2013 Hyundai Veloster

I PURCHASED THE CAR ON MARCH 29, 2019 WITH 74,999 MILES ON IT. I DROVE IT FOR APPROXIMATELY 4,100 MILES AND HAD IT SERVICED WITH SYNTHETIC OIL AT THE DEALERSHIP I PURCHASED THE VEHICLE. MY NEXT SERVICE DATE WAS SET FOR 85,500 MILES. APPROACHING MY NEXT SERVICE DATE, I HEARD A KNOCKING SOUND COMING FROM MY ENGINE AND EXPERIENCED A SUDDEN LOSS OF POWER WHILE DRIVING. I WAS DRIVING ON A STRAIGHT ON A SUBURBAN ROAD, AND HAD TO PULL OFF IMMEDIATELY. IF I HAD BEEN GOING FASTER, OR HAD NOT HAD A SPOT TO PULL OVER IT WOULD HAVE BEEN A WORSE SITUATION. THE CAR HAD 85,570 MILES ON IT AT THE TIME OF THE INCIDENT. I THEN TOOK IT DIRECTLY TO THE CLOSEST CERTIFIED HYUNDAI DEALER WHERE I FOUND RECALL 182 WAS OPEN ON MY VEHICLE. THIS RECALL DESCRIBES POTENTIAL PRE-IGNITION THAT CAN LEAD TO EXCESSIVE CYLINDER PRESSURE IN THESE ENGINES. WHEN THE SERVICE DEPARTMENT DIAGNOSED MY VEHICLE, THEY SAID THERE WAS SEVER LOWER ENGINE BEARING DAMAGE LEADING TO ENGINE FAILURE AND THAT IT NEEDED TO BE REPLACED. SINCE THERE WAS AN OPEN RECALL ON MY ENGINE, I ASSUMED THIS WOULD BE DONE BY THE MANUFACTURER, BUT THEY CLAIMED THAT THE DAMAGE WAS NOT DUE TO THE RECALL. EVERY DOCUMENT I SAW DESCRIBING SAFETY RECALL 182 DESCRIBES IT CAUSING PRE-IGNITION AND EXCESSIVE CYLINDER PRESSURE. FROM WHAT I KNOW ABOUT ENGINES AND HAVE RESEARCHED FROM OTHERS, EXCESSIVE CYLINDER PRESSURE CAUSES SHOCK WAVES THAT ARE SEEN TO US AS ENGINE KNOCKING. ENGINE KNOCKING IF LEFT UNCHECKED, CAN CAUSE SEVERE ENGINE DAMAGE. I DON'T SEE HOW HYUNDAI CAN MAKE A CLAIM THAT RECALL 182 IS NOT THE DIRECT CAUSE OF MY ENGINE FAILURE. THEY ACKNOWLEDGE THE POTENTIAL FOR DAMAGE IN THEIR STATEMENT. THEY ARE NOT DOING ENOUGH TO AMMEND THIS RECALL.

MY SON WAS DRIVING HIS CAR WHEN IT LOST ALL POWER AND ENGINE BRAKED. WE HAD IT TOWED TO HYUNDAI WHERE THEY TOLD US IT WAS THE CATALYTIC CONVERTER. A WEEK LATER THE CAR DID IT AGAIN, THIS TIME ON A BUSY ROAD AND MY SON WAS LUCKY TO HAVE BEEN ABLE TO PULL OVER AND NOT GET HIT. THIS TIME HYUNDAI SAID IT NEEDED A NEW ENGINE. HYUNDAI COVERED THE ENGINE BUT MADE ME PAY ALL THE LABOR. NOT HAPPY, BUT IF IT MAKES THE CAR SAFE AGAIN THEN I DID IT. IT TOOK 6 WEEKS TO GET THE NEW ENGINE. GOT THE CAR BACK, GREAT. 2 MI THIS GO BY AND THE CAR DID IT AGAIN. THIS TIME THE CAR STARTED BACK UP. WE DROVE THE CAR TO HYUNDAI AND THEY SAID THERE IS NO PROBLEM AND NO FIX. COULD NOT LET MY CHILD DRIVE THE CAR ANY LONGER (IF THIS HAPPENED ON A FREEWAY GOING 60 MPH HE WOULD BE KILLED). WE GOT RID OF THE CAR THE NEXT DAY. WOULD LOVE THIS TO BE AN OBVIOUS RECALL (LIKE THEIR OTHER ENGINES AND THE TURBO ENGINE IN THIS EXACT CAR). I WOULD LIKE MY $$ BACK!!

