IllustrationWHEN STOPPED, CAR STALLS OCCASIONALLY.. STARTS RIGHT UP AGAIN, BUT THEN AS I WAS DRIVING CAR ENGINE WOULD OCCASIONALLY FEEL AS IF IT'S GOING TO STALL & THEN SURGE UP TO POWER. *TR
2012 Hyundai Veloster
Owner reports · Recalls · Investigations
More warning signs than most Veloster years
Owner complaints for the 2012 Hyundai Veloster are substantially higher than the model-year median of 85.
About this comparison →How this year compares
Owner complaints by model year
Compare all Veloster years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
760–25K
3125–50K
3650–75K
4675–100K
32100–150K
9150K+
230 reports with mileage · 66 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Engine. Review the 61 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Visibility. Review the 55 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Steering. Review the 42 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
15 crash reports8 fire reports25 injury reports
What owners actually said
296 reportsI CONTACTED HYUNDAI MOTOR OF AMERICA TO TRY TO COME TO A RESOLUTION WITH AN ONGOING ISSUE WITH VELOSTER VEHICLES. BACK IN 2015, I HAD TO HAVE MY HVAC FAN SPEED CONTROLLER REPLACED DUE TO IT INTERMITTENTLY WORKING. THE CONTROLLER WAS REPLACED IN MARCH OF 2015 UNDER MANUFACTURER WARRANTY. NOW IN DECEMBER OF 2016, THE FAN SPEED CON…
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I CONTACTED HYUNDAI MOTOR OF AMERICA TO TRY TO COME TO A RESOLUTION WITH AN ONGOING ISSUE WITH VELOSTER VEHICLES. BACK IN 2015, I HAD TO HAVE MY HVAC FAN SPEED CONTROLLER REPLACED DUE TO IT INTERMITTENTLY WORKING. THE CONTROLLER WAS REPLACED IN MARCH OF 2015 UNDER MANUFACTURER WARRANTY. NOW IN DECEMBER OF 2016, THE FAN SPEED CONTROL STARTED TO SHOW THE SAME SYMPTOMS AS BEFORE. THEN ONE EVENING IT STOPPED WOKING ALL TOGETHER. NOW, I AM OUT OF WARRANTY BY MILEAGE, CURRENT VEHICLE MILEAGE IS 91000. I ENDED UP TAKING APART THE DASH TO INSPECT THE FAILED PART AND FOUND IT TO BE MELTED/BURNT. ONCE I FOUND THIS, A COUPLE DAYS PRIOR TO TOTAL FAILURE, I SMELLED AND DISTINCT PLASTIC BURNING SMELL AND I PUT IT OFF AS A VEHICLE THAT WAS IN MY CLOSE VICINITY. BUT UPON INSPECTION, I FOUND THAT IT HAD IN FACT BEEN MY VEHICLE THAT SMELLED OF BURNING PLASTIC. THIS CONDITION IS EXHIBITED WHILE VEHICLE IS STATIONARY OR IN MOTION. I WENT LOOKING AROUND THE COUNTLESS VELOSTER FORUMS AND FOUND THAT THIS IS A COMMON ISSUE WITH THESE VEHICLES. THE BLOWER MOTOR FAN SPEED CONTROL SWITCH IS NOT MADE IN A FASHION TO HANDLE THE HIGHER CURRENT OF HIGH SPEED FAN POSITION (HVAC). THE SWITCH HAS CAUSED THE PLUG BEHIND IT TO MELT AS WELL. I COMPLETELY DISASSEMBLED THE SWITCH AND FOUND MULTIPLE MELTING POINTS/BURN MARKS. THE FUSES IN THE VEHICLE FOR THE BLOWER MOTOR ARE GOOD. THE BLOWER MOTOR ITSELF IS NOT PULLING "EXCESSIVE CURRENT". I HAVE GONE THROUGH AND TROUBLE SHOT THE ISSUE LIKE ANY GOOD TECHNICIAN WOULD. THIS IS WHEN I CONTACTED HYUNDAI ABOUT THE ISSUE. I RECENTLY HEARD BACK FROM THEM THAT THEY ARE NOT WILLING TO CALL ME, LOOK AT FAILED PARTS, OR OFFER ANY ASSISTANCE FOR THE REPAIR OF A FLAWED IN DESIGN AND MANUFACTURER PART. THIS CAN END UP BEING A FIRE HAZARD IF SOMEONE DOES WHAT I ORIGINALLY DID AND JUST SET THE FAN TO WORK ON HIGH SPEED ONLY AND CONTINUE TO DRIVE THE VEHICLE.
