2013 Hyundai Veloster

MY WIFE HAS A 2013 HYUNDAI VELOSTER TURBO AND THE HVAC SYSTEM HAS STOPPED FUNCTIONING. AFTER INVESTIGATING THE MATTER I DISCOVERED A MANUFACTURER DEFECT WITH THE VEHICLE. THE POWER WIRE LEADING TO THE CLIMATE CONTROL MODULE OVERHEATED AND MELTED THE PLASTIC CONNECTOR AND DESTROYED THE CLIMATE CONTROL MODULE. THIS COULD HAVE STARTED A FIRE. I CONTACTED HYUNDAI CONSUMER AFFAIRS AND HYUNDAI CUSTOMER CARE IMMEDIATELY TO NOTIFY THEM OF THE ISSUE AND SO THAT THEY WOULD COVER THE REPAIR COSTS FULLY. I ALSO INFORMED THEM OF TWO OTHER ISSUES, ONE, THE STEERING WHEEL CONTROLS ARE MALFUNCTIONING AND TWO, ONE OF THE LED LIGHTS IN THE PASSENGER TAIL LIGHT IS OUT. I RECEIVED A CASE NUMBER FROM THEM, #15272744. I MADE AN APPOINTMENT AT LANCASTER HYUNDAI LOCATED ON MAIN STREET IN EAST PETERSBURG PA AND DROPPED THE CAR OFF. I ALSO INFORMED THEM OF ALL THE ISSUES AND MY FINDINGS (THIS WAS YESTERDAY 1/18/19). THIS MORNING (1/19/19) I RECEIVED A CALL BACK FROM SERVICE ADVISOR DAVID COREY WHO LEFT ME A VOICEMAIL STATING THAT HYUNDAI HAS DECLINED TO COVER THE REPAIRS AND TELLING ME TO COME PICK UP THE CAR. SINCE THEN I HAVE CONTACTED HYUNDAI CONSUMER AFFAIRS AND HYUNDAI CUSTOMER CARE TO NO AVAIL. THIS ISSUE WITH THE CLIMATE CONTROL MODULE IS WELL DOCUMENTED ONLINE AND THERE HAS EVEN BEEN A RECALL FOR IT ISSUED BY HYUNDAI BUT FOR SOME REASON MY WIFE'S VEHICLE IS NOT INCLUDED IN THE RECALL. I HAVE UPLOADED PHOTOS OF THE DAMAGED CONNECTOR AND WIRING HARNESS AS WELL AS A PHOTO FROM ANOTHER HYUNDAI VELOSTER OWNER WHICH SHOWS THE RECALL FOR THE CLIMATE CONTROL MODULE. I AM THANKFUL TO GOD THAT THE VEHICLE DID NOT CATCH FIRE SINCE MY WIFE AND TWO YEAR OLD SON TRAVEL IN IT EVERY DAY. I JUST WANT HYUNDAI TO DO THE RIGHT THING AND COVER THE COSTS TO REPAIR THIS FACTORY DEFECT.

STEREO SPEAKER SYSTEM KEEPS COMING LOOSE FROM, HARNESS, REPAIRED, BROKEN AGAIN. WAS TOLD BY DEALER RECALL ISSUE. BOTH HEADLIGHTS AND FACTORY INSTALLED FOG LIGHTS HAVE REPEATEDLY GONE OUT, COSTING SEVERAL HUNDRED DOLLARS TO REPAIR. PAINT IS CHIPPING OFF VEHICLE IN SEVERAL PLACES, HAS BEEN SINCE APPROX 6 MONTHS AFTER BUYING CAR AND TOLD BY DEALER THERE IS NOTHING WRONG WITH PAINT, ALTHOUGH CHIPPING IN STRAIGHT LINE

