2025 Hyundai Tucson

Two instances of the center screen malfunctioning. One was an intermittent blip of the screen turning black and then turning back on while driving. Additionally, during this same instance of the intermittent blip of the screen turning off for about 3 seconds, my headlights which are set to auto also turned off while I was driving at night and then blipped back on when the screen came back at the same time. Second instance, the center screen was black and never came on when the car was initially turned on and the screen remained black for the entirety of my drive until the car was fully turned off and then back on. Yes, this is available for inspection upon request. Safety was put at risk by losing headlight visibility at night highly increasing the chances of an accident as well as losing important carplay navigational directions on center screen. Problem has been reproduced as these issues both occurred within one week (the week of August 16-23, 2026). The vehicle has not been inspected. During the time of both events there were no warning lamps or messages that appeared.

The instrument cluster malfunctioned suddenly leaving the control panel completely black (no odometer, speedometer, speed range, turn signal indicators, etc.). The driver was therefore unable to know what speed they were driving, how much fuel remained, and lacked any sort of signal that turn signals/blinkers were on or off. It was unsafe to drive and impossible to accurately comply with legal speed limits. Local Hyundai dealership inspected the car and confirmed that the cluster had to be replaced, which they did (required 11 total days of being unable to use the car).

COMPONENT: Infotainment main display screen. Still installed and available for inspection. FAILURE: The screen intermittently flickers, then goes blank with static. Occurs at unpredictable intervals including while driving. Ongoing and unrepaired. SAFETY RISK: The display is centered in the dashboard and houses the backup camera and vehicle controls. Flickering and static while driving creates a visual distraction, and the backup camera is unavailable when the screen goes blank. The malfunction now occurs often enough that it interferes with normal driving. REPRODUCED BY DEALER: Not reproduced during any service visit. Reported to three Hyundai dealerships: Pedder Hyundai, San Diego (May 2025): could not replicate, but accepted my video evidence and ordered parts. I relocated before the repair was completed. Hyundai Mountain View, CA ([XXX]): could not replicate. Declined to perform a diagnostic or open a warranty claim despite the same video evidence. Stevens Creek Hyundai, Santa Clara (Invoice [XXX], Aug 18-20 2026): road tested, unable to verify. Found stored code c2a2397, history in front camera menu. Infotainment software at current level. Road tested 94 miles without recurrence. Technician wrote: "If issue re-occurs, we recommend returning the vehicle to us for further diagnosis." No cause identified, no repair performed. Charged $315. I have provided video of the screen failing while driving to the dealerships and to Hyundai Motor America. INSPECTED BY MANUFACTURER: Inspected by the three dealerships above. Case opened with Hyundai Motor America Consumer Assistance in June 2026, unresolved with no written determination. Not inspected by police or insurance. WARNING LAMPS: None. No dashboard messages accompany the failure and it occurs without prior indication. First observed approximately May 2025, within weeks of delivery (delivered [XXX]). Current mileage 21,389. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2025 Hyundai Tucson. The contact stated that while driving at various speeds, the Forward Collision Avoidance Assist (FCA) warning light was intermittently illuminated. The dealer was notified of the failure and attributed the issue to inclement weather. The contact stated that while stopped, the vehicle was rear-ended because the brake lights failed to illuminate. The contact sustained lower back and shoulder injuries, was transported by ambulance to the hospital, and required ongoing injection treatments. A Police report was filed. The vehicle was towed to a dealer and repaired for rear-end and passenger-side damages; however, the cause of the brake lights' failure was not determined. Additionally, the contact stated that while attempting to accelerate from a complete stop at a traffic light, the vehicle stalled and was struck on the front driver's side by another vehicle. The crash caused the vehicle to spin, and the front end detached. The air bags failed to deploy, and a system failure message was displayed. The contact sought medical attention the following day. The contact sustained a dislodged left thumb bone which required surgery, a cast, and injections for left arm pain, as well as shoulder, neck, hip, and aggravated lower back pain. A Police report was filed. The second failure had occurred at [XXX]. The vehicle was towed to the auto body shop at the dealer and repaired; however, neither the dealer nor the insurance adjuster determined the cause of the vehicle stalling. The contact associated the failure with an unknown recall notification. The manufacturer was not notified of the failures. The failure mileage was unknown. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I bought my car in for recalls and they performed service. I got down the road when the HUD started going out over bumps. They could not duplicate it when I bought it back after picking it up. This was yesterday 7/16/26. They have had this car for a total of 18 days not including other issues that I have bought it in for. Today I am having issues with the instrument cluster and HUD going out randomly over bumps still. This is exactly what I explained when dropping it for the repair. This is resulting in me not being able to read the instrument cluster since it displays no signal on cluster or goes completely black.