VEHICLE WAS TRAVELING ON HIGHWAY WHEN LOSS OF POWER TO THE PEDAL OCCURRED AND DRIVE SYMBOLS BEGAN FLASHING WITH LOSS OF POWER IN ACCELERATION AND SLIPPING GEARS COMPLETELY SKIPPING 2,3, AND 6 GEAR. STOPPED VEHICLE AND REALIZED THERE WAS ALSO NO REVERSE. HAD VEHICLE TOLD TO DEALER AND WAS TOLD IT WAS A COMPUTER GLITCH. ISSUE RES…
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VEHICLE WAS TRAVELING ON HIGHWAY WHEN LOSS OF POWER TO THE PEDAL OCCURRED AND DRIVE SYMBOLS BEGAN FLASHING WITH LOSS OF POWER IN ACCELERATION AND SLIPPING GEARS COMPLETELY SKIPPING 2,3, AND 6 GEAR. STOPPED VEHICLE AND REALIZED THERE WAS ALSO NO REVERSE. HAD VEHICLE TOLD TO DEALER AND WAS TOLD IT WAS A COMPUTER GLITCH. ISSUE RESOLVED ITSELF. STARTED DRIVING ON HIGHWAY AGAIN AND ISSUE RETURNED. TOOK TO DIFFERENT DEALERSHIP AND WAS TOLD IT WAS A TRANSMISSION SENSOR SWITCH WHICH WAS NOT COVERED BY WARRANTY AND COST AT LEAST 800$ TO REPAIR. BUT. THERE ARE SEVERAL SITES THAT OCCUR WITH THIS ISSUE ON MULTIPLE VEHICLES. *TR
DRIVING, THE CAR WAS IN MOTION, STRAIGHT NORTHBOUND INTERSTATE 55 AT 70 MPH AND SUDDENLY I HEARD AN AGGRESSIVE LOUD EXPLOSION, SIMILAR TO THAT OF A SHOTGUN, GLASS WAS CRUMBLING ALL OVER ME AND THE INTERIOR OF THE VEHICLE. THE PANORAMIC SUNROOF PANEL EXPLODED INTO BITS AND PIECES AND A PORTION OF THE SUNROOF TRACKING/FRAME DANGLE…
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DRIVING, THE CAR WAS IN MOTION, STRAIGHT NORTHBOUND INTERSTATE 55 AT 70 MPH AND SUDDENLY I HEARD AN AGGRESSIVE LOUD EXPLOSION, SIMILAR TO THAT OF A SHOTGUN, GLASS WAS CRUMBLING ALL OVER ME AND THE INTERIOR OF THE VEHICLE. THE PANORAMIC SUNROOF PANEL EXPLODED INTO BITS AND PIECES AND A PORTION OF THE SUNROOF TRACKING/FRAME DANGLED ON THE DRIVER SIDE SCRATCHING THE NARROW PIECE OF FRAME. NO APPARENT REASONING OR CAUSE FOR THE EXPLOSION. NO VEHICLES ON ALL SIDES OF ME , NO ROCKS OR ANY OTHER OBJECTS FOUND THAT COULD HAVE CAUSED THE BREAKAGE. I WAS TOLD BY THE HYUNDAI DEALERSHIP MY VIN NUMBER WAS NOT LISTED AS A MEMBER OF THE RECALL GROUP OF 2012 VELOSTER'S THAT HAD SAME COMPLAINTS MADE OF EXPLODING SUNROOFS. I CONSIDERED MYSELF BLESSED TO HAVE NOT BEEN CAUSED BODILY INJURIES BY THE EXPLOSION AND BLESSED THAT MY INSURANCE ALLOWED REPAIR EXPENSES TO BE COVERED UNDER COMPREHENSIVE INSURANCE. ONCE IT IS REPAIRED I WILL DIVERT MY FOCUS ON TRADING THE VEHICLE IN FOR A MORE RELIABLE AND SAFE VEHICLE WITH NO SUNROOF FEATURE TO CAUSE FUTURE COSTLY CHALLENGES FOR ME TO HAVE TO SUBMIT A CLAIM WITH MY INSURANCE.
TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. WITHOUT WARNING, THE GEARS FAILED TO SHIFT INTO DRIVE AND REVERSE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS UNABLE TO BE DRIVEN. THE CONTACT WAS TO CHECK WITH THE MANUFACTURER TO DETERMINE IF A DEALER MAY BE ABLE TO INSPECT AND DIAGNOSE THE FAILURE. THE VIN AND FAILUR…
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TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. WITHOUT WARNING, THE GEARS FAILED TO SHIFT INTO DRIVE AND REVERSE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS UNABLE TO BE DRIVEN. THE CONTACT WAS TO CHECK WITH THE MANUFACTURER TO DETERMINE IF A DEALER MAY BE ABLE TO INSPECT AND DIAGNOSE THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
THE 2012 HYUNDAI VELOSTER EMITS A STRONG ODOR OF GAS IN THE CABIN WHEN DRIVEN IN TEMPERATURES OVER 100 DEGREES. I HAVE RESEARCHED THIS ON THE INTERNET AND HAVE NOTICED SEVERAL COMPLAINTS- ALL STATING THAT HYUNDAI STATES THIS IS NORMAL. I HAVE ALSO WENT TO TO THE DEALERSHIP AND BEEN TOLD THAT THIS SMELL IS WITHIN NORMAL LIMITS. T…
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THE 2012 HYUNDAI VELOSTER EMITS A STRONG ODOR OF GAS IN THE CABIN WHEN DRIVEN IN TEMPERATURES OVER 100 DEGREES. I HAVE RESEARCHED THIS ON THE INTERNET AND HAVE NOTICED SEVERAL COMPLAINTS- ALL STATING THAT HYUNDAI STATES THIS IS NORMAL. I HAVE ALSO WENT TO TO THE DEALERSHIP AND BEEN TOLD THAT THIS SMELL IS WITHIN NORMAL LIMITS. THE SMELL IS SO STRONG THAT I HAVE ACTUALLY VOMITED AND MY KIDS HAVE HAD TO LAY DOWN DUE TO NAUSEA. IT HAPPENS WHEN THE VEHICLE IS MOVING OR NOT.
VEHICLE WAS PARKED IN DRIVEWAY IN CT FOR TWO DAYS; WOULD NOT REVERSE; JUST REVVED. WAS PUSHED TO STREET. DROVE NORMALLY OVER 100 MILES TOWARD HOME IN NJ VIA INTERSTATE HIGHWAYS. DRIVE GEAR THEN STARTED TO FREE-REV WHEN STARTING FROM A STOP ON LOCAL HIGHWAY; CONTINUED TO SLIP; LIMITED SPEED ATTAINABLE; CARS SWERVING AROUND ME. …
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VEHICLE WAS PARKED IN DRIVEWAY IN CT FOR TWO DAYS; WOULD NOT REVERSE; JUST REVVED. WAS PUSHED TO STREET. DROVE NORMALLY OVER 100 MILES TOWARD HOME IN NJ VIA INTERSTATE HIGHWAYS. DRIVE GEAR THEN STARTED TO FREE-REV WHEN STARTING FROM A STOP ON LOCAL HIGHWAY; CONTINUED TO SLIP; LIMITED SPEED ATTAINABLE; CARS SWERVING AROUND ME. UNABLE TO REVERSE AT HOME; CAR HAD TO BE TOWED. DEALER HAD CAR FOR 2 1/2 DAYS. DID PHYSICAL EXAMINATION, COMPUTER TEST, AND A 45 MILE ROAD TEST. SAID CAR "WAS PERFECT." CALLED IT "AN INCONVENIENT COMPUTER GLITCH." "INCONVENIENT?" IT WAS TERRIBLY FRIGHTENING!
TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE CONTACT NOTICED THE GLASS ROOF HAD SHATTERED AND GLASS WAS SCATTERED ON THE GROUND. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO STATED THAT THE FAILURE WAS NOT A RECALL ISSUE. THE MANUFACTURER WAS…
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TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE CONTACT NOTICED THE GLASS ROOF HAD SHATTERED AND GLASS WAS SCATTERED ON THE GROUND. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO STATED THAT THE FAILURE WAS NOT A RECALL ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL, BUT THAT THE MATTER WOULD BE INVESTIGATED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 97,000.
