2013 Hyundai Veloster

HELLO, I BELIEVE THERE IS AN UNDERLYING ISSUE WITH THE VELOSTER 2013 THAT HYUNDAI HAS NOT ADDRESSED PROPERLY WITH THEIR SERVICE CAMPAIGN. I HAD RECEIVED THE SERVICE AROUND 06/01/19 (I AM NOT SURE EXACTLY WHEN) AND A YEAR LATER HAVE HAD THE SAME EXACT PROBLEMS THIS SERVICE WAS SUPPOSED TO ADDRESS. I HAVE HAD ENGINE STALLS IN THE MIDDLE OF THE STREET NEAR USC ON A BUSY INTERSECTION AND HAD TO MOVE THE CAR BY FOOT IN FEAR OF GETTING HIT BY ANOTHER CAR. I'VE ALSO HAD ENGINE POWER ISSUES THAT SEEM TO HAVE PERSISTED. WHEN THIS HAPPENED I TOOK IT INTO A MECHANIC TO ADDRESS THE ISSUE, THEIR DIAGNOSIS WAS A BAD COIL PACK FOR WHICH THEY DID A TUNE UP (SPARK PLUGS, COIL PACKS, OIL FILTER). SHORTLY AFTER THE TUNE-UP I HAD PROBLEMS OF THE SAME MISFIRING ISSUE WHERE THERE WOULD BE NO POWER TO THE ENGINE AND A SLIGHT KNOCKING NOISE. I THEN TOOK MY CAR TO HUNDAI KEYES MISSION HILLS TO DIAGNOSE THE PROBLEM THIS TIME AND THEY SAID THE SAME THING, BAD COIL PACK. THERE HAVE BEEN KNOWN ENGINE FAILURES DUE TO THE ECU, AND HAVE READ MANY ANECDOTAL EVIDENCE THAT THERE IS AN ISSUE WITH THE ECU. I ALSO BELIEVE THIS ISSUE HAS CAUSED MY CATALYTIC CONVERTER TO FAIL PREMATURELY AS THE MISFIRES WOULD SEND UNBURNED FUEL INTO THE CATALYTIC CONVERTER. I INITIALLY GOT IN CONTACT WITH A SERVICE MANAGER AT HYUNDAI CONSUMER AFFAIRS ON FEB 15TH AND HE HAS FINALLY CALLED ME TODAY 03/15/19 AFTER WEEKS OF TRYING TO GET UPDATES. THE SUPERVISOR HAS DEEMED THAT THIS WAS OUT OF WARRANTY AND THAT I WOULD HAVE TO PAY FOR IT EVEN AFTER EXPRESSING MY CONCERNS THAT THERE MIGHT BE AN UNDERLYING ISSUE THAT HAS NOT BEEN RESOLVED BY THE SERVICE CAMPAIGN. THIS IS A DANGEROUS PROBLEM FOR OTHER VELOSTER OWNERS. AND I FEAR THAT MY ENGINE WILL FAIL IN THE FUTURE. HERE IS THE SERVICE CAMPAIGN. REPORT RECEIPT DATE: MAR 14, 2019 NHTSA CAMPAIGN: 19V204000

