2011 Hyundai Veracruz

TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. THE CONTACT STATED THAT SHE BECAME AWARE THAT ENGINE OIL WAS LEAKING ONTO THE ALTERNATOR. THE CONTACT TOOK THE VEHICLE TO MASSEY HYUNDAI (1706 MASSEY BLVD, HAGERSTOWN, MD 21740) WHERE THEY DISCOVERED THAT THE FRONT AND REAR VALVE GASKETS WERE LEAKING. THEY ALSO CONFIRMED THAT THE ENGINE OIL LEAKED ONTO HER ALTERNATOR AND THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VEHICLE WAS PREVIOUSLY RECEIVED THE FREE REPAIR UNDER THE RECALL. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 136,000.

MY CAR ALTERNATOR SHORTED OUT WHILE I AM DRIVING ON INTERSTATE 95 RESULTING IN EXTREME POWER LOSS, VERY HARD STEERING, UNSAFE VEHICLE CONTROL WHICH FINALLY ENDED IN COMPLETE LOSS OF POWER. CAR TOWED TO DEALER WHICH DIAGNOSED AN UNDETECTED OIL LEAK FROM THE VALVE COVER DRIPPED INTO ALTERNATOR CAUSING IT TO SHORT OUT. VALVE GASKET WAS CHANGED AND ALTERNATOR REPLACED. THERE WAS A RECALL FOR THIS ISSUE FOR SOME OF 2011 HYUNDAI VERACRUZ CARS BUT NOT MINE BASED ON HYUNDAI COMPANY I CHECKED. MY CAR ISSUE IS THE EXACTLY THE SAME PROBLEM AND MY CAR SHOULD BE IN THE RECALL LIST. THIS CANNOT BE DETECTED BY DEALER VISUAL INSPECTION PRIOR TO FAILURE. THIS IS VERY UNSAFE. I HAVE ALL MAINTENANCE DONE AT THE DEALERSHIP I PURCHASED THE CAR AT ACCORDING TO THE MAINTENANCE SCHEDULE AND THE DEALER RECOMMENDATIONS. THIS SHOULD REQUIRE A RECALL BEFORE SOMEONE GETS HURTS IN AN ACCIDENT.

REOCCURING OF EXISTING FIXED RECALL FROM HYUNDAI REFERENCE NUMBER 121. THE EXACT ISSUE THAT HYUNDAI FIXED UNDER RECALL IS REOCCURRING IN REGARDS TO OIL LEAKING AND SEEPING FROM THE FRONT CYLINDER VALVE COVER/GASKET REGION CAUSING ALTERNATOR AND ELECTRICAL FAILURE. VEHICLE WAS IN MOTION DOWN THE HIGHWAY WHEN IT LOST ALL ELECTRICAL DUE TO THE FAILED ALTERNATOR.

TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. WHILE DRIVING 45 MPH, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, BUT THERE WAS NO ACCELERATION. THE VEHICLE HAD TO BE PUSHED TO THE SIDE OF THE ROAD. THE CONTACT NOTICED OIL ALL OVER THE ALTERNATOR. THE VEHICLE WAS TOWED TO HYUNDAI OF ORANGE PARK (7600 BLANDING BLVD, JACKSONVILLE, FL 32244, (855) 778-2061) WHERE IT WAS CONFIRMED THAT THERE WAS OIL ALL OVER THE ALTERNATOR AND THE GASKET NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE FAILURE MATCHED AN UNKNOWN RECALL, WHICH WAS REPAIRED BY THE PREVIOUS OWNER. THE MANUFACTURER WAS CONTACTED, PROVIDED A CASE NUMBER, AND PROMISED A CASE MANAGER WOULD CALL HIM BACK. THE EXTENDED WARRANTY HAD JUST EXPIRED BY 400 MILES. THE FAILURE MILEAGE WAS 90,030.

WE PURCHASED THIS CAR NEW. IT HAS BEEN TO THE DEALER 5 TIMES OR MORE FOR THE REPAIR OF AN ENGINE OIL LEAK THAT SATURATES THE ALTERNATOR RESULTING IN ITS FAILURE. THEY HAVE RESEALED THE ENGINE OIL PAN THE FIRST TIME. SECOND, THIRD, FORTH, AND FIFTH TIME THEY REPLACED THE FRONT ENGINE VALVE COVER GASKET. THE LAST TIME THEY FOLLOWED THE RECOMMENDED PROCEDURE AS OUTLINED BY HYUNDAI THAT WAS MANDATED BY NTSB AS A RECALL. HOWEVER THE OIL LEAK STILL REMAINS. UPON OUR LAST VISIT IN NOVEMBER 2018 THE HYUNDAI SERVICE SHOP DETERMINED THAT THE OIL LEAK IS FROM THE FRONT ENGINE COVER (TIMING COVER). THEY SUBMITTED A REQUEST TO HYUNDAI CORPORATE TO MAKE THE REPAIR UNDER WARRANTY. CORPORATE ADVISED THAT THE REPAIR SHOULD HAVE BEEN MADE UNDER THE VEHICLES WARRANTY PERIOD. NOW THAT THE VEHICLE IS OUT OF WARRANTY THEY HAVE NO OBLIGATION TO PAY FOR THE REPAIRS. PLUS BECAUSE IT IS NOT RELATED TO THE VALVE COVER AND THAT REPAIR HAS ALREADY BEEN PERFORMED, THEY HAVE MEAT THEIR OBLIGATIONS. MY COMPLAINT IS THAT PART OF THE MANDATED NTSB REPAIR DOES INVOLVE A PORTION OF THE ENGINE COVER, BUT APPARENTLY APPLYING A LAYER OF SEALANT ACROSS THE SEAM OF THE COVER DOES NOT RESOLVE THE ISSUE. THEREFORE THIS IS STILL A SAFETY HAZARD AND WE ARE LOOKING AT REPLACING A 3RD ALTERNATOR.

TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. WHILE THE CONTACT WAS SEATED IN THE FRONT PASSENGER SEAT, THE PASSENGER DOOR FLEW OPEN WHEN THE DRIVER MADE A LEFT TURN. THE FAILURE ALMOST CAUSED THE CONTACT TO FALL OUT OF THE VEHICLE. THE CONTACT STATED THAT THE DOOR WOULD NOT REMAIN CLOSED ON ITS OWN AND HE HAD TO HOLD THE DOOR CLOSED. THE VEHICLE WAS TAKEN TO NAPLETON'S WEST PALM BEACH HYUNDAI (2301 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409) AND THE DOOR WAS REPAIRED; HOWEVER, THE FAILURE RECURRED FOUR TIMES TO ALL THE DOORS EXCEPT THE REAR DRIVER'S SIDE DOOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 65,000. *TT*JB

TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. WHEN THE CONTACT TURNED THE KEY IN THE IGNITION, THE VEHICLE FAILED TO CRANK. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING), BUT THE CONTACT DID NOT RECEIVE A NOTIFICATION. THE CONTACT NOTICED AN OIL LEAK UNDERNEATH THE FRONT OF THE VEHICLE. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED BY THE INSURANCE COMPANY TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE ENGINE SEIZED AND THAT THE ENGINE ASSEMBLY NEEDED TO BE REPLACED. TEAM HYUNDAI (22514 THREE NOTCH RD, LEXINGTON PARK, MD 20653, 1-(301) 433-7574) WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING FOR THEM TO DETERMINE IF THE FAILURE COULD BE DIAGNOSED AND REPAIRED PER THE RECALL. THE VEHICLE WAS TOWED BACK TO THE CONTACT'S RESIDENCE FROM THE INDEPENDENT REPAIR FACILITY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

WHILE I WAS DRIVING MY VEHICLE, THE BATTERY LIGHT CAME ON AND QUICKLY I LOST POWER AND MY ABILITY TO CONTROL THE VEHICLE. I WAS ABLE TO GET IT TO THE SIDE OF THE ROAD AND TOWED. THE ALTERNATOR WAS REPLACE AND CAR WAS DRIVING FINE. 2 WEEKS LATER, THE BATTERY LIGHT CAME BACK ON. I INSPECTED THE ALTERNATOR AND COULD SEE OIL VISIBLE ON THE ALTERNATOR. I DID SOME QUICK RESEARCH AND FOUND THAT THERE WAS A RECALL FOR A VALVE GASKET LEAK ONTO THE ALTERNATOR ON MY 2011 HYUNDAI VERACRUZ, THAT HAD BEEN FIXED IN 2014. NOW HAVING THE SAME EXACT ISSUE. HYUNDAI OF CHANTILLY, VA CONFIRMED, BUT WILL NOT COVER CHARGES TO REPAIR. THIS IS EXTREMELY DANGEROUS, AS I WAS DRIVING WITH MY 2 YEAR OLD TWINS WHEN THE CAR SHUT DOWN.

RECALL RELATING TO OIL LEAK FROM THE FRONT CYLINDER BANK VALVE COVER GASKET COMPLETED. REPAIRS WERE COMPLETED BY AUTHORIZED REPRESENTATIVE OF HYUNDAI INCLUDING REPLACEMENT OF THE ALTERNATOR. FRONT CYLINDER STILL IS LEAKING AND NEW ALTERNATOR IS NOW CONTAMINATED. THE ALTERNATOR BEING CONTAMINATED WILL CAUSE THE SYSTEM TO BECOME INOPERATIVE AS DESCRIBED IN THE RECALL. CLAIM PRESENTED TO HYUNDAI AND CAR DEALERSHIP TO INSPECT THE VEHICLE AND COMPLETE REPAIRS. CLAIM DENIED. DATE BELOW IS APPROXIMATE. FINAL DENIAL ISSUED TODAY 07/09/2018