2024 Hyundai Tucson

The contact owns a 2024 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 25V893000 (Trailer Hitches); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The vehicle was taken to the dealer, and the trailer wiring harness was removed, and a dust cap was installed over the wiring receptacle. The dealer had not replaced the tow hitch electrical harness. The contact stated that because the tow hitch electrical harness was not replaced, the vehicle was no longer able to be used for towing. The manufacturer was made aware of the issue, and a case had been opened. The manufacturer confirmed that the tow hitch electrical harness would be replaced but could not provide a time frame for when the part would be available. The failure mileage was approximately 68,000.

The contact stated that the vehicle was taken to the dealer for repairs unrelated to a recall but recall repairs were completed unbeknownst to the contact for NHTSA Campaign Number 25V893000 (Trailer Hitches). The dealer removed the wiring harness which rendered the tow hitch inoperable. The manufacturer was notified of the issue and informed the contact that the removal of the wiring harness was the fix for the recall repair. The contact stated that he purchased the specific XRT model due to the specific feature of the tow hitch and now it is inoperable. The approximate failure mileage was 49200

The contact owns a 2024 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 25V893000 (Trailer Hitches); however, the part to do the recall repair was not yet available. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The contact stated that a recall repair appointment was scheduled with the dealer and the vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that parts were not yet ordered. The contact was concerned about the fire risk warning associated with the recall. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Hyundai Recall 290 was performed on my vehicle by an authorized dealer. Because Hyundai has not manufactured or supplied the necessary extension cable connecting the new module to the hitch, the remedy is incomplete, and my factory-purchased towing equipment is now entirely inoperable. The Dealer has stated "CAMPAIGN COMPLETE" and has no plans to get the necessary cable.

The contact owns a 2024 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 25V893000 (TRAILER HITCHES); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the third brake light remained illuminated after the vehicle was turned off and the key was removed from the ignition. The tow hitch wiring harness was replaced but the failure persisted. The failure mileage was approximately 20,000.

The contact owns a 2024 Hyundai Tucson. The contact was informed by the Turo App that the VIN was associated with NHTSA Campaign Number: 25V893000 (Trailer Hitches); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.