TO MAKE A VERY LONG STORY SHORT, I HAD TO GET MY ENGINE REPLACED IN LATE 2017 DUE TO THE ENGINE THROWING A ROD. IT TOOK 3 MONTHS TO REPAIR BECAUSE THE DEALERSHIP WAS BEHIND DUE TO OTHER PEOPLE HAVING ENGINE MALFUNCTIONS. AFTER MY HUSBAND DROVE MY CAR OFF THE LOT, MY CAR WAS SOUNDING A LITTLE FUNNY, ALMOST LIKE A SUCKING NOSE THAT WE ENDED UP HAVING TO TAKE BACK TO THE DEALERSHIP TO HAVE THEM TELL ME THAT I NEEDED TO PAY A DIAGNOSTIC CHARGE EVEN THOUGH MY CAR WAS WELL UNDER WARRANTY LIMIT. I ENDED UP SPEAKING WITH THE MANAGER AND HE HAD THE TECHNICIAN LOOK AT IT TO ONLY BE TOLD IT WAS NOTHING ENGINE RELATED EVEN THOUGH MY ENGINE LIGHT WAS ON! A FEW MONTHS AFTER THAT, MY CAR STARTED LOSING POWER AND WAS INOPERABLE. I HAD IT TOWED TO THE SAME DEALERSHIP ONLY TO BE TOLD THAT I NEEDED ANOTHER ENGINE REPLACEMENT DUE TO LOW PRESSURE IN ONE CYLINDER! THE DEALERSHIP TOLD ME THAT I WOULD BE RESPONSIBLE TO PAY SINCE THEY ALREADY TOOK CARE OF IT THE FIRST TIME. WE ALSO FOUND OUT THAT THROUGH OUR ADVISOR AT THE SERVICE CENTER DEALERSHIP THAT SHE HAS AN EMAIL STATING THAT FAULTY PARTS WERE USED DURING THE FIRST ENGINE 'REPAIR'. ME AND MY HUSBAND HAD TO LEAVE MY CAR AT THE DEALERSHIP SINCE IT WAS NOT DRIVE-ABLE AND THEY ENDED UP SELLING THE VEHICLE AT AUCTION FOR $1700 IN FEBRUARY 2019. DURING THE SAME MONTH A RECALL WAS ISSUED ON THE VEHICLE. I HAVE A RECALL NUMBER AND HAVE SPOKE TO 3 DIFFERENT DEPARTMENTS TO SEE WHAT I CAN DO TO RESOLVE THE BALANCE I HAVE LEFT TO PAY ON THE CAR OF $8710. I KNEW THERE MUST HAVE BEEN AN ISSUE SINCE THE LAST FEW TIMES I'VE WENT TO THE DEALERSHIP THERE WERE A LOT OF VEHICLES NEEDING ENGINE REPLACEMENTS. THIS HAS BEEN FRUSTRATING TO DEAL WITH THE PAST FEW YEARS AND IT'S AFFECTING MY CREDIT AND I NEED IT RESOLVED ESPECIALLY SINCE THIS WAS NOT OUR FAULTS AND WE WERE DENIED THE USE OF THE WARRANTY WE WERE PAYING FOR.

I BOUGHT A 2013HYUNDAI VELOSTER IN APRIL OF 2019 WITH IN THE FIRST 2 DAYS OF HAVING CAR IT STOPPING ACCELERATING AN LEFT ME ON THE SIDE OF ROAD. I HAD TO CAR TOWED BACK TO THE DEALER WHERE THE CAR WAS BOUGHT . AFTER THEM LOOKING IN TO THE PROBLEM THEY ENDED UP REPLACING THE CATALYTIC CONVERTER. THE CAR RAN FINE FOR ABOUT ANOTHER 5 TO 6 MONTHS. THEN ONE DAY BAD ROUGH IDEL RPMS DROPPING WHEN UNDER ACCELERATION AFTER PUTTING ON CODE READER IT TURNED OUT TO BE A MISFIRE I THEN REPLACE COIL PACK AND SPARK PLUGS. THE VELOSTER RAN FINE FOR ABOUT 3 TO 4 MONTHS THIS TIME. NOW WE ARE BACK TO THE CAR HAVING ISSUES TODAY 7/11/20 LOSS OF POWER UNDER ACCELERATION,ROUGH IDEL,KNOCKING SOUND COMING FROM ENGINE. I HAVE CONTACTED HYUNDAI IN THE PAST ON THE 2013 ECU RECALL THEY DID NOT WANT TO HONOR THERE RECALL SAYING IN ORDER TO LOOK IN TO THE PROBLEM I'D NEED TO GET IT DIAGNOSED THROUGH THE DEALER WHEN I CAN SIMPLY USE MY OWE CODE READER. IT HAS BEEN NOTHING BUT ISSUES WITH THIS VEHICLE I BOUGHT WITH ONLY 63000 MILES THIS IS FRUSTRATING IS THERE ANYTHING THAT CAN BE DONE FOR HYUNDAI TO HONOR THERE RECALL THANK YOU .

