2000 Jaguar S-TYPE

THROUGH TALKING WITH JAGUAR AND LOOKING THROUGH THIS WEBSITE, THERE HAVE BEEN MANY TROUBLED BY A DESIGN DEFECT THAT HAS BEEN UNDER REPORTED IN THIS CAR. WHEN PARKED IN MY DRIVEWAY, WHICH HAS A SLIGHT INCLINE AS MANY DO, I COULD NOT PUT THE CAR BACK INTO GEAR. TRYING TO SHIFT INTO GEAR CAUSED THE PIN ON THE HAND SELECTOR LEVER TO BREAK. IT COULD NOT BE TAKEN OUT OF PARK. HAD TO TOW THE CAR TO THE DEALER WHICH IS 40 MILES AWAY. I LOST 1/2 DAY OF WORK AND MISSED APPOINTMENTS. I ALSO HAD TO RENT MY OWN CAR FOR 2 DAYS UNTIL THE DEALER COULD FIX IT. DEALER MADE IT SOUND LIKE IT WAS MY FAULT FOR NOT PUTTING ON THE PARKING BRAKE BEFORE I SHIFTED INTO PARK. I READ THROUGH ALL THE OWNERS MANUAL AND THERE IS NO INDICATION OR WARNING TO DO SO. I HAVE NEVER BEEN INFORMED OTHERWISE. I ASKED THE DEALER WHO ALSO SAID THERE WAS NO MENTION OF IT. I HAVE HAD SEVERAL OTHER CARS PARKED IN THIS DRIVEWAY OVER MANY YEARS WITH NO PROBLEMS SUCH AS THIS. THE 2000 S TYPE HAS A DESIGN FLAW WHICH IS NOT BEING HANDLED PROPERLY BY JAGUAR. I WAS JUST FORTUNATE IT WAS IN MY OWN DRIVEWAY WHEN IT HAPPENED. HOPE I CAN ALWAYS REMEMBER THE UNWRITTEN SEQUENCE, APPLY FOOT BRAKE, APPLY HAND BRAKE, SHIFT TO PARK, LIFT OFF FOOT BRAKE AND THEN CROSS YOUR FINGERS.*JB

WE PURCHASED A NEW S-TYPE 2000 JAGUAR. THE CAR NOW HAS 40,000 MILES AND HAS HAD THREE TRANSMISSIONS. STARTING WITH THE SECOND TRANSMISSION, I TRIED TO GET JAGUAR TO STEP UP TO THE PLATE AND ADMIT THIS CAR WAS FAULTY. UNFORTUNATELY NOTHING REALLY HAPPENED. I JUST RECEIVED A ABSURD "THANK YOU FOR CONTACTING JAGUAR" MESSAGE. THE CAR STARTED HAVING PROBLEMS AGAIN ABOUT A MONTH AGO, I TOOK IT IN AND WAS TOLD THE CAR NEEDED A NEW TRANSMISSION. THIS WOULD MAKE THE THRID. THE CAR WAS ALSO OUT OF WARRENTY BY THREE MONTHS WHICH TRANSLATED TO MY PAYING FOR THE $6000 TRANSMISSION. AGAIN, I CONTACTED JAG CORP AND EVEN GOT SO FAR AS TO HAVE A CUSTOMER REP LOOK INTO MY CASE. THEY LOOKED AND DECLINED ANY RESPONSIBILTY. I GOT THE TRANSMISSION REPLACED AND PAID THE 6 GRAND. THE CAR HAS BEEN OUT OF THE SHOP FOR THREE DAYS. IT HAS ITS THIRD TRANSMISSION. YESTERDAY, THE CAR STARTED MAKING NOISE. I CALLED THE DEALER AND WAS TOLD TO HAVE THE CAR TOWED IN. I WAS JUST NOTIFIED THAT THE CAR NEEDS ANOTHER TRANSMISSION. THIS WILL MAKE THE FOURTH. THE THRID ONE WAS ONLY THREE DAYS OLD BEFORE IT WENT OUT. SO FAR WE ARE GETTING ABOUT 10,000 MILES PER TRANSMISSION AND ALL JAG MANAGED TO OFFER WAS $1000 TOWARDS THE THIRD ONE. I CAN NOT BELIEVE ANY CAR MANUFACTURER WOULD THINK SO LITTLE OF ITS CUSTOMERS THAT THEY TURN A COLD EYE TO A CAR THAT SO OBVIOUSLY HAS A MAJOR FAULT. FOUR TRANSMISSIONS IN 40,000 MILES AND THEY CONTINUE TO SAY IT IS NOT THEIR FAULT. I WONDER WHOSE FAULT IT IS? I AM VERY DISPPOINTED IN THE MANUFACTURER AND THIS MODEL. I CURRENTLY AM PURSUING OTHER PROCEDURES TO GET A RESOLUTION TO THIS ONGOING PROBLEM THAT I HAVE BEEN TRYING TO GET JAGUAR TO RESOLVE FOR THREE YEARS. *AK