HYUNDAI VELOSTER 2012 - TRAVELLING IN LEFT LANE OF DIVIDED 4 LANE HIGHWAY AT 65MPH, BRAKED AND SLIGHTLY VEERED TO LEFT SUDDENLY AS VEHICLE IN RIGHT LANE MOVED INTO LEFT LANE IN FRONT AT SLOWER RATE OF SPEED. WITH VERY LITTLE LEFT SHOULDER, VEHICLE WENT OFF THE ROAD INTO THE GRASSY DAMP MEDIAN. DUE TO LOSS OF TRACTION, WAS DIFFI…
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HYUNDAI VELOSTER 2012 - TRAVELLING IN LEFT LANE OF DIVIDED 4 LANE HIGHWAY AT 65MPH, BRAKED AND SLIGHTLY VEERED TO LEFT SUDDENLY AS VEHICLE IN RIGHT LANE MOVED INTO LEFT LANE IN FRONT AT SLOWER RATE OF SPEED. WITH VERY LITTLE LEFT SHOULDER, VEHICLE WENT OFF THE ROAD INTO THE GRASSY DAMP MEDIAN. DUE TO LOSS OF TRACTION, WAS DIFFICULT TO CONTROL VEHICLE, HAD CHOICE OF HITTING TREES/CREEK OR CONCRETE BRIDGE SUPPORT. VEHICLE HIT BRIDGE SUPPORT STILL TRAVELING AT 45-65MPH HEAD ON, THEN SWUNG AROUND SO LEFT SIDE OF PASSENGER VEHICLE SCRAPED ON THE BRIDGE SUPPORT FROM FRONT BUMPER TO REAR SEAT. VEHICLE SUFFERED MAJOR DAMAGE TO FRONT END, TORE OFF MIRROR, DOOR HANDLE AND BROKE ALL GLASS ON LEFT SIDE. AIRBAGS DID NOT DEPLOY ANYWHERE IN THE VEHICLE. DRIVER WAS STRUCK BY AN OBJECT IN VEHICLE CAUSING A SEVERE LACERATION ACROSS EYELID FROM NOSE, UP ACROSS EYEBROW. ABOUT 1.5" LONG, CUT TO BONE. SIDE WINDOW GLASS SHATTERED RESULTING IN SEVERAL PIECES EMBEDDING IN VARIOUS BODY PARTS AND MANY SHARP SLIVERS OF GLASS ALL OVER. HAD AIRBAGS DEPLOYED, PARTICULARLY THE STEERING WHEEL AIRBAG, WE FEEL THAT THE DRIVER MAY HAVE AVOIDED THE INJURY TO THE EYE WHICH WILL REQUIRE RECONSTRUCTIVE SURGERY TO REPAIR. WIPER WASHER STALK BROKE OFF FROM STEERING WHEEL WITH THE OUTER PORTION COMPLETELY COMING APART WITH A 2-3" PROTRUDING PLASTIC CORE WHICH WE BELIEVE CAUSED THE EYE INJURY DUE TO BLOOD ON THE ITEM. OTHER POSSIBILITY WOULD BE THE REARVIEW MIRROR. IN EITHER CASE WE FEEL THAT AIR BAG DEPLOYMENT WOULD HAVE PREVENT FACE FROM CONTACTING EITHER OF THOSE ITEMS.
