2011 Hyundai Veracruz

MY VEHICLE WAS PARKED ON THE HILL OF OUR DRIVEWAY WITH THE EMERGENCY BRAKE ON AS USUAL. THE GEAR SHIFT CLEARLY CAME OUT OF PARK AND INTO REVERSE DUE TO A MALFUNCTION BASED ON THE FOLLOWING EVENTS: WHILE GETTING OUT OF MY VEHICLE LIKE USUAL TO GET MY KIDS OUT AND IN THE HOUSE, MY TRUCK ROLLED BACK WHILE I HAD MY FOUR YEAR OLD IN MY HAND AND MY TWO YEAR OLD STILL IN HIS CAR SEAT. I WAS 26 WEEKS PREGNANT, AND MY SON AND I BOTH GOT HURT IN THE PROCESS. MY HUSBAND IS A MECHANIC AND HE THINKS THAT THE SHIFT LEVER MESH SHOULD BE ABLE TO WITHSTAND STICKY SUBSTANCES FROM BEVERAGES DUE TO ITS CLOSE PROXIMITY TO THE VEHICLE CUP HOLDER. 'THIS IS A DESIGN FLAW DUE TO THE FACT THAT THE SHIFTER MESH WHICH IS DESIGNED TO PROTECT THE OPERATION OF THE SHIFT LEVER FROM OBSTRUCTION BECAME BUNCHED UP AND IMPEDED THE OPERATION OF THE SHIFT LEVER. WHEN THE SHIFT LEVER MESH BECAME STICKY AND BEGAN TO BUNCH UP AND STICK TO ITSELF CAUSING THE SHIFT LEVER TO NOT FULLY ENGAGE INTO THE INTENDED GEAR. THEREFORE IF THE SHIFT LEVER WAS NOT FULLY ENGAGED THE TRANSMISSION WAS NOT FULLY ENGAGED IN GEAR THUS CREATING A SAFETY HAZARD OF POTENTIAL ROLLBACK' [XXX], 2015. THE VEHICLE ALREADY HAD ISSUES WITH THE SHIFT LEVER ASSEMBLY NOT FULLY ENGAGING THUS PREVENTING ME FROM FULLY PUTTING THE TRUCK IN PARK SO THAT I CAN TURN THE IGNITION SWITCH OFF COMPLETELY. THIS ISSUE WAS EXPERIENCED NUMEROUS TIMES BY MYSELF, MY HUSBAND, MY MOTHER, MY BROTHER, THE TOW TRUCK DRIVER, AND THE HYUNDAI SERVICE MAN. THIS ACCIDENT COULD HAVE CAUSED US OUR LIVES. I AM TELLING THE GOD HONEST TRUTH AND I HOPE THAT WE WILL BE GRANTED JUSTICE IN THIS MATTER. THANKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

WHILE DRIVING TO WORK AT 55 MPH MY 2011 HYUNDAI VERACRUZ MADE A CLUNK SOUND FROM THE ENGINE AREA AND STARTING DROPPING SPEED TO AROUND 20MPH THE CHECK ENGINE LIGHT ILLUMINATED AS WELL. WHEN I PRESSED THE ACCELERATION IT WOULD NOT ACCELERATE BUT THE CAR STILL STAYED STEADY AT 20 MPH. I PULLED OVER TO GET OUT OF TRAFFIC AND TURNED THE CAR OFF. I STARTED IT BACK AND PULLED OUT AND IT SEEMED TO CORRECT ITSELF? AFTER ANOTHER 4-5 MILES AT SAME SPEED IT DID THE SAME THING ONCE AGAIN BIT THIS TIME I WAS IN HEAVY TRAFFIC ON A VERY BUSY HWY. I LIMPED TO THE NEXT EXIT AND TURNED THE CAR OFF. I HAD MY CAR TOWED TO DEALERSHIP ($225) WHERE THEY WAS UNABLE TO REPRODUCE THE PROBLEM?? THEY SAID THAT THEY COULD NOT FIND ANY CODES? TOOK CAR BACK HOME AND SURE ENOUGH, THE SAME THING HAPPENED. TOOK BACK TO HYUNDAI IN HICKORY, NC AND ONCE AGAIN THEY COULD NOT FIND THE CAUSE AND TRIED TO SAY IT COULD POSSIBLY BE BAD GAS? THEY DID OFFER TO KEEP THE CAR OVERNIGHT SO THEY COULD DRIVE IT. THEY CALLED THE NEXT DAY AND SAID THAT IT DID THE SAME THING WITH THEM ON A TEST RUN AND RECOMMENDED THAT I ALLOW THEM TO SERVICE THE THROTTLE BODY. I AGREED, CAR WAS READY THE NEXT DAY, DROVE HOME AND.....YES ONCE AGAIN THE SAME EXACT THING. I HAVE PAID OVER $700 COUNTING THE TOW AND STILL THE SAME ISSUES. TOOK IT BACK TO DEALERSHIP AND THEY SAID THEY NEEDED TO REPLACE THE THROTTLE BODY????? NOW I AM USUALLY A VERY EASY GOING PERSON BUT THEY JUST TOO $484 FROM ME FOR A REPAIR THAT DID NOTHING. THEY DID OFFER TO TAKE $100 OFF THE LABOR SO BOTTOM LINE IS I HAD NO CHOICE. CAR WAS READY TWO DAYS LATER SINCE THEY HAD TO WAIT FOR THE PART. DROVE HOME AND ALL IS FINE $862.91 TO REPAIR THE THROTTLE BODY. TWO DAYS LATER, SAME ISSUE. *JS

THIS REPORT IS BEING FILED OUT OF MY CONCERN FOR THE TRANSMISSION'S INTEGRITY AND PERFORMANCE; A PROBLEM THAT DOESN'T SEEM TO EXIST TO DEALERSHIP MAINTENANCE PERSONNEL. WHILE MOST TRANSMISSION COMPLAINTS ARE NO DOUBT SPEED RELATED, THIS PROBLEM OCCURS WHEN THE CAR IS SLOWING OR DOWNSHIFTING. IT CONSISTENTLY "CLUNKS" AS THE CAR READIES FOR STOP. MY CONCERN IS THAT THE CLUNK WILL MANIFEST ITSELF AT HIGHWAY SPEEDS AND FAIL ENTIRELY. AND THAT IS A SERIOUS SAFETY ISSUE FOR ME AND MY FAMILY. *TR