I OWN A JAGUAR 2000 S. I BOUGHT IT IN AUGUST 2003. I LOVED THE CAR AND IT WORKED GREAT. ON APRIL 11, 2004, I PARKED MY CAR ON A SLIGHT INCLINE WITH THE PARK BREAK ON. THE CAR WOULD NOT SHIFT OUT OF PARK. WHILE TRYING TO SHIFT INTO REVERSE, THE GEAR SHIFTER BROKE. I WAS STRANDED WITH MY TWO CHILDREN. MY CAR WAS TOWED TO JAGUAR DEALERSHIP IN PORTLAND, OREGON. THEY PUSHED ON BACK OF THE CAR TO GET IT TO SHIFT. THE CAR IS ON WARRANTY, SO THEY REPLACED THE SHIFTER. I WAS TOLD THE ONLY REMEDY WAS TO USE THE PARK BREAK WHILE USING THE FOOT BREAK, BEFORE SHIFTING INTO PARK. I FEEL THIS IS UNACCEPTABLE. WE ARE HUMAN AND FORGET TO APPLY OUR PARKING BREAK BEFORE SHIFTING INTO PARK. NOW, TONIGHT, APRIL 26; IT HAPPENED AGAIN. WE WERE PARKED ON A HILL. MY HUSBAND HAD HIS FOOT ON THE BREAK, DID NOT REMOVE IT FROM THE BREAK AND PUT IT IN PARK WITHOUT USING THE PARK BREAK. WE WERE STUCK AGAIN. JAGUAR TOLD US TO GIVE THE CAR A PUSH FROM BEHIND TO SHIFT IT OUT OF PARK; IT WORKED. HOW EMBARRASING TO HAVE TO PUSH A CAR FROM BEHIND, AND HOW DANGEROUS TO PUSH A CAR UP A HILL TO GET IT TO GO INTO REVERSE. IF THE CAR ROLLED BACKWARDS FOR ANY APPARENT REASON, IT WOULD HAVE KILLED /OR INJURED MY HUSBAND AND BROTHER-IN-LAW. I FIND THIS UNACCEPTABLE. I DO NOT WANT TO BE STRANDED WITH MY CHILDREN, JUST BECAUSE I FORGOT TO PUT ON MY EMERGENCY BRAKE ON OR DID NOT USE IT "CORRECTLY." IT IS DANGEROUS FOR A WOMAN WITH CHILDREN TO BE PUT IN THIS VULNERABLE SITUATION WHERE A "MAN" MIGHT NOT BE PRESENT TO GIVE THE CAR A BOOST UP THE HILL. I AM VERY FRUSTRATED AND DISAPPOINTED. I NO LONGER WANT MY BEAUTIFUL CAR. I FEEL STUCK. I COULD NOT SELL THIS CAR IN GOOD CONSCIENCE.*AK

PURCHASED A 2000 S-TYPE JAGUAR TO FIND THAT THERE IS A DESIGN FLAW. AS A PREVIOUS AUTOMOTIVE ENGINEER, I CAN'T BELIEVE THAT THIS CAN BE ALLOWED TO EXIST. I PARKED MY CAR ON AN INCLINE AND WHEN I TRIED TO LEAVE I COULD NOT PUT IT INTO 'REVERSE', OR ANY GEAR. I PULLED ON THE SHIFTER THUS BREAKING A PIN, CAUSING THE SHIFTER TO 'FREE' FLOAT. I CALLED JAGUAR'S CUSTOMER CARE, WHICH IS GREAT, AND FOUND THAT THEY WERE GOING TO HAVE TO TOW MY CAR TO THE DEALERSHIP. DURING THE PROBLEM SOLVING QUESTIONS THEY ASKED, THEY STATED "WAS I ON AN INCLINE". I RESPONDED "YES". THEY THEN PROCEEDED TO INFORM ME THAT THE "FIX" WAS TO GET OUT OF THE CAR AND ROCK IT BACK AND FORTH TO RELEASE THE PRESSURE ON THE TRANSMISSION/SHIFTER. THAT ON INCLINES THE CAR WILL GET STUCK, SO GET OUT AND PUSH IT. MY CAR HAD THE SHIFTER COMPLETELY REPLACED AND THE DEALER WAS AWARE OF THIS ISSUE WITH THIS CAR. SINCE THEN I'VE HAD THIS HAPPEN 2 MORE TIMES. I WAS TOLD TO PUT ON THE PARKING BRAKE THEN SHIFT TO PARK WHILE ON ANY TYPE OF INCLINE (> A FEW DEGREES). I'VE HAD THAT TOLD TO ME BY THREE JAGUAR CUSTOMER SERVICE SPECIALISTS. I LOVE THIS CAR. WHY CAN'T THEY FIX THIS! IT'S EMBARRASSING AND DANGEROUS! SOMEONE CAN BE SERIOUSLY HURT. *JB