I purchased a 2025 Hyundai Tucson in March of 2026. Shortly after the purchase the screen began to malfunction. The screen glitches continuously while driving and there is no way to turn it off. This creates a significant distraction and raises serious concerns about driver safety. Especially driving at night. The screen turns completely dark then all of a sudden comes back in super bright. Because of the glitching there is no way to get to the setting to possibly turn the brightness down. It also creates a loud noise for about 10 minutes then resets itself and start all over again. I notice there was a recall about the screens glitching previously and I reached out to Hyundai and they informed my VIN wasn’t apart of the recall so there was nothing that could be done. Because the vehicle is over 60K miles I am not able to use the factory warranty. I believe it is unreasonable for a vehicle that is only a 2025 model to experience a major electronic failure after such a short period of ownership. Regardless of warranty limitations, consumers should be able to expect that critical vehicle systems, particularly those affecting safe operation, will function properly. I respectfully request that Hyundai and/or the selling dealership review this matter and provide goodwill assistance by covering the diagnostic fee and repairing or replacing the defective infotainment screen. I believe this would be a fair resolution considering the age of the vehicle, the timing of the failure, and the potential safety implications. I have taken a few screenshots of the video I recorded to show what is happening. I am not able to upload the video so you can hear the loud noise it makes.

The head-up display and the digital display cluster turn off and on while driving. The digital display cluster seems to lose connection and will show a "NO SIGNAL" message. This will happen for minutes at a time. When this happens, the display is black and does not show speed or other important safety information. The vehicle has been inspected twice by the dealership; they are not able to replicate the issue. This problem began within weeks of purchasing the new vehicle.

Good morning the problems I am having with my 2025 are very discouraging. Started October of 2025, my tire light illuminated stated the tires were low when they are all at correct specs when using an air guage to check. November of 2025 while driving at night the headlights suddenly shut off briefly then came back back on. January of 2026 while leaving work the transmission would not shift, held accelerator pedal to floor but could not go above 20 mph all the way home for 3 miles. April of 2026 the right side of navigation screen went completely black, shut vehicle off twice and on third restart the screen reilluminated. June of 2026 same thing with the screen going black. I have had my Tuscon at the local dealer here in my town for supposedly a repair that they state was a "coaxel cable" behind the dash that was fixed that was causing this issue. I also had the recall performed for the front view camera software update but it is still showing not completed. This is very frustrating to be having experiencing these kind of issues on this new of a vehicle. Clearly something is going on with the software or something and the dealer keeps telling me they are not finding anything wrong. I am a service advisor myself at a small independent shop so I understand the terms they are using but something needs to be addressed to correct the issues that I am having. It is scary when driving and the screen goes black or driving at night and losing the headlight functions. I would appreciate if somebody will look into this and reach out to me to get some kind of remedy for why this is happening. I am paying alot for this vehicle and to say I am satisifed is an understatement. I have purchased Hyundai as my choice of vehicle due to the quality, great warranties and good reviews from other consumers however I am seriously thinking of exploring alternative makes as I do not want to keep going through this. Plus the engine consumes oil. I have attached p/w for review as well

The contact owns a 2025 Hyundai Tucson. The contact stated that while in reverse, several warning lights illuminated on the instrument panel, and the vehicle suddenly reversed without depressing the accelerator pedal and crashed into a light post. The air bags did not deploy. There were no injuries sustained. The contact sought medical attention after being overwhelmed by the experience. A Police report was not filed. The contact was able to drive the vehicle, and the vehicle was taken to the dealer, and the front-view camera was updated; however, the dealer was unable to determine the cause of the failure. The vehicle was taken to Imperial Body Shop to repair the body damage. After the software update was performed, the contact became aware that the vehicle failed to turn off immediately, and several attempts were needed to turn off the vehicle. On another occasion, the contact was able to turn off the vehicle; however, the engine continued to run. Several attempts were needed to turn off the vehicle. The manufacturer was made aware of the failure. The manufacturer opened a case for the failure. The failure mileage was approximately 7,500.