2022 Hyundai Venue

The contact owns a 2022 Hyundai Venue. The contact stated that while driving at an undisclosed speed, the horn was inoperable. The failure nearly caused a collision. Additionally, the theft alarm system was also inoperable. The vehicle was taken to the dealer and a second dealer, Green Hyundai (601 W Stanford Ave, Springfield, IL 62704), who replaced the horn six times; however, the failure persisted. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the horn was covered under warranty. The contact stated that the vehicle was denied the lemon law claim. The failure mileage was unknown.

When the car is started, the radio screen sometimes stays off. When this happens, the only way to resolve it is to shut off the car, open the door, and then restart the car. This issue occurs randomly, and when it does, there is no rear-view camera available, which poses a significant safety risk. Without the camera, drivers cannot see if there is a child or obstacle behind them, increasing the risk of a serious accident. I have reported this issue to the dealership multiple times, but they dismiss it, claiming it is not a problem unless they witness it themselves. An internet search reveals that this is a widespread issue known to Hyundai, but they are not taking any steps to correct it. This defect could lead to a tragic accident, and I am hoping you can help initiate a recall to address it. The problem seems to occur more frequently in the summer heat. Please help us ensure the safety of others, as it appears the automakers are more concerned with profits than with safety.

Twice in the last year (2/23/23 and 1/17/24), the horn has failed and when trying to have the dealer and manufacturer diagnosed the issue, they give me the runaround has been taking it into the dealer. They are unable to replicate the issue. However, they also indicate that it is a known issue with this type of vehicle. Eventually after insistence from me or providing a recorded video of the failure, they will eventually replace the horn. While the issue does seem to be somewhat intermittent in that the horn will sometimes not function at all while other times only one of the two pitches will function. The functionality of the poor does somewhat seem to be impacted by the ambient temperature as well as high humidity, or if the vehicle was recently wet.

While driving on a highway a car started to creep into my lane when I pressed on the horn. I did not hear the horn, luckily the other vehicle did not change lanes. As I knew I was near a dealer i immediately got off the highway to head to the dealer. Upon pulling into the service bay the advisor opened my door, and I said before I turn off the car I want to try the horn. This time the horn did sound, but it seemed to be much higher in volume. I explained my concern to the advisor and pressed the horn again a couple times. And asked if she thought that sounded normal she said “all cars sound different so I can’t tell”. She then explained since the horn was working there would be nothing she could do for me today.

The contact owns a 2022 Hyundai Venue. The contact stated while exiting a parking spot, she heard an abnormal noise and had to depress the brake pedal forcefully to stop the vehicle. The contact stated no warning light was illuminated. The contact was able to continue driving to her destination without experiencing another failure. The contact also stated that the instrument cluster was inoperable. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 3,000.

The contact owns a 2022 Hyundai Venue. The contact stated that the horn became inoperable without warning. The contact received notification of NHTSA Campaign Number: 22V458000 (Seat Belts) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Doral Hyundai (10285 NW 12th St, Doral, FL 33172) however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The approximate failure mileage was 18,000.