ON AUGUST 12, 2003 WHILE PARKED ON A SLIGHT INCLINE, THE CAR WOULD NOT GET OUT OF GEAR. THIS HAD OCCURRED ONCE BEFORE, HOWEVER, ANOTHER JAGUAR OWNER HAD THIS PROBLEM AND REPORTED SHE CALL A TOW TRUCK AND WHEN THE CAR WAS REMOVED FROM THE INCLINE THE CAR WENT INTO GEAR. SO, WHEN IT FIRST HAPPENED TO ME, WHICH WAS A COUPLE OF WEEKS PRIOR TO 08-12-03, I PUSHED IT, IT ROLLED AND WENT INTO GEAR. WELL, THE NEXT TIME IT HAPPENED IT WOULDN'T GET INTO GEAR, AND THE GEAR SHIFTER BROKE. NOW, THE CAR WOUJLD GO INTO GEAR AND NOT MOVE AT ALL. HAD TO CALL A TOW TRUCK ON THAT SATURADAY TO BE TOWED TO THE SERVICE CENTER. WELL, TODAY IS AUGUST 18, 2003 I AM REPORTING THIS. THE CAR IS STILL IN THE SHOP. THERE WAS A "BACKLOG" PER THE SERVICE CENTER FOR THIS PART. THE "GEAR SHIFTER" AND/"TRANSMISSION SHIFTER". IN PLAIN COMMON SENSE IF PARTS OF THIS NATURE ARE ON SUCH A BACKLOG, THEN I WOULD ASSUME THERE IS A PROBLEM WITH THE ISSUE OF THE TRANSMISSION IN THIS MODEL JAGUAR. WE NEED SATISFACTION AS A CONSUMER. I EVEN HAVE EXTENDED WARRANTY WITH "SMARTCHOICE 2000", AND THEY ARE IN LIQUIDATION. THE SERVICE CENTER IS TELLING ME I AM NOT INSURED AND I HAVE A CONTRACT STATING SO. THAT IS ANOTHER ISSUE THAT WILL BE COMPLAINED ABOUT.*AK

I PARKED 2000 S-TYPE JAGUAR ON HILL AND DUE TO FAULTY SHIFTER, THE GEAR SHIFT BECAME JAMMED IN PARK . I CALLED JAGUAR ASSISTANCE & WAS TOLD I SHOULD HAVE PULLED UP THE HANDBRAKE BEFORE I PLACED MY CAR IN PARK. I ASKED IF THIS WAS IN THE OWNER'S MANUAL & WAS TOLD NO. THEY ALSO SAID I COULD HAVE GOTTEN SOMEONE TO PUSH THE CAR FROM THE BACK & IT WOULD HAVE POPPED INTO GEAR. BY THIS TIME I AM APPALLED TO FIND THAT THE CUSTOMER MUST GO THROUGH ALL OF THIS AGONY TO GET A LUXURY CAR INTO GEAR! OBVIOUSLY, THEY HAVE THOROUGHLY RESEARCHED METHODS TO CORRECT THIS PROBLEM AFTER IT OCCURS. THIS LEAD ME TO QUESTION IF A RECALL HAD EVER BEEN DONE TO CORRECT THIS DEFECT THAT IS PREVALENT IN 2000 S-TYPES OR IF A LETTER HAS BEEN SENT TO THE CUSTOMERS EXPLAINING THERE ARE SPECIAL PROCEDURES THAT ONE MUST FOLLOW TO PREVENT YOUR JAG FROM BEING STUCK IN PARK ON A HILL. I WAS NEVER NOTIFIED OR INFORMED THAT I MUST PULL UP THE HANDBRAKE BEFORE I PLACE THE CAR IN PARK. IT IS NOT FAIR TO PLACE THE BURDEN OF FIXING THIS PROBLEM UPON THE CUSTOMER. WHETHER I PARKED ON A HILL OR ON A FLAT LEVEL, MY CAR SHOULD GO INTO GEAR WITH NO PROBLEM. BEFORE I COULD GIVE THE MAKE & MODEL OF MY CAR THEY ASKED IF IT WAS A 2000 S-TYPE & I SAID YES. JAGUAR ROADSIDE ASSISTANCE & THE CUSTOMER RELATIONS DEPARTMENT STATED THAT THEY GET THESE CALLS FREQUENTLY REGARDING 2000 S-TYPES BECOMING JAMMED INTO GEAR. I ASKED IF A RECALL HAD BEEN DONE & THEY SAID NO. I HAD MY CAR TOWED TO JAGUAR & THEY CALLED TO NOTIFY THAT IT WOULD COST ME, THE CUSTOMER $661.00 TO REPAIR MY CAR. I MAILED A LETTER TO JAGUAR CUSTOMER RELATIONS STATING IT WAS NO FAULT OF MINE THAT THE CAR BECAME JAMMED INTO PARK & WAS INFORMED THAT SINCE MY CAR IS NO LONGER UNDER WARRANTY, JAGUAR WILL NOT PAY FOR THE REPAIRS. A WARRANTY IS IRRELEVANT WHEN THIS IS A PREVALENT PROBLEM IN THIS MODEL. I HAVE DONE RESEARCH & SPOKE OTHER JAGUAR SERVICES HERE & WAS TOLD THE SHIFTERS ARE FAULTY IN THESE MODELS AND A RECALL SHOULD HAVE BEEN DONE.

