2025 Hyundai Tucson

The contact owns a 2025 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a blank image. The vehicle was taken to the dealer, where it was diagnosed with a rear-view camera display failure. The contact was informed that the rear-view camera display needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the vehicle had been taken to the dealer multiple times for failure. The contact referenced an unknown recall repair with a similar failure description; however, the VIN was not under recall. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 100. The VIN was unavailable.

The contact owns a 2025 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the instrument cluster independently turned off. In addition, the contact stated that an error code with an unknown message was displayed. The vehicle was taken to the dealer; however, the failure was not diagnosed. The contact stated that the vehicle had been taken back to the dealer three times since the vehicle was purchased. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

During normal winter operation with the heater in use, the center console area becomes excessively hot. I have measured surface temperatures exceeding approximately 130°F using an infrared thermometer. The affected area includes interior touch surfaces, cup holders, and a factory-installed wireless phone charging pad. The heat appears to originate from HVAC ducting routed through the center console to supply the rear seat vents. Closing the rear vents does not reduce the console temperature, indicating heat transfer through the ducting rather than airflow. The condition is most severe after a warm-soak cycle (driving to operating temperature, briefly parking, then driving again). When a phone is placed in the intended storage or wireless charging area, the device overheats and triggers thermal protection warnings. The console surfaces also become hot enough to present a potential burn risk with prolonged skin contact. These temperatures exceed recommended ambient conditions for consumer electronics and lithium-ion batteries in a normal-use interior storage and charging location. The issue was reported to a Hyundai dealership. The service department stated the heat was caused by the rear HVAC duct and considered the condition “normal.” No repair, insulation review, or corrective action was offered, and no specific temperature measurements were provided in writing. Hyundai Consumer Affairs directed me to return to the same service department, despite the concern remaining unresolved. This condition occurs during normal vehicle operation and represents a potential interior thermal safety concern.

There was an accident involving this vehicle where another vehicle pulled out in front causing a collision. There was damage only to the front of the vehicle which caused several malfunctions. Prior to the impact the break assist did not operate which may have prevented the collision but when the impact happened the seat belts locked in place and the driver side window would not roll down nor would the driver side door open. This seems to be a safety hazard as if the vehicle were on fire how would the driver be able to get out? The problem was reported to the dealer, with no resolution. I do have photos of the damage that can be available upon request.

Vehicle dash intermittently goes out. Flickers, goes dark, or shows every warning that exists on the panel. Could be unsafe as speed, gas gage, or other warnings that provide safety are going dark. Took it to dealer in Roseville, Ca. They tried to repair it, but problem began to occur again a week later. I have a video of it, but can’t show here.

Issue Type: Intermittent Electronic System Failure / Critical Safety Hazard Description of Incident: A severe safety-related incident occurred while driving at night on 12/29/2025, at approximately 5:48 pm. Under fully dark winter conditions in MA, while the vehicle was in motion with the headlights set to AUTO, the following events occurred: Total System Blackout: All interior and exterior lighting systems suddenly failed simultaneously, including the digital instrument cluster, infotainment display, and backlighting for all illuminated buttons and controls. The complete failure of exterior lighting and interior displays resulted in an immediate loss of forward visibility and access to critical driving information. Duration: The blackout lasted approximately two seconds before the system appeared to reboot. Recurrence: Approximately ten seconds after the first incident, the same total blackout occurred again under identical conditions. Vehicle Status: The engine remained running throughout the incidents; however, the simultaneous loss of lighting and instrumentation created an extremely high-risk driving situation. This incident constitutes a critical safety failure. The vehicle had experienced repeated electrical system failures prior to this incident, and was previously presented to the dealer on 8/7/2025 for diagnosis and repair. The dealer was unable to determine the cause of the malfunction and failed to take appropriate corrective action to address these issues: 07/13/2025: The Auto Stop function became inactive, and the vehicle failed to accelerate properly after stopping at traffic lights, creating a hazardous driving condition. 07/14/2025: The phone failed to connect to the vehicle’s infotainment system. 07/17/2025: While reversing in a parking lot, the Parking Collision Warning system failed to detect a moving vehicle behind the car. No audible or visual warning was issued, rendering the safety feature ineffective in preventing a potential collision.