2013 Hyundai Veloster

Complaint: Manufacture has not remedied the issue in a timely manner. No incident YET but we limit driving the vehicle because of: Manufacturer Recall Number251 NHTSA Recall Number23V651000 Recall Status Recall Incomplete This recall is from September 22, 2023. It's been nearly 3 years. Our vehicle also has an issue with the headlight constantly going out and the battery being drained. I'm not sure if this is related to this particular recall or just a totally new issue to deal with.

On or about May 1, 2025, I was operating my 2013 Hyundai Veloster when flames were observed emanating from under the hood. I immediately pulled into the median and, upon opening the hood, observed an active fire beneath the plastic engine cover. I contacted 911. Before the fire department arrived, a passerby extinguished the flames with a fire extinguisher. Firefighters from a nearby station arrived shortly thereafter and fully doused the engine compartment. The vehicle was subsequently towed to a Hyundai dealership. At that time, I was aware of an active recall related to potential brake line issues that could result in an engine compartment fire. After the vehicle remained at the dealership for an extended period, I was informed that Hyundai Motor America (“HMA”) would send an inspector. Approximately 30 days later, I was contacted by HMA’s corporate office and asked to provide documentation, including a copy of the title and insurance information. During this call, I was advised that while repair or replacement of the vehicle was unlikely, HMA would “make me whole.” Shortly thereafter, I received written correspondence from HMA stating that, following its review of the inspection results, documents, and other information, no product defect was identified as the cause of the incident. The letter concluded that HMA would not accept responsibility and denied my request for assistance or compensation.

The HVAC control knob overheated and burned out in my car. It scorched/charred and melted the plastic switch it was plugged into in the dash. It caused a strong burnt plastic, Smokey smell inside the car while I was driving. I thought the car was on fire at first. Thank goodness it wasn’t but it really could have started a fire in the dash of the car under the right conditions. I’ve read numerous accounts online of this same exact issue on this year/model, but no action has been taken by Hyundai to rectify this dangerous design flaw. I’ve also read that it can and usually happens again to the replacement control knob and plug. It’s absolute insanity to replace it with the exact same part knowing full well that it’s most likely going to do the same exact thing again. What if it does cause a fire in the dash the next time while I’m driving? It could possibly severely injure or kill me and any passenger in the car in addition to putting other drivers at risk from a mobile flaming inferno.

The climate control knob does not function properly on my car. I removed the climate control panel from my car and found metal parts of the knob to be black and burnt and plastic parts to be melted and disformed causing the part to malfunction. All that’s needs to be replaced to fix the problem is the knob itself on the climate control panel. However, the knob is not sold individually and you must buy the whole climate control panel which costs over $200. It also seems to pose a potential fire risk if it heats up to the point that parts are melting/burning

The Heater Fan switch is failing the same way Hyundai Technical Service Bulletin 10-01-070 describes the issue for 2014 and 2015 Hyundai Velosters but the TSB is not applicable to my 2013 Hyundai Veloster even though my Heater Fan Switch is exhibiting the same issues. The YouTube videos I have seen regarding this Heater Fan Switch failure show that the switch is melting down in the dashboard due to poor electrical contacts which could result in a fire in the dashboard.