I LEASED A NEW 2000 JAGUAR S-TYPE IN APRIL OF 2000. SINCE THAT TIME , THE TRANMISSION WAS FAULTY. JAGUAR FOUND THE PROBLEM TO BE A FAULTY TRANSMISSION AND REPLACED IT. SINCE THAT TIME, I'VE EXPERIENCED NUMEROUS PROBLEMS RELATED TO THE TRANSMISSION. THE MAIN PROBLEM IS A VERY SERIOUS SAFETY ISSUE DEALING WITH THE CAR ROLLING BACK WHILE IN DRIVE. WHEN ON A MODERATE INCLINE, THE VEHICLE WILL ROLL BACK 10-15 FEET WHILE ENGAGED IN DRIVE. THE ONLY WAY TO STOP THIS ROLL IS TO EITHER GUN THE ENGINE(WHICH IS ALSO UNSAFE) OR APPLY THE BRAKE AND QUICKLY GIVE THE CAR GAS. THIS IS OCCURING ON A MODERATE INCLINE! I HAVE ADVISED JAGUAR AND THE DEALERSHIP TO NO AVAIL. THEY HAVE TRIED TO FIX THE TRANSMISSION 4 TIMES NOW AND STILL DON'T KNOW WHAT IS CAUSING THIS. THE LAST TIME I BROUGHT THE CAR IN, THE SERVICE MANAGER(MIKE BARNES) TEST DROVE IT AND THE SAME PROBLEM HAPPENED TO HIM. HE TRIED TO CORRECT THE PROBLEM AND AGAIN THEIR MECHANICS COULKD NOT DO IT. I THEN ASKED FOR A RECEIPT STATING HE AND I WERE IN THE VEHICLE WHEN IT ROLLED BACK 10 FEET BEFORE APLYING THE BRAKE AND HE WOULD NOT DO THIS FOR ME. I THEN CONTACTED THE SALES MANAGER ON CALL ON APRIL 2, 2000 @3P.M. AND HE SAID THERE WAS NO REASON WHY I COULDN'T HAVE A RECIEPT STATING THE CAR ROLLED BACK 10 FEET WITH ME AND MR. BARNES IN VEHICLE. AFTER THE SALES MANAGER QUESTIONED MR. BARNES NUMEROUS TIMES ON THE ISSUE, MR. BARNES STATED AND I QOUTE-"IT IS IN THE BEST INTEREST OF THE DEALERSHIP THAT I DON'T WRITE A RECIEPT STATING THIS". I WAS PRESENT AT THE TIME OF THIS STATEMENT AND APPALLED THAT HE WOULD RISK ME LIFE TO COVER FOR THE DEALERSHIP. IDEMANDED A RECEIPT AND STILL DID NOT RECEIVE ON STATING THE ROLL BACK,INSTEAD HE GAVE ME ONE SAYING I WAS JUST THERE AND EVERY THING CHECKED OUT TO DEALER SPECS. I SAID WHAT IS DEALER SPECS AND MR. BARNES STATED HE DID NOT KNOW. THIS IS FRAUD AND A COVER UP. I SINCE HAVE CONTACTED A LAWYER,LEMON LAW OFFICE,CENTER FOR AUTO SAFETY,BETTER BUSINESS BUREAU AND THE STATES ATTOR. *A