THE BLOWER MOTOR ON THE AC/HEATER KEEPS FAILING SO THAT YOU CAN'T GET EITHER HOT OR COOL AIR INTO THE CAR. ONCE IT HAPPENS YOU JUST HAVE NO HEAT OR COOL CONTROL. THIS IS MISERABLE IN THE SUMMER BUT VERY DANGEROUS IN THE WINTER BECAUSE YOU CANNOT DEFROST YOUR WINDOWS SO THAT IT WILL BE SAFE TO DRIVE. EVEN IF IT'S NOT FREEZING …
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THE BLOWER MOTOR ON THE AC/HEATER KEEPS FAILING SO THAT YOU CAN'T GET EITHER HOT OR COOL AIR INTO THE CAR. ONCE IT HAPPENS YOU JUST HAVE NO HEAT OR COOL CONTROL. THIS IS MISERABLE IN THE SUMMER BUT VERY DANGEROUS IN THE WINTER BECAUSE YOU CANNOT DEFROST YOUR WINDOWS SO THAT IT WILL BE SAFE TO DRIVE. EVEN IF IT'S NOT FREEZING THE WINDOW JUST BREATHING INSIDE THE CAR WILL FOG THINGS SO YOU CANNOT SEE IF IT'S RAINING OR COLD OUTSIDE WHICH IS VERY DANGEROUS. THE BLOWER MOTOR FOR THE AC/HEATING NEEDS TO WORK. THAT PART HAS FAILED 3 TIMES ON MY VERY SAME VEHICLE. I KNOW THIS CANNOT BE HAPPENING TO JUST ME ALONE. WHEN I TOOK THE CAR IN TO HAVE THIS FIXED AGAIN YESTERDAY THE MECHANIC SAID THAT ON THE HYUNDAI THE BLOWER SYSTEM FOR THE AC/HEATING IS A REGULAR PROBLEM IN THE HYUNDAI. I DON'T THINK HE WAS SUPPOSED TO SAY THAT BUT HE DID. PLEASE INVESTIGATE.
Official recalls
623V651000 · Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:control Unit/module
Sep 22, 2023
Hyundai Motor America (Hyundai) is recalling certain 2011-2015 Elantra, Genesis Coupe, Sonata Hybrid, 2012-2015 Accent, Azera, Veloster, 2013-2015 Elantra Coupe, Santa Fe, 2014-2015 Equus, 2010-2012 Veracruz, 2010-2013 Tucson, 2015 Tucson Fuel Cell, and 2013 Santa Fe Sport vehicles. The Anti-Lock Brake System (ABS) module may leak brake fluid internally and cause an electrical short, which can result in an engine compartment fire while parked or driving.
Consequence & remedy
Consequence: An engine compartment fire while parked or driving can increase the risk of injury.
Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the ABS fuse, free of charge. Owner notification letters were mailed April 10, 2024 through October 11, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 251.
23V132000 · Electrical System
Feb 28, 2023
Hyundai Motor America (Hyundai) is recalling certain 2012-2014 Veloster vehicles. High conductive liquid may leak into the Reverse Park Aid Sensor (RPAS), which can result in an electrical short circuit.
Consequence & remedy
Consequence: An electrical short circuit increases the risk of a fire.
Remedy: Dealers will inspect and replace the RPAS fuse and sensor, as necessary, free of charge. Owner notification letters were mailed July 28, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 242.
20V393000 · Equipment:electrical
Jul 2, 2020
Hyundai Motor America (Hyundai) is recalling certain 2011-2012 Hyundai Elantra and Sonata Hybrid, 2012 Accent and Veloster vehicles. The 12V accessory socket outlet may have been over-tightened during installation, possibly disabling the thermal fuse and allowing the outlet to overheat with prolonged use, such as by using the Tire Mobility Kit air compressor to inflate a tire.
Consequence & remedy
Consequence: An overheated accessory outlet increases the risk of fire.
Remedy: Hyundai will notify owners, and dealers will replace the Tire Mobility Kit accessory outlet plug with a direct-to-battery connection wire harness kit, free of charge. The recall began September 28, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 193.
13V051000 · Visibility:sun/moon Roof Assembly
Feb 19, 2013
Hyundai is recalling certain model year 2012 Veloster vehicles manufactured from July 4, 2011, through October 31, 2011 and equipped with panoramic sunroofs. The panoramic sunroof assembly may have been weakened during installation at the factory.
Consequence & remedy
Consequence: If the assembly was weakend at the factory, the panoramic glass panel may break while the vehicle is in motion leading to personal injury or a vehicle crash.
Remedy: Hyundai will notify owners, and dealers will inspect the sunroof's integrity and replace the sunroof glass assembly, as necessary, free of charge. The safety recall began during March 2013. Owners may contact Hyundai at 1-800-633-5151.
12V567000 · Parking Brake:conventional:mechanical:linkage And Cable
Dec 7, 2012
Hyundai is recalling certain model year 2012 Veloster vehicles manufactured from July 2, 2011, through February 27, 2012 and equipped with manual transmissions. Moisture and road grime may cause the parking brake components to bind.
