2022 Hyundai Venue

Hyundai issued a recall on 06/27/22 to repair part of the seat belt pretensioner, and they continue to send reminders to have the repair. However, they are out of the required part and according to dealers they will not give an ETA for delivery of the part. I have been in touch with my dealer since last fall and they state they have not ever been given any guidance from Hyundai regarding the part. It would seem that the manufacturer would have been prepared with a supply of the replacement part, and certainly has had ample time for production. I would simply looking for an estimated date when this part will be available. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Today December 29, 2022, about 8:40 AM I was driving and the seatbelt light came on dinging after driving with my seat belt in for about 10 minutes, it went off in about five minutes and then came on again I checked my seatbelt the first time and the second time and it was locked in place. This was very distracting and the noise startled me I called the dealer and there are no recalls on this, but I don’t know if it will happen again. I will have an appointment in about a month to check it. Also, the brakes make a thumping noise appears to stick when pressing and upon release. Feels unsafe. I have an appointment scheduled to look at. No warnings came on for the brakes.

August 08, 2022 I called the Towson office to arrange an oil change appointment since I had a bad experience with them my very first oil change I was told to speak with the manager to set up an appointment for a free auto detailing whenever I bring my car in for an oil change. The Service Manager informed me that there was also a recall on my car and that when I bring my car in I can have the recall taken care of as well. My appointment was set for September 1, 2022 I took the entire day off of work since I didn’t expect my car to be done in a few hours. The service advisor that day told me that the parts were not in for the recall and said that it wouldn’t be completed that day. Well that was an entire day that I took off for an oil change and my car to be washed and vacuumed. He told me that once the parts were in that I would receive a text message saying that it was in. Well that was September 1, 2022 it will be December 1 in a day and nothing. Not to mention I would not have know about the recall prior to the letter coming in the mail had the service manager not mentioned it to me. I have my appointment confirmation that states the recall as well as the receipt from my September 1 appointment that states I would receive a text message once the parts were in. I think this is totally unacceptable.

Hyundai is not taking action to repair the recall for the pretensioner. It has been 90 days since the recall and I have been unable to get the vehicle fixed because the parts are on national backorder. The dealer has informed me that there is NO ETA for the parts to arrive. The dealer further advised that he has about 20 people waiting on them. Hyundai has been uncooperative when attempting to talk with them.

The contact owns a 2022 Hyundai Venue. The contact received notification of NHTSA Campaign Number: 22V458000 (Seat Belts) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2022 Hyundai Venue. The contact stated that the horn became inoperable without warning. The contact received notification of NHTSA Campaign Number: 22V458000 (Seat Belts) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Doral Hyundai (10285 NW 12th St, Doral, FL 33172) however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The approximate failure mileage was 18,000.