2026 Hyundai Tucson

The contact owns a 2026 Hyundai Tucson. The contact stated that while driving 45-50 MPH, the vehicle experienced phantom braking, causing the brakes to suddenly apply roughly. The contact stated that the failure had persisted and recurred while driving at 35 MPH. The collision light was illuminated. The contact sustained a shoulder injury due to the sudden braking, but the contact did not receive medical assistance. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 4,000.

The automatic emergency braking system has literally locked the brakes up 5 times in the last several months since the car was purchased new from the dealer due to this system thinking we were going to hit the car in front that was not braking hard. One time a car had already turned off the roadway and as we started to accelerate on down the road our car locked the brakes up as it has done 4 other times and then will not let you accelerate for a few seconds. 3 of those 5 times we have had cars behind us, one time was a semi, that almost hit us due to the unexpected locking of the brakes. This system can only be turned off each time you start the car by going through numerous menu steps and then it is right back on the next time you start the car. Not only is this going to cause an accident and potential injury(s) but it could even cause an argument with the vehicle behind thinking they were being brake checked. The dealer said they could not turn it off and the only choice was to do it each time you started the car but could turn the sensitivity down which we have tried and it still does it when you least expect it to when there really is no potential crash about to occur. We have emailed Hyundai and awaiting a response as well and advised if this system causes a crash and especially an injury as a result that we would sue and have requested a software update be done asap to allow the driver to turn it off and it stay off until it is turned back on or buy the car back as this is a very realy danger and safety issue. A safety feature shouldn't cause another safety issue in itself and this system is doing that and we would be shocked if it hasn't already caused crashes/injuries as a result in other Hyundai cars with this feature. There are numerous complaints by other owners regarding this same issue all over the internet.

I was parking my 2 month old car going only about 5 mph & had to press the brake all the way to the floor to stop. There were no warning lights. I had it towed to the dealership & the tow driver confirmed that there was a lot of play in the pedal. The dealership had it for almost a month & could not duplicate the issue or find the problem. I am afraid it will happen again. Hopefully, if so, it will be at a low speed again.