Consequence & remedy
Consequence: If the parking brake components bind, the parking brake may not operate properly, and the parking brake may drag while driving or may not fully engage when the vehicle is parked. If the parking brake is not fully engaged when parked, a manual transmission may move unintentionally, increasing the risk of a crash.
Remedy: Hyundai will notify owners, and dealers will replace the rear brake caliper assemblies free of charge. The safety recall began January 22, 2013. Owners may contact Hyundai at 1-800-633-5151.
12V568000 · Visibility:sun/moon Roof Assembly
Dec 7, 2012
Hyundai is recalling certain model year 2012 Veloster vehicles manufactured from November 1, 2011, through April 17, 2012 and equipped with panoramic sunroofs. The panoramic sunroof assembly may been weakened during installation at the factory.
Consequence & remedy
Consequence: If the assembly was weakend at the factory, the panoramic glass panel may break while the vehicle is in motion leading to personal injury or a vehicle crash.
Remedy: Hyundai will notify owners, and dealers will inspect the sunroof's integrity and replace the sunroof glass assembly, as necessary, free of charge. The safety recall began January 22, 2013. Owners may contact Hyundai at 1-800-633-5151.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2AQ23002 · Hyundai And Kia Abs Module Fires
Opened Nov 17, 2023 · No close date supplied
Status: open (inferred from source dates) · Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:control Unit/module
The Office of Defects Investigation (ODI) has received eight Hyundai Motor America (Hyundai) and eight Kia America, Inc. (Kia) Part 573 Recall Reports between 2016 and 2023. The combined 16 safety recalls all involve the antilock braking system (ABS) modules or Hydraulic Electronic Control Units (HECU) manufactured by the equipment supplier Mando. The Part 573 Recall Reports contain varying defect descriptions and differing remedy descriptions for the same or similar equipment supplied by Mando. Safety recalls included in this Audit Query (AQ) review include: Hyundai recalls 20V-520, 20V-543, 21V-161, 21V-160, 21V-303, 22V-056, 22V-810, and 23V-651. Kia recalls 16V-815, 20V-518, 20V-519, 21V-137, 21V-331, 22V-051, 22V-800, and 23V-652 The purpose of this AQ is to evaluate the timeliness and scoping of Hyundai and Kia’s defect decision making and adherence with reporting requirements; and understand the varying defect descriptions and remedies between these recalls.
PE12027 · Panoramic Sunroof Breakage
Opened Oct 2, 2012 · Closed Feb 21, 2013
Status: closed (inferred from source dates) · Visibility; Visibility:sun/moon Roof Assembly
The Office of Defects Investigation (ODI) opened PE12-027 on October 2, 2012 to investigate allegations of spontaneous sunroof shatter on model year (MY) 2012 Hyundai Veloster vehicles. The MY2012 platform was the first to introduce the panoramic sunroof option. ODI received 26 consumer complaints of sunroof shatter, 15 occurring while the vehicle was being driven. The injury incidents noted were due to complainants who alleged minor cuts or abrasions from fallen glass. Sunroof glass shattering while operating the vehicle poses a risk of personal injury or a vehicle crash.In response to ODI's information request (IR), Hyundai provided 23 consumer complaints related to the alleged problem and 46 warranty claims for sunroof shatter and/or replacement.On December 6, 2012 Hyundai notified ODI that it would conduct a safety recall on model year 2012 Veloster vehicles equipped with panoramic sunroofs manufactured from November 1, 2011 through April 17, 2012. The panoramic sunroof assembly may have weakened during installation at the factory. An intermittent malfunction of a limit switch for the panoramic sunroof assembly's unloading station robot may have occurred, allowing forced contact between the mechanism and the sunroof glass. This contact could have caused damage to the sunroof glass, and lead to subsequent shattering of the glass in the field. The loading station robot was repaired in April 2012. The initial point in time for the malfunction of the station robot was not clearly defined through technical reasoning, therefore ODI challenged the proposed production scope for the safety recall. On February 14, 2013 Hyundai responded that they will conduct safety recall 13V-051 which expands the covered vehicles to those produced from the start of MY2012 production (July 4, 2011) through April 17, 2012. This investigation is closed on the basis of Hyundai's announcement of safety recalls 12V-568 and 13V-051.The reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers: 10462857, 10463570, 10465757, 10468816, 10468854, 10469144, 10471972, 10472742, 10473062, 10473640, 10477212, 10478075, 10478735, 10479487, 10479931, 10482027, 10482056, 10482561, 10482760, 10482933, 10483765, 10483770, 10484048, 10485802, 10487399, 10490171
