2011 Hyundai Veracruz

The contact owns a 2011 Hyundai Veracruz. The contact stated that there was an unknown warning light illuminated. The contact stated he noticed that there was oil coming from the alternator. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the alternator to be replaced. The vehicle was repaired. The contact then received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to the recall repair was unavailable. A dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 100,000.

The contact owns a 2011 Hyundai Veracruz. The contact stated that there was an unknown warning light illuminated. The contact stated he noticed that there was oil coming from the alternator. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the alternator to be replaced. The vehicle was repaired. The contact then received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to the recall repair was unavailable. A dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 100,000.

We purchased the vehicle in 2016 from a dealer with a known recall because of an oil leak. That was fixed in the first month of purchase. Fast forward to summer of 2019, we have the same issue. We purchased a new alternator ourselves after finding the first one terribly messy with oil, replaced it, and continued on. The oil leak continued. Jump to Christmas 2020, it dies again. Replaced the battery and the alternator this time. Less than 2 weeks later we get a letter stating there is a recall and they're working on a fix. It is now May 2021 and no fix has been announced. With the amount of travel we've done over the last 2 years (less than 20k miles), you'd think it would hold a while longer. Think again. This week the alternator dies again and I have an appointment set for 3 weeks from today with a Hyundai dealership, and no recall in sight. I'm getting pretty frustrated with Hyundai as they know about the problem, tried to patch it up 5 years ago, and just now are finding that the fix didn't work for a handful of vehicles. We are out of a car and Hyundai isn't taking any responsibility for it. Luckily my family is handy and we can replace parts like this in just a few hours on a weekend, but a part that's supposed to last for years has been replaced 3 times in the last 2 years. Unacceptable.

HYUNDAI ANNOUNCED THE FOLLOWING RECALL IN NOVEMBER 2020. TO DATE THEY HAVE DONE NOTHING TO REMEDY THE PROBLEM. MY VEHICLE HAD THIS PROBLEM AND FAILED WHILE DRIVING ON THE FREEWAY IN 2016. I REPAIRED THE PROBLEM BACK THEN AT MY EXPENSE BUT MY VEHICLE SHOULD BE ASSESSED BY HYUNDAI AND CLEARED OR ADDITIONAL REPAIRS MADE. I AM WAITING OVER 6 MONTHS FOR A REMEDY ON A RECALL THAT WAS ORIGINALLY ANNOUNCED IN 2014 AND REISSUED IN 2020 BECAUSE OF HYUNDAI'S FAILURE TO ADEQUATELY ADDRESS THE PROBLEM. NOV 13,2020 MANUFACTURER RECALL NUMBER197 NHTSA RECALL NUMBER20V705000 RECALL STATUSRECALL INCOMPLETE SUMMARY HYUNDAI MOTOR AMERICA IS RECALLING CERTAIN 2007-2012 VERACRUZ VEHICLES THAT WERE PREVIOUSLY RECALLED UNDER RECALL NUMBER 14V-415. AN INOPERATIVE CHARGINIG SYSTEM CAN RESULT IN AN ENGINE STALL, INCREASING THE RISK OF A CRASH.

TL*THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB ROHRMAN HYUNDAI (304 SAGAMORE PARKWAY, NORTH, LAFAYETTE, IN 47904, (765) 448-1502) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE ALTERNATOR WAS REPLACED TWICE HOWEVER, THE FAILURE RECURRED TWO MORE TIMES. THE VEHICLE WAS THEN TAKEN TO WEBB HYUNDAI MERRILLVILLE (1000 W 81ST AVE, MERRILLVILLE, IN 46410, (219) 249-4961) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS UNSAFE TO BE DRIVEN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 177,000. PARTS DISTRIBUTION DISCONNECT.

I'M A CONCERNED OWNER OF THIS RECALL ISSUED #20V70500 FOR MY 2011 HYUNDAI VERACRUZ. THIS RECALL HAS BEEN OUT SINCE BEFORE NOVEMBER OF 2020 ACCORDING TO THE MANUFACTURES TSB REPORT. SINCE THEN THERE AS BEEN NO REMEDY TO FIX THIS ISSUE THAT HAS BEEN GOING ON FOR MORE THEN 6 MONTHS NOW. AS AN AVERAGE FULL TIME STUDENT AND FULL TIME WORKER I TEND TO TRAVEL ALLOT AND FAR TO GET FROM POINT A TO POINT B. WITH THIS SAID I NEED NHTSA TO HAVE THE MANUFACTURER FIND THE REMEDY QUICK SO THAT I MAY KEEP MY VEHICLE IN A RELIABLE STATE BUT ALSO IN A SAFE TO DRIVE CONDUCTION. I CAN'T AFFORD TO HAVE AN ACCIDENT OR LOSS MY LIFE OVER A MINOR OIL LEAK FROM THE VALVE COVERS THAT LEAKED ALL OVER THE ALTERNATOR NOR CAN I AFFORD A NEW CAR. PLEASE HAVE THE MANUFACTURER SPEED UP THE PROCESS ON FINDING A REMEDY AS MY LIFE DEPENDS ON IT.

MY CAR ALTERNATOR SHORTED OUT WHILE I AM DRIVING ON INTERSTATE 95 RESULTING IN EXTREME POWER LOSS, VERY HARD STEERING, UNSAFE VEHICLE CONTROL WHICH FINALLY ENDED IN COMPLETE LOSS OF POWER. CAR TOWED TO DEALER WHICH DIAGNOSED AN UNDETECTED OIL LEAK FROM THE VALVE COVER DRIPPED INTO ALTERNATOR CAUSING IT TO SHORT OUT. VALVE GASKET WAS CHANGED AND ALTERNATOR REPLACED. THERE WAS A RECALL FOR THIS ISSUE FOR SOME OF 2011 HYUNDAI VERACRUZ CARS BUT NOT MINE BASED ON HYUNDAI COMPANY I CHECKED. MY CAR ISSUE IS THE EXACTLY THE SAME PROBLEM AND MY CAR SHOULD BE IN THE RECALL LIST. THIS CANNOT BE DETECTED BY DEALER VISUAL INSPECTION PRIOR TO FAILURE. THIS IS VERY UNSAFE. I HAVE ALL MAINTENANCE DONE AT THE DEALERSHIP I PURCHASED THE CAR AT ACCORDING TO THE MAINTENANCE SCHEDULE AND THE DEALER RECOMMENDATIONS. THIS SHOULD REQUIRE A RECALL BEFORE SOMEONE GETS HURTS IN AN ACCIDENT.

REOCCURING OF EXISTING FIXED RECALL FROM HYUNDAI REFERENCE NUMBER 121. THE EXACT ISSUE THAT HYUNDAI FIXED UNDER RECALL IS REOCCURRING IN REGARDS TO OIL LEAKING AND SEEPING FROM THE FRONT CYLINDER VALVE COVER/GASKET REGION CAUSING ALTERNATOR AND ELECTRICAL FAILURE. VEHICLE WAS IN MOTION DOWN THE HIGHWAY WHEN IT LOST ALL ELECTRICAL DUE TO THE FAILED ALTERNATOR.