TO MAKE A VERY LONG STORY SHORT, I WAS DRIVING TO WORK AND MY CAR SUDDENLY EXPLODED AND OIL SPEWED OUT TOWARDS THE REAR. I HAD TO GET MY ENGINE REPLACED IN LATE 2017 DUE TO THE ENGINE THROWING A ROD. IT TOOK 3 MONTHS TO REPAIR BECAUSE THE DEALERSHIP WAS BEHIND DUE TO OTHER PEOPLE HAVING ENGINE MALFUNCTIONS. IT TOOK WEEKS TO GET A RENTAL WHICH WAS HECTIC BECAUSE ME AND MY HUSBAND BOTH WORKED AND COMMUTED WITH A 2-YEAR OLD. AFTER MY HUSBAND DROVE MY CAR OFF THE LOT, MY CAR WAS SOUNDING A LITTLE FUNNY, ALMOST LIKE A SUCKING NOSE THAT WE ENDED UP HAVING TO TAKE BACK TO THE DEALERSHIP TO HAVE THEM TELL ME THAT I NEEDED TO PAY A DIAGNOSTIC CHARGE EVEN THOUGH MY CAR WAS WELL UNDER WARRANTY LIMIT. I ENDED UP SPEAKING WITH THE MANAGER AND HE HAD THE TECHNICIAN LOOK AT IT TO ONLY BE TOLD IT WAS NOTHING ENGINE RELATED EVEN THOUGH MY ENGINE LIGHT WAS ON! A FEW MONTHS AFTER THAT, MY CAR STARTED LOSING POWER AND WAS INOPERABLE. I HAD IT TOWED TO THE SAME DEALERSHIP ONLY TO BE TOLD THAT I NEEDED ANOTHER ENGINE REPLACEMENT! THE DEALERSHIP TOLD ME THAT I WOULD BE RESPONSIBLE TO PAY SINCE THEY ALREADY TOOK CARE OF IT THE FIRST TIME. THE COST TO REPAIR WOULD HAVE BEEN OVER WHAT THE VALUE OF MY CAR IS. ME AND MY HUSBAND HAD TO LEAVE MY CAR AT THE DEALERSHIP SINCE IT WAS NOT DRIVE-ABLE AND THEY ENDED UP SELLING THE VEHICLE AT AUCTION FOR $1700 IN FEBRUARY 2019. I RECENTLY JUST FOUND OUT THAT MY CAR IS UNDER RECALL FOR THE SAME REASONS IT WAS IN THE SHOP THE FIRST 3 TIMES. HYUNDAI CONCLUDES THAT THE 2013 VELOSTER WERE HAVING ENGINE AND MECHANICAL ISSUES. I HAVE A RECALL NUMBER AND HAVE SPOKE TO 3 DIFFERENT DEPARTMENTS TO SEE WHAT I CAN DO TO RESOLVE THE BALANCE I HAVE LEFT TO PAY ON THE CAR OF $8710. I KNEW THERE MUST HAVE BEEN AN ISSUE SINCE THE LAST FEW TIMES I'VE WENT TO THE DEALERSHIP THERE WERE A LOT OF VEHICLES NEEDING ENGINE REPLACEMENTS. THIS HAS BEEN FRUSTRATING TO DEAL WITH. *TR

2013 VELOSTER NON TURBO, STALLS WHILE DRIVING. WHEN STARTING VEHICLE, SHIFTER MOVES BUT TRANSMISSION DOES NOT ENGAGE. CAR MUST BE SHUT OFF AND RESTARTED AFTER A SHORT PERIOD AND CAR WILL GO INTO GEAR. THIS ISSUE HAS BEEN SPORADIC, THE VEHICLE IS UNRELIABLE AND THE STALLING IS EXTREMELY DANGEROUS. A SIMILAR STALLING ISSUE RECALL FOR THE 2013 VELOSTER TURBO MODEL WAS ISSUED IN 2019. THIS MAY BE A SIMILAR ISSUE AND SHOULD BE EXTENDED FOR ALL 2013 VELOSTER MODELS. DEALERSHIP HAS CHECKED THE VEHICLE AN HAS STATED THAT NO CODES WERE FOUND IN THE HISTORY SO THEY COULD NOT RESOLVE THIS ISSUE. *TR