Additional source detail variants (4)
Visibility
The Office of Defects Investigation (ODI) opened PE12-027 on October 2, 2012 to investigate allegations of spontaneous sunroof shatter on model year (MY) 2012 Hyundai Veloster vehicles. The MY2012 platform was the first to introduce the panoramic sunroof option. ODI received 26 consumer complaints of sunroof shatter, 15 occurring while the vehicle was being driven. The injury incidents noted were due to complainants who alleged minor cuts or abrasions from fallen glass. Sunroof glass shattering while operating the vehicle poses a risk of personal injury or a vehicle crash.In response to ODI's information request (IR), Hyundai provided 23 consumer complaints related to the alleged problem and 46 warranty claims for sunroof shatter and/or replacement.On December 6, 2012 Hyundai notified ODI that it would conduct a safety recall on model year 2012 Veloster vehicles equipped with panoramic sunroofs manufactured from November 1, 2011 through April 17, 2012. The panoramic sunroof assembly may have weakened during installation at the factory. An intermittent malfunction of a limit switch for the panoramic sunroof assembly's unloading station robot may have occurred, allowing forced contact between the mechanism and the sunroof glass. This contact could have caused damage to the sunroof glass, and lead to subsequent shattering of the glass in the field. The loading station robot was repaired in April 2012. The initial point in time for the malfunction of the station robot was not clearly defined through technical reasoning, therefore ODI challenged the proposed production scope for the safety recall. On February 14, 2013 Hyundai responded that they will conduct safety recall 13V-051 which expands the covered vehicles to those produced from the start of MY2012 production (July 4, 2011) through April 17, 2012. This investigation is closed on the basis of Hyundai's announcement of safety recalls 12V-568 and 13V-051.The reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers: 10462857, 10463570, 10465757, 10468816, 10468854, 10469144, 10471972, 10472742, 10473062, 10473640, 10477212, 10478075, 10478735, 10479487, 10479931, 10482027, 10482056, 10482561, 10482760, 10482933, 10483765, 10483770, 10484048, 10485802, 10487399, 10490171
Visibility
The Office of Defects Investigation (ODI) opened PE12-027 on October 2, 2012 to investigate allegations of spontaneous sunroof shatter on model year (MY) 2012 Hyundai Veloster vehicles. The MY2012 platform was the first to introduce the panoramic sunroof option. ODI received 26 consumer complaints of sunroof shatter, 15 occurring while the vehicle was being driven. The injury incidents noted were due to complainants who alleged minor cuts or abrasions from fallen glass. Sunroof glass shattering while operating the vehicle poses a risk of personal injury or a vehicle crash.In response to ODI's information request (IR), Hyundai provided 23 consumer complaints related to the alleged problem and 46 warranty claims for sunroof shatter and/or replacement.On December 6, 2012 Hyundai notified ODI that it would conduct a safety recall on model year 2012 Veloster vehicles equipped with panoramic sunroofs manufactured from November 1, 2011 through April 17, 2012. The panoramic sunroof assembly may have weakened during installation at the factory. An intermittent malfunction of a limit switch for the panoramic sunroof assembly's unloading station robot may have occurred, allowing forced contact between the mechanism and the sunroof glass. This contact could have caused damage to the sunroof glass, and lead to subsequent shattering of the glass in the field. The loading station robot was repaired in April 2012. The initial point in time for the malfunction of the station robot was not clearly defined through technical reasoning, therefore ODI challenged the proposed production scope for the safety recall. On February 14, 2013 Hyundai responded that they will conduct safety recall 13V-051 which expands the covered vehicles to those produced from the start of MY2012 production (July 4, 2011) through April 17, 2012. This investigation is closed on the basis of Hyundai's announcement of safety recalls 12V-568 and 13V-051.The reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers: 10462857, 10463570, 10465757, 10468816, 10468854, 10469144, 10471972, 10472742, 10473062, 10473640, 10477212, 10478075, 10478735, 10479487, 10479931, 10482027, 10482056, 10482561, 10482760, 10482933, 10483765, 10483770, 10484048, 10485802, 10487399, 10490171