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. WHILE DRIVING 70 MPH, A LOUD POPPING NOISE WAS HEARD. THE CONTACT NOTICED THAT A PISTOL FAILED AND WENT THROUGH THE ENGINE. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO COASTAL HYUNDAI (915 W NEW HAVEN AVE, MELBOURNE, FL 32901) WHERE IT WAS DIAGNOSED THAT A NEW ENGINE WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 16332370. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.

TL* THE CONTACT OWNED A 2013 HYUNDAI VELOSTER. WHILE THE CONTACT'S DAUGHTER WAS DRIVING APPROXIMATELY 60 MPH, THICK BLACK SMOKE EMERGED FROM THE ENGINE COMPARTMENT. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND EXITED THE VEHICLE BEFORE IT BECAME ENGULFED IN FLAMES. THE POLICE WAS PRESENT, BUT NOT THE FIRE DEPARTMENT. THERE WERE NO INJURIES. THE INSURANCE COMPANY DEEMED THE VEHICLE DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SENT A THIRD PARTY TO CONDUCT AN INVESTIGATION. THE RESULTS WERE NOT DISCLOSED TO THE CONTACT. THE DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THERE WERE NO RECALLS FOR HER VEHICLE; HOWEVER, THE TURBO MODEL WAS UNDER RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

I HAVE HAD A CHECK ENGINE LIGHT COME OFF AND ON INTERMITTENTLY AND MY MECHANIC HAS BEEN UNABLE TO DETERMINE THE PROBLEM. NOW I HAVE TAKEN IT IN FOR AN OIL CHANGE AND THE CAR WILL NOT RESTART. CHECK ENGINE LIGHT IS ON AND FLASHING SEVERAL CODES. APPEARS TO BE SOME TYPE OF DAMAGE TO THE ENGINE . THERE IS A RECALL ON CERTAIN MODELS EQUIPPED WITH 1.6 TURBO ENGINE. RECALL NUMBER 182. I HAVE NEVER RECEIVED ANY NOTIFICATION OF THIS RECALL.

TL* THE CONTACT OWNED A 2013 HYUNDAI VELOSTER. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SUDDENLY DECELERATED AND WOULD NOT PROPERLY ACCELERATE. AFTER STOPPING AND EXITING THE VEHICLE, FLAMES AND SMOKE WERE PRESENT UNDER THE HOOD COMING FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES. THERE WERE NO POLICE OR FIRE REPORTS FILED. THE VEHICLE WAS DESTROYED AND TOWED FROM THE SCENE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE CONTACT RESEARCHED THE FAILURE AND FOUND THAT IT WAS COMMON AMONG OTHER VELOSTERS OF THE SAME YEAR. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.

WHILE GOING AT SLOW ROAD SPEEDS,ON A CITY STREET, IT THREW A ROD WITH NO WARNING. THERE IS ONLY 54,000 MILES ON THE CAR, WE HADN'T EVEN HAD A CHANCE TO TAKE IT IN FOR THE RECALL SOFTWARE CORRECTION, SINCE THEY JUST RECENTLY NOTIFIED US OF THAT. WE HAD NO WARNING SIGNS, AND THE OIL HAS BEEN CHANGED REGULARLY, THE LAST TIME BEING JUST A FEW WEEKS, BEFORE THIS INCIDENT. GIVEN THE NUMBER OF COMPLAINTS I HAVE FOUND, SOME INVOLVING VEHICLES WITH AS LOW AS 4,000 MILES ON THEM, AND THE LACK OF SUPPORT FROM HYUNDAI, I DO NOT THINK THEY ARE FULLY LOOKING INTO THE DANGERS OF THIS ISSUE, AND THAT THEY ARE NOT TAKING IT SERIOUSLY. IF WE HAD BEEN GOING FASTER, WHEN IT HAPPENED, IT WOULD HAVE CAUSED A VERY SERIOUS ACCIDENT, SINCE THE CAR JUST SHUT DOWN WITH NO WARNING, AND ALL WE HEARD WAS SOME SUDDEN NOISE. THE CAR IS CURRENTLY WITH HYUNDAI OF RENTON/CARPROS. SO FAR, THEY HAVE REFUSED TO ACCEPT THESE OCCURRENCES AS BEING RELATED TO THE RECALL ISSUE FROM HIGH PRESSURE WEAKENING THE RODS, AND HAVE REFUSED TO HELP PEOPLE WITH WARRANTY REPLACEMENTS. WE CAN PROVIDE MORE INFORMATION, AND OIL CHANGE DOCUMENTATION, AND ETC., UPON REQUEST.

