2016 Hyundai Veloster

Formal complaint against Hyundai Motor America for failure to provide safety recall remedies on a U.S.-conforming vehicle. Vehicle History: This 2016 Hyundai Veloster was purchased in the U.S. territory of [XXX], manufactured to meet U.S. Federal Motor Vehicle Safety Standards (FMVSS). Years later, it was legally relocated to the U.S. mainland and is currently registered and driven in [XXX]. The Database Issue: Official factory documents from Hyundai Puerto Rico confirm this VIN has critical, active safety recalls (chassis and engine/fire campaigns). However, due to regional database fragmentation between internal networks, these active recalls do not populate on domestic U.S. systems. The MyHyundai USA portal accepts the VIN, but the recall dashboard displays as completely blank (0 open/0 closed), hiding these safety risks from local U.S. dealerships. Corporate Refusal: I opened corporate Case #XXX with Hyundai Motor America to request a manual database sync so a local MA dealer could perform the repairs. On XXX, Hyundai Customer Care issued a formal written refusal via email, stating textually: "Hyundai Motor America only maintains records for US vehicles. We suggest working with your local dealer and Hyundai Worldwide." Because [XXX] is a U.S. territory, denying a safety recall remedy by treating this as a foreign vehicle violates federal safety mandates. Local dealers cannot perform repairs because corporate refuses to push the data entry through. Uploaded Attachments: - Hyundai PR safety recall log showing active campaigns for this VIN. - Email from Hyundai Motor America (Case XXX) refusing service. I request NHTSA compel Hyundai Motor America to update this VIN's regional status so my local dealer can execute the safety repairs free of charge. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The "touch screen" in the car has warped from heat and no longer responds to touch. Many features and settings for the car are no longer available. Not sure if it's a safety issue; it would depend on the car model and which settings are managed through the touch screen. Since I can't access the settings, I don't know what features or settings are now inaccessible, so I'm reporting the affected equipment as a precaution.

Passenger front door is inoperative from the exterior. It can only be opened from the inside, which is a safety issue if someone is being followed and needs to quickly enter the vehicle. It is the same issue as NHTSA ID Number: 11286381 that was reported 2.5 years ago, but this is now happening to me and there are several reports of this on Hyundai forums.

I was driving my 2016 Hyundai Veloster Turbo when I started to hear a loud knocking sound coming from the engine. At this time I also noticed a decline in power and the check engine light came on. I made an appointment to bring the car to my local Hyundai dealership to have the car looked at. While en route to the dealership, the car suddenly made a loud bang and a profusion of smoke came out of the engine and engulfed the car, inside & out, making it impossible for not only me to see but also limited visibility for the person following me, which was extremely dangerous. I couldn't see or breathe and had to rapidly exit the car on the side of a busy road with no shoulder. The engine completely failed and the car was not drivable. I had the car towed to the Hyundai dealership where they told me the engine had seized and needed to be completely replaced. Although my VIN is not yet included in engine recall 20V746000, my car has the 1.6 liter GDI Gamma engine included in that recall. In addition, the exact chain of events that I experienced have been described by others whose cars are included in the recall which describes connecting rod bearings inside the engine wearing prematurely (creating a knocking sound and reduced engine power), causing engine damage. I am requesting an investigation into this incident as I feel that my car should be included in the recall. It was a very dangerous incident and I don't want others to needlessly experience this same problem, possibly with more harmful consequences.

When I first bought my car it seemed to have some sort of transmission problem because it's a dual clutch I was told they do have problems sometimes when I'm trying to pick up speed it seems like it won't switch gears so it won't pick up speed which is extremely dangerous especially when I'm on the beltway or highway and I've already had Hyundai replace the first transmission because it was faulty now my second transmission is already acting up and it's only been 2 years

The engine light began flashing and it was hard to drive without the car loosing speed like it was stalling out when I pressed the gas it did not get power. It smelled like burnt gas or oil and fumes where coming from under the hood. I have had it for 2 months. When I took it to autozone the code read P1326. I dont understand why other same year make and models are recalled and not this one. I will not be able to drive it because other same make and model recalls say there is potential for fire.