THE 2013 HYUNDAI VELOSTER TURBO HAS A TORSION BEAM REAR SUSPENSION THAT WHEN COMBINED WITH THE FACTORY 18" WHEELS AND STOCK KUMHO SOLUS TIRES GIVES THE CAR VERY UNPREDICTABLE AND DANGEROUS HANDLING CHARACTERISTICS OVER BUMPS WHERE THE REAR OF THE CAR FEELS LIKE IT IS "STEPPING OUT." AFTER TALKING TO 5 HYUNDAI DEALERSHIPS AND HAVING THEM PERFORM VARIOUS ALIGNMENT ATTEMPTS AND TECHNICAL SERVICE BULLETINS FOR ROAD FORCE BALANCING TO IMPROVE THE PROBLEM, IT WAS STILL NOT CORRECTED AND NEARLY RESULTED IN NUMEROUS CRASHES IN THE 1ST YEAR OFF OWNERSHIP. AFTER SO MANY ATTEMPTS TO FIX THE ISSUE AND NOT HAVING IT RESOLVED AND SEEING NUMEROUS OTHER REPORTS OF IT ON FORUMS AND OTHER REVIEW SITES, I AM CONVINCED THAT THERE IS A CONCERTED EFFORT TO HIDE THE PROBLEM AND HAVE MADE THE DIFFICULT DECISION TO FILE THIS COMPLAINT. EVEN THE HYUNDAI SERVICE MANAGER WHO MOST RECENTLY DROVE MY CAR SAID "I FELT IT AND I DON'T KNOW WHAT TO DO ABOUT IT." THIS WAS AFTER THE FACTORY TECHNICIAN AT THE SAME DEALERSHIP FELT THE ISSUE AND SAID "IT IS A VERY LIGHT CAR SO IT WILL JUST DO THAT" AND WHEN I REPLIED THAT A SAME YEAR VOLKSWAGEN JETTA WITH THE SAME REAR SUSPENSION DESIGN DID NOTHING OF THE SORT AND EVEN ANOTHER MODEL IN THE HYUNDAI LINE (ELANTRA) DID NOT HAVE THE SAME ISSUE, HE DIDN'T REPLY. MOST DANGEROUS OF ALL IS IF A REAR TIRE BECOMES DEFLATED AT ALL ON A SNOWY OR ICY SURFACE. IN MY SITUATION AN LEFT REAR TIRE WENT DOWN A FEW POUNDS AND THE CAR SWERVED MUCH MORE WILDLY THAN MOST OTHER CARS WOULD A LITTLE LOW ON AIR. I WENT A YEAR WITHOUT LETTING ANYONE ELSE DRIVE THE CAR OUT OF SAFETY CONCERNS UNTIL I FINALLY PUT WINTER TIRES ON IT IN 2014 IN A 17" SIZE AND FELT AN IMMEDIATE RESOLUTION TO THE ISSUE (SO FAR) WITH BOTH IMPROVED GRIP AND OVER THE ROAD/ BUMP RESPONSE. THE FACTORY LOW BEAMS ARE DANGEROUSLY DIM ALSO, AGAIN NUMEROUS COMPLAINTS AT NUMEROUS HYUNDAI DEALER(S) IGNORED. *TR

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER TURBO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE LOW BEAM HEADLIGHTS ONLY ILLUMINATED APPROXIMATELY 65-70 FEET AND THE CONTACT WAS UNABLE TO HAVE A CLEAR VIEW OF THE ROADWAY. IN ADDITION, THE CONTACT MENTIONED THAT THERE WAS A SOLID BLACK HORIZON THAT CAME FROM THE HEADLIGHTS. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN DIAGNOSED THAT THERE WERE NO FAILURES WITH THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 4,000. UPDATED 2/13/13 THE CONSUMER STATED THE COST TO CORRECT THE PROBLEM WAS $900 UPDATED 02/14/13

HEADLIGHTS ON LOW BEAM THE LIGHTS ONLY REACH OUT 65-75 FEET AND THEN THERE IS A SOLID DARK HORIZON LINE WITH NO LIGHT WHAT SO EVER ABOVE THIS LINE. AT HIGHWAY SPEED OF 65 MPH THIS LIGHTING DOSE NOT GIVE THE DRIVER ENOUGH TIME TO AVOID A PROBLEM. CONTACTED HYUNDAI AND THEY ARE NOT WILLING TO ADMIT TO THE PROBLEM OR DO ANYTHING ABOUT IT. AFTER RESEARCH THE SOLUTION IS TO ADD H I D LIGHTING TO THE CAR HYUNDAI SAY THAT IF IT IS INSTALLED THEY WILL NOT HORNER ANY FIX ANY REPAIR CLAIMS ON THE CAR. I DRIVE 100 MILES A DAY IN THE DARK AND THIS IS OUT AND OUT DANGEROUS. SOME THING NEEDS TO BE DONE ABOUT THIS A S A P. *TR