2015 Infiniti QX60

Because I bought the car used in June of this year, around July, the driver's and passenger's side airbag warning lights on the display panel started flashing, then disappeared after a few days. After August, they kept flashing and then stopped altogether. I took it to an Infiniti dealership for inspection, and the mechanic reported that the airbag sensors were malfunctioning and there was no connection between the airbags and the computer system platform, and that other problems might even be discovered during the repair process. This result seriously affects my driving safety, and I believe it's a quality issue with the car's performance, not a problem caused by driving a used car.

The contact owns a 2015 Infiniti QX60. The contact stated that while starting the vehicle, the air bag warning light on the passenger’s side continuously flashed. The vehicle was taken to the local dealer who diagnosed the failure with the air bag. The vehicle was not repaired. The manufacturer was not informed of the failure. The approximate failure mileage was 115,483.

The contact owns a 2015 Infiniti QX60. The contact stated that while her son was driving 70 mph, the front and rear passenger’s side seat air bag deployed inadvertently. The driver pulled the vehicle over to the side of the road and checked the vehicle. The vehicle was not struck by an object for the air bag to deploy. The driver continued driving back to the residence. There was no warning light illuminated. The contact reached out to the local dealer for the vehicle to be inspected however, an appointment was not yet scheduled. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximate 52,000.

THIS HAS BROKEN TWICE SINCE THEY DID THE RECALL. THE RED LIGHT FLASHES ON THE DASH WHICH DISABLES THE AIRBAG. THERE HASN'T BEEN ANY OTHER ISSUES WITH THE VEHICLE. INFINITI SERVICE TRIED TO BLAME ME SAYING THAT IT WAS TAMPERED WITH. THIS IS NOT TRUE, I HAVE NOT TOUCHED IT AND THIS HAS FAILED MULTIPLE TIMES WITH NO OTHER FAILURES.

TAKATA RECALL THIS WEEK WE TOOK OUR 2015 INFINITI TO THE DEALERSHIP IN SPOKANE, WA IN ORDER TO REPAIR THE PASSENGER AIRBAG THAT WAS INCORRECTLY TURNING OFF WHEN AN ADULT SAT IN THAT SEAT. WE ASSUMED THE PROBLEM WAS RESOLVED, HOWEVER WITHIN A DAY OR SO THE INDICATOR LIGHT AGAIN TURNED ON STATING THAT THE PASSENGER AIRBAG WAS OFF. THIS HAPPENED WITH AN ADULT RIDING IN THE SEAT. WE ARE TERRIBLY CONCERNED THAT OUR CAR IS NOT SAFE. WE HAVE A LARGE FAMILY AND THIS IS OUR ONLY AVAILABLE TRANSPORTATION. IN ORDER FOR OUR FAMILY TO FIT IN THIS CAR WE MUST HAVE SOMEONE RIDE IN THE FRONT PASSENGER SEAT. WE HAVE PHONED THE DEALER, BUT THEY HAVE NOT YET RETURNED OUR CALL. WE LIVE IN MONTANA...HOURS FROM THE NEAREST INFINITI DEALER. WE HAVE ALREADY INCURRED THE COST OF DRIVING ALL THE WAY TO WASHINGTON FOR THE RECALL REPAIR AND STAYING AT A NEARBY HOTEL. WE ARE WORRIED ABOUT DRIVING AGAIN WITH A MALFUNCTIONING AIRBAG OVER TWO MOUNTAIN PASSES IN THE WINTERTIME IN ORDER TO HAVE THE DEALER TRY THE SAME FIX A SECOND TIME. CLEARLY SOMETHING IS WRONG WITH THIS RECALL FIX. MY FAMILY DESPERATELY NEEDS YOUR HELP. WE STRONGLY ENCOURAGE YOU TO LOOK INTO THIS MATTER ON OUR BEHALF. ANY HELP IN ADDRESSING THIS POTENTIALLY LIFE THREATENING SAFETY ISSUE WOULD BE GREATLY APPRECIATED. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V381000 (AIR BAGS), BUT THE REMEDY CAUSED THE AIR BAG WARNING INDICATOR TO REMAIN ILLUMINATED. THE CONTACT MENTIONED THAT THE DEALER FAILED TO DIAGNOSE OR REPAIR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 10,418.

WE PURCHASED A NEW 2015 QX 60 INFINITY IN MAY, 2015. WE NOTICED WHEN MY WIFE SAT IN THE FRONT PASSENGER SEAT, THE AIR BAG LIGHT WENT ON INDICATING THE AIR BAG WOULD NOT DEPLOY IN AN ACCIDENT. DURING THE 6 MONTH SERVICING, I MENTIONED THIS TO THE INFINITY SERVICE DEPT. AND WAS TOLD THEY WOULD RESET THE SENSOR TO ZERO. THEY ALSO SAID THAT IF THE SYSTEM THOUGHT MY WIFE WAS A CHILD BASED ON HER WEIGHT, THE AIRBAG WOULD BE TURNED OFF. AFTER THE SERVICE THE PROBLEM CONTINUED. DURING THE 12 MONTH SERVICING, I AGAIN MENTIONED THE ISSUE AND WAS TOLD THERE WAS A RECALL ON THE SENSOR. THREE WEEKS LATER THEY CALLED TO SAY THE QX 60 WAS READY. WHEN I PICKED IT UP THEY AGAIN SAID IF MY WIFE WAS LESS THAN A CERTAIN WEIGHT, THE AIR BAG WOULD NOT DEPLOY. NOW THE SEAT BELT LIGHT IS ON ALL THE TIME WHETHER MY WIFE IS IN THE VEHICLE OR NOT. WE WERE NOT AWARE OR INFORMED OF THIS ISSUE PRIOR TO BUYING THE CAR. IT MAKES NO SENSE THAT AN INFINITY AIR BAG WILL NOT DEPLOY WITH MY WIFE IN THE PASSENGER SEAT WHEN THERE HAS NEVER BEEN AN ISSUE ON AMY OTHER CAR WE HAVE OWNED. TO ME, THIS IS A SIGNIFICANT SAFETY ISSUE.

TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING INDICATOR FAILED TO RECOGNIZE A PASSENGER IN THE SEAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,800. THE VIN WAS UNAVAILABLE.