2013 Hyundai Veloster

Hyundai denied my claim for reimbursement for an engine issue. They stated that the VIN is not included in the recall. However, my mechanic is the one who bought the issue to my attention. He believes this recall should also apply to this vehicle. He said he is willing to discuss the repair with any interested parties. My mechanic is Auto Accents located in Lakewood NJ. His name is Nick and he can be reached at 732-905-5088. I only ask that review the attached receipt, speak with my mechanic, and consider adding this VIN to the recall.

On five separate occasions the vehicle engine has shut off completely while driving in traffic. Fortunately my wife was able to coast to the side of the road, but in all instances a serious road hazard and danger to safety for both us as well as the public was created. We are now no longer driving the vehicle out of fear of our safety. We have contacted the Hyundai dealership where all the prior 4+ years of service has been done, as well as Hyundai USA. Both have said they will not investigate. After the first two occurrences, I was told the original engine needed to be replaced due to metal shavings in the internal components. This is the exact same reason for the recent global recall, however Hyundai said our model was not covered under the warranty even though it was the same issue. We had the Hyundai Dealership replace the engine and within one month it happened again. This time they said the catalytic converter/exhaust manifold had failed again (this was the third catalytic converter). Since then, the engine has shut off two more times while driving. A local certified mechanic has inspected it and said he has seen several similar problems with other Hyundai vehicles. Hyundai USA refuses to address the issue.

WHILE DRIVING AT 65+ MPH ON A MAJOR HIGHWAY, CAR SUDDENLY LOST ALL POWER. I PULLED OVER AND ALL LIGHTS ON CLUSTER POPPED ON AT THE SAME TIME (CHECK ENGINE, LOW OIL, LOW TIRE PRESSURE, LOW BATTERY, ETC), AND THEN LIGHTS TURNED OFF. THERE WERE NO ERROR CODES WHEN READ WITH A OBD SCANNER. CAR STILL RAN, BUT WOULD NOT MOVE, ALL POWER WAS LOST. AFTER HAVING IT TOWED, IT WAS FOUND THAT THE CATALYTIC CONVERTER HAD CLOGGED, AND FOR SOME REASON DID NOT THROW AN ERROR CODE. THIS HAPPENED ON A BUSY HIGHWAY WITH NO WARNING, AND COULD HAVE BEEN VERY DANGEROUS IF I HADN'T BEEN ABLE TO PULL OVER.

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. THE CONTACT STATED WHILE DRIVING 65 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT THERE WAS A LOUD NOISE COMING FROM THE ENGINE COMPARTMENT AS THE VEHICLE STALLED. THE VEHICLE HAD BEEN SERVICED UNDER NHTSA CAMPAIGN NUMBER: 19V204000 (ELECTRICAL SYSTEM, ENGINE) PRIOR TO THE FAILURE. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER HYUNDAI ALBUQUERQUE (9820 COORS BLVD NW, ALBUQUERQUE, NM 87114) WHERE IT WAS DIAGNOSED WITH THE ENGINE NEEDING TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 97,379.

HELLO, I BELIEVE THERE IS AN UNDERLYING ISSUE WITH THE VELOSTER 2013 THAT HYUNDAI HAS NOT ADDRESSED PROPERLY WITH THEIR SERVICE CAMPAIGN. I HAD RECEIVED THE SERVICE AROUND 06/01/19 (I AM NOT SURE EXACTLY WHEN) AND A YEAR LATER HAVE HAD THE SAME EXACT PROBLEMS THIS SERVICE WAS SUPPOSED TO ADDRESS. I HAVE HAD ENGINE STALLS IN THE MIDDLE OF THE STREET NEAR USC ON A BUSY INTERSECTION AND HAD TO MOVE THE CAR BY FOOT IN FEAR OF GETTING HIT BY ANOTHER CAR. I'VE ALSO HAD ENGINE POWER ISSUES THAT SEEM TO HAVE PERSISTED. WHEN THIS HAPPENED I TOOK IT INTO A MECHANIC TO ADDRESS THE ISSUE, THEIR DIAGNOSIS WAS A BAD COIL PACK FOR WHICH THEY DID A TUNE UP (SPARK PLUGS, COIL PACKS, OIL FILTER). SHORTLY AFTER THE TUNE-UP I HAD PROBLEMS OF THE SAME MISFIRING ISSUE WHERE THERE WOULD BE NO POWER TO THE ENGINE AND A SLIGHT KNOCKING NOISE. I THEN TOOK MY CAR TO HUNDAI KEYES MISSION HILLS TO DIAGNOSE THE PROBLEM THIS TIME AND THEY SAID THE SAME THING, BAD COIL PACK. THERE HAVE BEEN KNOWN ENGINE FAILURES DUE TO THE ECU, AND HAVE READ MANY ANECDOTAL EVIDENCE THAT THERE IS AN ISSUE WITH THE ECU. I ALSO BELIEVE THIS ISSUE HAS CAUSED MY CATALYTIC CONVERTER TO FAIL PREMATURELY AS THE MISFIRES WOULD SEND UNBURNED FUEL INTO THE CATALYTIC CONVERTER. I INITIALLY GOT IN CONTACT WITH A SERVICE MANAGER AT HYUNDAI CONSUMER AFFAIRS ON FEB 15TH AND HE HAS FINALLY CALLED ME TODAY 03/15/19 AFTER WEEKS OF TRYING TO GET UPDATES. THE SUPERVISOR HAS DEEMED THAT THIS WAS OUT OF WARRANTY AND THAT I WOULD HAVE TO PAY FOR IT EVEN AFTER EXPRESSING MY CONCERNS THAT THERE MIGHT BE AN UNDERLYING ISSUE THAT HAS NOT BEEN RESOLVED BY THE SERVICE CAMPAIGN. THIS IS A DANGEROUS PROBLEM FOR OTHER VELOSTER OWNERS. AND I FEAR THAT MY ENGINE WILL FAIL IN THE FUTURE. HERE IS THE SERVICE CAMPAIGN. REPORT RECEIPT DATE: MAR 14, 2019 NHTSA CAMPAIGN: 19V204000

THE ENGINE RODS ARE KNOCKING, EVEN THOUGH I'VE KEPT OIL IN THE CAR. AND HAD REGULAR OIL CHANGES. THE ENGINE OIL ALWAYS HAS TO BE FILLED AFTER A COUPLE WEEKS EVENTHOUGH THERE IS NO OIL LEAKS. NOW THE MOTOR HAS TO BE REPLACED. THERE ARE MULTIPLE RECALLS ON THE SAME THING FOR THIS CAR JUST NOT ON MINE SPECIFICALLY. NOTICED IT TODAY WHEN I TURNED THE CAR ON AND HEARD THE KNOCKING NOISE. THIS CAR COMPANY HAS A HISTORY OF THIS SAME ISSUE ON MULTIPLE CARS