Visibility:sun/moon Roof Assembly
The Office of Defects Investigation (ODI) opened PE12-027 on October 2, 2012 to investigate allegations of spontaneous sunroof shatter on model year (MY) 2012 Hyundai Veloster vehicles. The MY2012 platform was the first to introduce the panoramic sunroof option. ODI received 26 consumer complaints of sunroof shatter, 15 occurring while the vehicle was being driven. The injury incidents noted were due to complainants who alleged minor cuts or abrasions from fallen glass. Sunroof glass shattering while operating the vehicle poses a risk of personal injury or a vehicle crash.In response to ODI's information request (IR), Hyundai provided 23 consumer complaints related to the alleged problem and 46 warranty claims for sunroof shatter and/or replacement.On December 6, 2012 Hyundai notified ODI that it would conduct a safety recall on model year 2012 Veloster vehicles equipped with panoramic sunroofs manufactured from November 1, 2011 through April 17, 2012. The panoramic sunroof assembly may have weakened during installation at the factory. An intermittent malfunction of a limit switch for the panoramic sunroof assembly's unloading station robot may have occurred, allowing forced contact between the mechanism and the sunroof glass. This contact could have caused damage to the sunroof glass, and lead to subsequent shattering of the glass in the field. The loading station robot was repaired in April 2012. The initial point in time for the malfunction of the station robot was not clearly defined through technical reasoning, therefore ODI challenged the proposed production scope for the safety recall. On February 14, 2013 Hyundai responded that they will conduct safety recall 13V-051 which expands the covered vehicles to those produced from the start of MY2012 production (July 4, 2011) through April 17, 2012. This investigation is closed on the basis of Hyundai's announcement of safety recalls 12V-568 and 13V-051.The reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers: 10462857, 10463570, 10465757, 10468816, 10468854, 10469144, 10471972, 10472742, 10473062, 10473640, 10477212, 10478075, 10478735, 10479487, 10479931, 10482027, 10482056, 10482561, 10482760, 10482933, 10483765, 10483770, 10484048, 10485802, 10487399, 10490171
Visibility:sun/moon Roof Assembly
The Office of Defects Investigation (ODI) opened PE12-027 on October 2, 2012 to investigate allegations of spontaneous sunroof shatter on model year (MY) 2012 Hyundai Veloster vehicles. The MY2012 platform was the first to introduce the panoramic sunroof option. ODI received 26 consumer complaints of sunroof shatter, 15 occurring while the vehicle was being driven. The injury incidents noted were due to complainants who alleged minor cuts or abrasions from fallen glass. Sunroof glass shattering while operating the vehicle poses a risk of personal injury or a vehicle crash.In response to ODI's information request (IR), Hyundai provided 23 consumer complaints related to the alleged problem and 46 warranty claims for sunroof shatter and/or replacement.On December 6, 2012 Hyundai notified ODI that it would conduct a safety recall on model year 2012 Veloster vehicles equipped with panoramic sunroofs manufactured from November 1, 2011 through April 17, 2012. The panoramic sunroof assembly may have weakened during installation at the factory. An intermittent malfunction of a limit switch for the panoramic sunroof assembly's unloading station robot may have occurred, allowing forced contact between the mechanism and the sunroof glass. This contact could have caused damage to the sunroof glass, and lead to subsequent shattering of the glass in the field. The loading station robot was repaired in April 2012. The initial point in time for the malfunction of the station robot was not clearly defined through technical reasoning, therefore ODI challenged the proposed production scope for the safety recall. On February 14, 2013 Hyundai responded that they will conduct safety recall 13V-051 which expands the covered vehicles to those produced from the start of MY2012 production (July 4, 2011) through April 17, 2012. This investigation is closed on the basis of Hyundai's announcement of safety recalls 12V-568 and 13V-051.The reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers: 10462857, 10463570, 10465757, 10468816, 10468854, 10469144, 10471972, 10472742, 10473062, 10473640, 10477212, 10478075, 10478735, 10479487, 10479931, 10482027, 10482056, 10482561, 10482760, 10482933, 10483765, 10483770, 10484048, 10485802, 10487399, 10490171