2017 Infiniti QX60

I would like to place a complaint do to major safety concerns to my vehicle. The dealership where I purchased the vehicle is giving the wrong around. The warranty that they gave was there choice. The contract to the vehicle had major fraud issues, however, my financing is with Lend Buzz, they have same documents, the dealership says warranty ended 8-20-2026, myself and financing company didn't receive any documents, now vehicle has major mechanical problems. I am a victim of car purchase contract fraud. The dealership says come in nothing gets done. The dealership is Westchester Toyota 2167 Central Park Avenue, Yonkers NY 10701. I need to speak to a Mr. Rod Solis, General Sales Manager, being blocked internally, within dealership.

The contact owns a 2017 Infinity QX60. The contact stated that while driving 55-60 MPH, the moonroof suddenly exploded, causing shattered glass to fall inside the vehicle. The contact sustained minor scratches. The contact was able to exit the highway and pulled into a convenience store parking lot. Upon inspecting the vehicle, the contact determined that the failure had occurred without external impact. The local dealer and the insurance company were notified of the failure and advised the contact to report the failure to the NHTSA Hotline. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 116,000.

The Infiniti QX 60 with the CVT Transmission has been a safety issue in the model year 2015- 2018. I was driving the vehicle on 3/18/2026 when the transmission stopped and cause my car to stop in traffic almost causing me to be in an accident. The car was tolled to the Infiniti dealership and I was later told that my vehicle was included in the CVT transmission settlement however it expired in August 2025 and said they will not repair I had to pay out of pocket.

While driving, the vehicle displayed an engine malfunction warning followed by a low oil pressure warning. I pulled over and waited. The oil level was checked and was not empty. The warning lights briefly went out, but shortly afterward the engine lost power. When attempting to restart the vehicle, the engine began knocking. The vehicle became inoperable and required towing. This was a sudden engine failure with no prior indication of oil loss, leak, or neglect. This created a safety concern due to sudden loss of power while driving.

The car died suddenly while driving. The battery is only a few months old. Prior to dying a few warning lamps suddenly came on but there was no prior warning. The engine did not overheat, there was no smoke, or check engine light until the car suddenly died. I have been advised that I need a new engine. I have been researching and it appears many others have similar issues with their Infiniti engines. Its [XXX] Please look into this. It’s odd to me that so many folks engines have died at what is actually low mileage. It’s also pretty frustrating and depressing, the repairs can go up to the cost of a new vehicle, when this appears to be a design flaw. I’m starting to meet way to many folks whose Infiniti or Nissan suddenly needs a new trans or engine as soon as the warranty ends. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

A mechanic says it is PCM failure. I have owned the car for 18 months. Shortly after buying it, it started doing this thing where it loses power for just a second or two. Cruise control and proximity sensors kick off, steering wheel locks and/or power steering turns off, all interior components turn off. Usually everything comes right back on, and I can reset the cruise control. Lately it has been more frequent, and things don't go back to normal. It sometimes causes the vehicle to stall and not start as well. Today even once things are back "on", I can't control the AC fan, radio volume, etc. Bluetooth shows connected to the car on my phone but isn't playing through the vehicle speakers. I don't undersrand how this could not be a recall when it poses a major safety risk to suddenly lose power and be unable to steer the vehicle! This has been happening since Feb 2024, so I'll just put the original date. Sometimes it happens 15 times in a day and the vehicle is more or less not drivable. Other times I'll go a month or so with no glitches.

I am writing to bring to your attention a serious safety issue I experienced with my Infiniti QX60, which I believe warrants immediate investigation and action. On 3/15/25, during a family trip for spring break, I was driving my 2017 Infiniti QX60 at approximately 75 mph on the highway when the sunroof suddenly exploded without warning. The sound was akin to gunfire, and the shock of the incident left my family and me deeply shaken. The explosion occurred without any prior impact or debris hitting the vehicle, and there were no adverse weather conditions that could have contributed to the incident. Fortunately, no one was injured, but the situation could have been far worse had the glass shattered inward or caused a loss of vehicle control. This incident caused significant inconvenience and financial burden. I was 350 miles from home and had to divert to the nearest town to assess the damage and determine how to proceed. Since the incident occurred on a Saturday, no repairs could be made until the following Monday, leaving my family stranded and forcing us to incur additional expenses for lodging, meals, and alternate transportation to reach our destination, which was still 150 miles away. Upon researching this issue, I discovered numerous reports from other Infiniti QX60 owners who have experienced similar spontaneous sunroof explosions. Despite the apparent frequency of these incidents, there has been no indication of a recall or any corrective action from the manufacturer. This is deeply concerning, as it poses a significant safety risk to drivers, passengers, and others on the road. I urge the NHTS to investigate this matter thoroughly and consider mandating a recall or other corrective measures to address this defect in Infiniti QX60 vehicles. Additionally, I hope that steps can be taken to ensure that current and future owners are protected from this potentially dangerous issue. Please let me know if there is any additional information needed.