6 SPEED MANUAL TRANSMISSION CLUTCH PEDAL DROPS TO THE FLOOR BY ITSELF AND DOES NOT DISENGAGE THE TRANSMISSION. CANNOT SHIFT INTO OR OUT OF ANY GEAR. HAPPENS AT RANDOM TIMES EITHER DRIVING OR PARKED ENGINE RUNNING OR NOT. IF I RAISE THE PEDAL BY HAND IT REMAINS UP AND THE CLUTCH AND THE VEHICLE OPERATES NORMALLY UNTIL THE NEXT TIME IT HAPPENS. VERY DANGEROUS IN TRAFFIC BECAUSE I CANNOT MANEUVER SAFELY CAUSING OTHER CARS TO TAKE EVASIVE ACTIONS TO AVOID ME UNTIL I CAN SAFELY REACH DOWN UNDER THE DASH TO LIFT THE PEDAL AND REGAIN CONTROL. REPORTED TO DEALER THREE TIMES BUT THEY REFUSE TO ADDRESS THE ISSUE BECAUSE THEY CAN'T MAKE IT HAPPEN AT WILL.

MY VELOSTER WAS AT 73K MILES WHEN ITS ENGINE WAS BLOWN UP. WHILE I WAS DRIVING SLOWLY ON A FAST-FOOD PARKING LOT, I HEARD A LOUD BANG, AND METAL CLANG FROM THE HOOD OF MY CAR. THE CAR LOST ITS POWER AND THERE WAS SMOKING COMING OUT FROM THE HOOD AS WELL. SO, I WENT TO POP THE HOOD UP. THERE WAS OIL SPLASHED ON THE ENGINE. I HAD TO GET THE CAR TOWED TO HYUNDAI DEALER TO SEE WHAT WAS GOING ON. I WAS TOLD IT WAS A BLOWN ENGINE ISSUE. I CAN'T BELIEVE THAT THIS HAPPENED TO ME. I HAD JUST BOUGHT THE CAR FOR 2 MONTHS FROM A DEALER. THE DEALER I BOUGHT FROM HAD THE CAR INSPECTED AND VERIFIED THAT IT WAS IN EXCELLENT HEALTH, AND EVERYTHING. I HAD NOT INSTALLED ANY AFTERMARKET PARTS OR TWEAKED ANYTHING ON THIS VEHICLE, BESIDES REPLACING A NEW SET OF TIRES. I REALLY HOPE THAT HYUNDAI WILL PROVIDE A REMEDY FOR THIS TYPE OF ISSUE SINCE IT WAS BASICALLY ITS PRODUCTION FAULT. I WOULD HAVE BEEN IN A MUCH WORSE SITUATION, HAD I BEEN DRIVING ON THE HIGHWAY OR HIGH SPEED. ALSO, I AM NOT THE ONE WITH THAT HYUNDAI HAD LEFT A BAD TASTE IN THE MOUTH WITH ITS ENGINE FAILURE.

MY VELOSTER TURBO CONSUMES BETWEEN 3-4 QUARTS OF OIL BETWEEN OIL CHANGE. I HAVE THE 100,000 MILE WARRANTY ON THE POWER TRAIN BUT THEY WILL NOT LOOK AT THE ENGINE UNTIL WE PREFORM A OIL CONSUMPTION TEST WHICH REQUIRES ME TO BRING THE CAR TO THE DEALERSHIP EVERY 1000 MILES IN ORDER FOR THEM TO LOOK AT THE ENGINE. I'VE BROUGHT IT TO TWO DIFFERENT DEALERSHIPS AND KEEP GETTING DIFFERENT EXCUSES AS TO WHY THIS PROBLEM EXIST. THE SHOP MANAGER EXPLAINED THE ISSUE THIS LAST TIME, SO THEY KNOW WHAT THE PROBLEM IS, THEY JUST WILL NOT FIX IT OR LOOK AT IT, UNTIL WE PERFORM THIS "TEST". IF WE CONTINUE AT THIS PACE MY CAR WILL BE OVER 100,000 MILES AND THE WARRANTY WILL BE VOIDED. I HAVE PERFORMED ALL OF MY OIL CHANGES ON TIME. HYUNDAI WILL NOT HONOR THEIR WARRANTY ON THE POWER TRAIN.