2016 Hyundai Veloster

After noticing a significant shortage of oil, I took my 2016 HYUNDAI Veloster Turbo to get an oil change. There continued to be persistent low oil in my vehicle even after an oil change. I put things under my car to make sure there was no leak and the vehicle maintenance advisor informed me there is no external leak present when getting the oil change. I drove a week and my oil dipstick was already showing significantly low oil in the engine. After contacting Hyundai about this issue, they said I would need to go through the same process with them and they would not be held responsible for billing. This comes at a time where Technical Service Bulletin #23-EM-007H was recently released in December 2023 applying to 4-Cylinder Gasoline Engines. I’m concerned about the safety of myself and others due to the probability of a fire, however I have already paid out of pocket for maintenance that had diagnosed the issue.

The contact owns a 2016 Hyundai Veloster. The contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle hesitated and responded slowly. The contact stated that the failure had been recurring while driving. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle decelerated independently. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where both catalytic converters were replaced, and the fuel lines were cleaned; however, the failure recurred. The vehicle was taken back to the independent mechanic, where the vehicle was test-driven, and the mechanic informed the contact that the failure could be related to the transmission. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 150,000.

There is a recall for 2016 Velosters that is for the engine rods failing. The 2015 to 2016 Hyundai Veloster has been recalled for connecting-rod bearings in the engine that could wear out prematurely and damage the engine1. The 2016 Hyundai Veloster has had several engine-related issues, including excessive oil consumption, going into limp mode, hesitating at acceleration, knocking sound in the engine, poor acceleration, stalling, failure in the timing chain tensioner, rough idling, and oil leaks. Which is exactly what is happening to my car currently. Told me I was not eligible. But I'm not understanding why.

Cylinder one lost compression. My mechanic pulled the engine apart and found the valve broke, a piece of the valve broke off. Compression test was only at 30 lb. in cylinder one. cylinder two had 120 lb., cylinder three had 130 lb., cylinder 4 had 149 lb. This Car had oil changes done every 3k to 4k miles with full synthetic. Never raced and always driven properly. 121k miles and the engine was basically done. Having the entire engine rebuilt for 5k$ now. I was having to add about a quart of oil every 500 miles before the valve broke.

02/??/22 immediately after purchase, the vehicle’s alternator died and had to be replaced. 12/06/22 catalytic converter blew with no warning while driving. Car was towed to mechanic. 12/07/22 repairs were approved, costing $1,748.66. Shop informed us this repair was due to a recall (campaign 22-01-023H-2) From 12/22 through 07-23 I opened many cases with Hyundai, who closed cases without explanation. During this time I am required to refill vehicle’s oil every month to stop engine knocking and prevent break down. 06/23 I was finally able to set an appointment to start the first step of the recall. 07/10/23 I arrived for my appointment to start oil monitoring, but was told to reschedule and come back later. 07/19/23 I arrived for my rescheduled appointment. Dealer made me pay for oil that was used and instructed me to return in 1,000 miles. After 1,000 miles I returned and left my car at the dealer for a few days. When I returned Hyundai staff told me the recall was “only for the original owner.” I was also told the recall was “already fixed” and there was “nothing wrong” with the car. I self advocated, stating again that the oil was depleting rapidly and what I had gone through. Staff told me to “drive the car until it breaks down, then Hyundai will cover the costs of repair.” I mentioned how that is unsafe, but was sent away. 11/24/23 vehicle completely broke down out of state in a dark and unfamiliar area at nighttime. Vehicle was towed, requiring engine repairs. 11/27/23 I opened a case with Hyundai regarding these issues. A few weeks later I was told the case was closed since they “had to believe the dealer and not the client.” 02/05/24 alternator died, vehicle required a tow to the mechanic. 02/06/24 repairs were approved for almost $1,000. I do not feel safe driving this vehicle as it is unreliable, breaks down without warning lights- which only appear after break down, and the manufacturer refuses to take accountability for these issues.

The contact owns a 2016 Hyundai Veloster. The contact stated while driving at approximately 30 MPH, there was an abnormal sound coming from the engine compartment. The contact stated no warning light was illuminated. The contact was able to drive the vehicle to the residence. The contact stated that while driving onto the driveway at the residence, the vehicle was vibrating violently and then stalled. The contact turned off and later attempted to restart the vehicle however, the vehicle started momentarily and then stalled. The contact stated there was cloud of smoke coming from the exhaust. The contact stated that prior to the engine failure, he became aware that the vehicle was consuming approximately 1 quart of engine oil every two weeks. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 20V746000 (Engine). The manufacturer was not informed of the failure. The failure mileage was approximately 129,000.

The contact owns a 2016 Hyundai Veloster. The contact stated that while his son was driving at an undisclosed speed, he heard an abnormal knocking sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the connecting rod bearings. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V746000 (Engine) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 130,000.

The contact owns a 2016 Hyundai Veloster. The contact stated that while driving at an undisclosed speed, the engine made knocking sounds. Additionally, the vehicle hesitated to accelerate while driving. The TPMS warning light was illuminated. The vehicle was taken to the dealer, where Service Campaign 993 (Inspect & Anti-Theft Software Upgrade) was performed, and the engine was replaced. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 73,200.