2011 Hyundai Veracruz

This is related to a repeat failure of recalls 121/197 of the 2011 Hyundai Veracruz. Oil leaks down from the top valve gasket onto the alternator causing a random and erratic electrical disturbance and failure that can happen at any time causing serious risk of safety. With the alternator being damaged in this form also put other potential electrical systems at risk of damage. This is either the 3rd or 4th time of repeat failure. Previous time has damaged the battery. Luckily this time it went out in a parking lot just before was going to drive and had complete loss of power. Vehicle had to be towed into dealer service center. Upon inspection the alternator and valve cover gasket had to be replaced out of pocket as service center claims these are not covered. Tried to escalate the issue to Hyundai Motor Corporation to be reimbursed and was given a case manager. After a couple days I was told the original 121 recall is to old and not covered under warranty anymore and repairs were already made. I explained that recall 197 is a continuation of the previous 121 and she had to check back with the service center. A couple days later she reports back that they still will not cover the costs as the repairs have already been done before in the past. This time when received vehicle back from service center turns out the steering wheel tilt and telescoping module no longer functions. Costs of Alternator $1832.99 Costs of Valve Cover Gasket $313.31 Totaling $2146.30 that is suppose to be covered due to the recalls. Not repaired because of hassle between service center and Hyundai Motorcorp refusal to reimburse anything is the Steering Wheel Tilt/Telescoping module quoted at $1096.06 Included photo is taken of the alternator prior to being towed and clearly shows the over time build up of dripping oil all over it.

The contact owns a 2011 Hyundai Veracruz. The contact received notifications of NHTSA Campaign Numbers: 20V705000 (Engine and Engine Cooling) and 23V651000 (Service Brakes, Hydraulic); however, the parts to do the recall repairs were not yet available. The contact stated that there was an abnormal burning oil odor while idling and while driving the vehicle. The contact stated that as a former independent mechanic, he had inspected the vehicle and noticed that there was oil leaking near the valve cover gasket and onto the alternator. The manufacturer was contacted and scheduled an appointment with the dealer on the contact's behalf. The vehicle was taken to the dealer, where it was inspected, and the contact was informed that the recall parts needed to be ordered. The contact stated that the dealer had inspected the vehicle 11 months ago; however, upon following up with the dealer several times, the dealer advised the contact that the parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 200,000. Parts distribution disconnect.

The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 23V651000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I was driving on the freeway all of a sudden my car shuts down on me I had the to replace the Starter, fuel pump, alternator, and spark plugs to the vehicle after replacing all that the car starts but it will eventually shut down on me so during the times I was trying to fix my car I received a recall letter in the mail took it Dealer Buerkle Hyundai on August 1, 2024 at the location 3350 Hwy 61 North saint Paul MN 55110. They refuse to fix the recall they claim there is a knock on the engine and I would need to replace the engine that is gonna cost me 8,000 for a use motor only for them to proceed with the recall on the vehicle at this moment I was asked to return the rental and tow my car outta there they won't fix it please help me resolve this issue since I bought this vehicle its been nothing but trouble and stress.

The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Hyundai Veracruz. The contact stated that the lights were abnormally dim on the instrument panel, while downshifting. In addition, it was discovered that engine oil was leaking onto the alternator. The vehicle was taken to a local dealer where it was diagnosed and confirmed that the vehicle was leaking engine oil onto the alternator. The vehicle was not repaired. The contact that that an unknown manufacturer's recall was performed on the vehicle related to the failure; however, the recall repair failed to prevent the failure from occurring. The manufacturer was made aware of the failure. The failure mileage was approximately 184,000.

My system has not failed at this point. However, I am very concerned about the potential ABS brake potential fire hazard. I have always kept my vehicle in the garage. Now I have to expose it to weather conditions. I am parking outside away from structures as instructed in the recall. I constantly transport 2 grandchildren in car seats in my Hyundai Vera Cruz. It is very frightening to think my vehicle could possibly catch on fire while driving as well as ignite in my driveway. I just received my recall notice a few weeks ago even though the automakers were aware of it for months. I would like to file a complaint as well as push for an immediate remedy. The issue could potentially be life threatening! Thank you! [XXX] and [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Tired of engine and electrical failures. As recently as 7/11/2023, I brought my vehicle, 2011 Veracruz Limited FWD suv, to the Brandon (FL) Hyundai delaer for a supposed recall repair. I brought in the car, and picked it up the following day, and was assured that the recall (due to "leaky head gaskets") was taken care as well as the CHECK ENGINE (CE) light - the alternator was NOT replaced (as I had replaced it on 6/28/23 [$241.86 + tax]) with the excuse "it had passed all tests". A couple of days later, the CE light came back. I brought in the car again 7/24/23 and was told upon pick up THAT SAME DAY, that the engine "had a connector loose". Back on the road again, on 7/27/23 the CE light came up again. I decided to check the car myself and noticed: #1. NO (recall related) WORK had been done!!; #2. I decided to see what the CE light meant (P0420) so I removed the Bank 1 Catalytic converter and was astounded at the enormous amount to oil leaking and covering every nook and crany of the front engine - pictures included!! I purchased a new exhaust manifold gasket ($23.30 + tax) and throttle body spray cleaner ($38.43 + tax) to repair and take it back to the dealer for a thorough check up - keeping my fingers crossed. This has been the latest expenses in a litany of expenses (tools, parts, chemicals, related accesories), time off, trips to the dealer and what not in the history of this suv since I purchased back in 8/2010. Hyndai has refussed to pay a penny for all my expenses or repairs all the way to te point of charging for a recall repair NEVER DONE! BTW, I have had the alternator replaced, by myself and by the same dealer, four (4) times!!