DURING A NORMAL DRIVE FROM WORK, THE CAR HESITATED TO ACCELERATE FROM SITTING AT THE RED STREET LIGHT AND WHITE SMOKE BEGAN TO COME OUT OF THE EXHAUST PIPE. THERE WAS NO SIGN OF CAR TROUBLE,NO ENGINE LIGHT INDICATOR NOR ANY KIND OF ACKNOWLEDGMENT THAT THERE WAS A PROBLEM WITH THE CAR. I IMMEDIATELY COAST TO THE NEAREST PARKING LOT WHICH WAS A HOLIDAY EXPRESS HOTEL. I THEN CALLED USAA AND REQUESTED TOW SERVICE TO HAVE TOWED TO SOUTH TOWNE HYUNDAI OF RIVERDALE, GA. ON MONDAY AUGUST 12, 2019. I EXPLAINED TO THE SERVICE REPRESENTATIVE OF MY ISSUE. HE CALLED TUESDAY MORNING AND ASKED AGAIN WHAT EXACTLY WAS THE ISSUE IN WHICH I EXPLAINED AGAIN. HE NEVER HEARD FROM THE SERVICE REPRESENTATIVE AGAIN. I CALLED TUESDAY LATER THAT EVENING, LEFT A MESSAGE AND NO CALL BACK. ON WEDNESDAY, I CALLED LEFT A MESSAGE WITH THE SERVICE MANAGER TO GIVE ME A CALL AND NO ONE CALLED. I WENT UP TO SOUTH TOWNE DEALERSHIP IN WHICH I WAITED AND UNTIL I ASKED A LADY WHO SAT IN AN OFFICE NEXT TO THE PARTS DEPARTMENT FOR HELP. SHE WENT TO THE AUTOMOTIVE GARAGE CAME BACK AND SAID THEY TOOK THE OIL PAN OFF SAW SHAVINGS AND NOTED IT WAS A BAD ENGINE AND THE COST WAS $2500.00 FOR THE ENGINE PLUS LABOR WHICH WOULD BE AROUND $5000 TO $6000 DOLLARS. I WAS SHOCKED BECAUSE I JUST PURCHASED THE VEHICLE LESS THAN A MONTH AGO AND HAD NOT DRIVING THE CAR 1000 MILES. I ASK IF ADDITIONAL TEST WERE PERFORMED SHE SAID NO BECAUSE THE TOOK THE OIL PAN OFF FIRST. THERE WERE NO DIAGNOSTIC READING, NO OIL CHECK, NO THROTTLE CABLE CHECK PERFORMED. I AM LOST BECAUSE NUMEROUS CARS ARE HAVING THE SAME ENGINE ISSUE AND THERE WAS A RECALL FOR 2013 HYUNDAI VELOSTER TURBO ENGINE EARLY THIS YEAR HOWEVER NOT FOR THE NON-TURBO WHICH IS EXTREMELY UNFAIR BECAUSE OF THE SHAVINGS FROM THE PISTONS WHICH IS NOT AN OIL CHANGE ISSUE NOR IS IT AN OWNER MAINTENANCE ISSUE AND THERE WERE NO WARNINGS OR SIGN OF TROUBLE.

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO WEBB HYUNDAI MERRILLVILLE (1000 81ST AVE, MERRILLVILLE, IN 46410, (219) 736-2277) WHERE IT WAS DIAGNOSED THAT THE TURBO WAS DAMAGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 109,111.