAUSED BY THIS DEFECT. THEY HAVE NOW KNOW ABOUT THE CAUSE OF THE PROBLEM SINCE AT LEAST SINCE FEBRUARY 22, 2006.*JB THE HEAD LIGHTS WERE AIMED TOO HIGH. UPDATED 03/22/06. *JB

I SIGNED A 36 MONTH LEASE CONTRACT AND TOOK DELIVERY OF A 2004 JAGUAR X-TYPE FROM JAGUAR OF NOVI ON 3/15/04. AT APPROXIMATELY 6,700 MILES/3 MONTHS, THE CAR BEGAN TO EXPERIENCE A PROBLEM WHERE THE VEHICLE, WHEN TRAVELING AT SPEED, WILL GO INTO SAFE MODE WHICH CAUSES THE CAR TO LURCH AND SURGE UNTIL IT CAN BE DRIVEN TO THE SHOULDER TO TURN THE VEHICLE OFF. ONCE RESTARTED, THE CHECK ENGINE LIGHT WILL COME ON BUT OCCASIONALLY, WILL NOT STAY ON. THE CAR WAS TOWED TO JAGUAR OF NOVI WHERE IT WAS REPAIRED SUBSEQUENT TO THIS INITIAL REPAIR THE VEHICLE HAS BEEN TAKEN BACK TO THE DEALERSHIP, MOSTLY VIA A TOW TRUCK A TOTAL OF 14 TIMES FOR THE IDENTICAL PROBLEM ALL OF WHICH ARE FULLY COVERED BY THE MANUFACTURER WARRANTY. I HAVE TAKEN LEGAL ACTION AT THIS POINT AND HAVE SIGNED AN AGREEMENT FOR SETTLEMENT UNDER THE CONSUMER LEMON LAW. THE REASON I AM FILING MY COMPLAINT IS THIS: MY VEHICLE POSES A SAFETY ISSUE. EVERY TIME I AM TOLD BY THE DEALERSHIP THAT MY VEHICLE IS REPAIRED AND READY TO BE PICKED UP, I DRIVE THE CAR FOR 50 MILES OR LESS AND THE CAR GOES INTO THE SAFE MODE AND I AM FORCED TO ABRUPTLY GET OFF THE ROAD OR RISK CAUSING AN ACCIDENT. I CONTINUOUSLY COMPLAINED TO THE DEALERSHIP, WHOSE ANSWER WAS,YOUR VEHICLE IS UN-FIXABLE. THEY STATE THEY CAN REPLACE PARTS (WHICH EVERY TIME IT IS IN, THE PARTS LIST IS NUMEROUS) BUT CANNOT PINPOINT THE PROBLEM, NOR GUARANTEE THAT THE PROBLEM WILL NOT RECUR. AT THIS POINT, I HAVE PICKED UP MY VEHICLE, BUT AM AWAITING THE DATE THAT JAGUAR CARS WILL TAKE MY CAR BACK AND SETTLE MY CASE. I AM REQUESTING THAT THE ISSUE BE INVESTIGATED, SINCE I FEEL THAT MY SAFETY IS COMPROMISED AND THEY KNOWINGLY RELEASE MY VEHICLE UN-REPAIRED. AGAIN, I AM PURSUING THIS CASE UNDER THE LEMON LAW AND WOULD REQUEST THAT YOUR INVESTIGATION BE PERFORMED IN A MANNER THAT WOULD NOT HARM THAT CASE. *JB

I WAS PULLING INTO A PARKING SPACE IN FRONT OF A DRUG STORE. WHILE MANEUVERING THE CAR BETWEEN THE LINES, MY FOOT WAS ALREADY PARTIALLY ON THE BRAKE. THEN THE CAR ACCELERATED MORE AND THE BRAKES WENT TO THE FLOOR. THUS THE CAR SURGED OVER THE CURB AND INTO THE WALL. THERE WAS NO CONTROL TO THIS CAR AT ALL. ESTIMATED DAMAGE TO THE CAR IS $6800.00 AN INSURANCE CLAIMS PERSON WILL BE CHECKING OUT THE BRAKES AND ALSO REASON FOR CAR ACCELERATION. CAR MAY HAVE TO BE TOWED TO THE DEALER FOR FURTHER INVESTIGATION ONCE THE BODY REPAIRS ARE MADE. *NM

DT: CONTACT STATED THAT THE LEASED VEHICLE WAS PULLING TO THE RIGHT. THE DEALER INFORMED THE CONTACT THE BEADS AND BANDS ON THE TIRES LOOKED LIKE HE HIT A DEEP POT HOLE. HOWEVER, THERE HAD BEEN NO CONTACT WITH A POT HOLE. HE REPLACED THE TIRES AT HIS OWN EXPENSE. THE MANUFACTURER INFORMED HIM THAT HE SHOULD HAVE LEFT THE TIRES ON THE VEHICLE FOR INSPECTION BECAUSE THE ORIGINAL TIRES WERE NO LONGER AVAILABLE . THE MANUFACTURER WAS UNWILLING TO OFFER ANY FREE REMEDY OR COVER THEM UNDER WARRANTY. THE TIRE REPLACEMENT REMEDIED THE VEHICLE PULLING TO THE RIGHT. *AK