2022 Hyundai Tucson

During the early morning of December 23, 2024, at 2am, the vehicle caught fire in the carport of my house. Upon waking up to the noise, I proceeded to evacuate my family from the house due to the amount of smoke inside. The fire damaged approximately one-third of the house. Prior to this incident, the vehicle showed no defects, and all its services were performed by the same Hyundai dealership workshop where I bought the vehicle.

January 2023-driving down the road and the car was shaking and wouldn’t give much gas when pressing the accelerator. When we got it towed to the dealer, they said it was the fuel injector. July 2024-driving on a major highway, car starting doing the same thing and stopped on the highway I pulled to the shoulder. I was not safe at all. The tow truck took over 2 hours to come. It was a hot summer day. When it finally got towed it was confirmed it was a second fuel injector. November 2025-driving and the car did the same thing, currently at the dealership and it’s the 3rd fuel injector. I’ve never felt so unsafe in a car. It only has 30k miles on it. I don’t drive on the highway because I get anxiety about it stopping again. There’s another fuel injector that “needs” to fail to complete all 4.

On [XXX] at approximately [XXX] we were traveling west on [XXX] in Canida when we heard an explosion and could hear air rushing into the vehicle. As soon as we could safely pull to the right and into the breakdown lane my wife got out and noticed a large hole in the panoramic sunroof. The glass was shattered but the glass stayed within the cloth cover. We were in shock but decided to continue on to our medical appointment in Manchester. We had not been near an overpass and we felt no debris flying from the road or another vehicle. we called our insurance company, Amica Mutual and reported the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The computer(s) responsible for many of the safety systems have faulty software. The computer vision system incorrectly assess condition of the roadway and issues warnings that obscure the instrument cluster. The computer vision system also incorrectly determines that a collision is imminent (despite no obstacles being present) and activates the braking system. Hyundai has been aware of this issue since 2022 and has previously released a software patch to correct it. However, unpatched vehicles are still being sold (and resold) by Hyundai dealerships without being fixed because Hyundai has chosen to rescind the availability of the update. Unpatched vehicles are on the road preventing drivers from properly monitoring vehicle operation as a result of the continuous warning obscuring the cluster and are jeopardizing the occupants and other road users when the vehicles spontaneously initiate panic stops for phantom obstacles. Hyundai refuses requests to provide the existing update files because a future update with an uncertain release date is planned; release of the "upcoming" update has seemingly already been delayed 8 months.

While driving my 2022 Hyundai Tucson at highway speed, the panoramic sunroof spontaneously shattered with a loud “explosion” sound. There was no road debris, overhead structure, or external cause, and no warning lights or prior symptoms. The glass shows a central hole with spiderweb cracking radiating outward, which is consistent with a manufacturing defect in tempered glass panels, not an impact. The sunroof shade was closed, preventing glass from entering the cabin, but this failure created a serious safety risk to occupants and nearby drivers. This matches numerous reports of Hyundai panoramic sunroof failures and is similar to the pattern documented in NHTSA Investigation PE13-017. The vehicle has not yet been inspected by Hyundai but is available for inspection. Incident occurred on [XXX], while driving from Monroe, Louisiana, to Atlanta, GA, shortly after departure. The failure created a serious safety issue, forcing us to stop at a Home Depot and perform emergency repairs using tarp and Gorilla tape to secure the roof and continue our trip safely. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Unbearable Sound While Driving the Car, Causing Ear Numbness and Safety Concerns I purchased a certified pre-owned vehicle from the dealership with the expectation that it would be free from defects. On the very first day, during the drive back home, the vehicle began making a persistent rattling noise that was both distracting and concerning. The sound was so severe that it caused ear numbness within just a few minutes and made it difficult to concentrate on driving, raising serious safety concerns. Upon arriving home, I immediately contacted the dealership to report the issue but received no positive or constructive response. I reported this matter to Hyundai Motor America Customer Service on April 1, 2025. It has now been almost five months, and they have been unable to resolve the issue and mentioning its cosmetics defect. Therefore, I am reaching out to you to address this safety concern and request that precautionary action be taken against Hyundai Motor America, USA. The noise and vibration are so extreme that ear numbness occurs within 2–3 minutes of driving, making the vehicle unsafe to operate and safety concersn. Thanking you. Regards, [XXX] [XXX] ON REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driving on the freeway on 5/18/2025 my sunroof completely shattered. I was going about 70 mph and the sunroof was closed. It was not a hot day, approx. 73 degrees. The noise was so loud, as if a gun shot went off next to me. Nothing hit it, nothing around us, nothing was hit on my part. As a matter of fact I was driving in the toll lanes so really no other cars were around me. It came out of nowhere. I called the local Hyundai dealer and drove straight there. This was on a Sunday afternoon. Monday morning the service dept called and said it would be a few days before they have any answers. On Tuesday 5/20/25 the service guy called back with answers saying they have no idea why it happened, they will not cover it, something must have hit it and it will be $4000-$8500 and take 3-4 weeks to fix. He suggests I call my insurance company to file a claim! My car is a 2022 Hyundai Tuscan limited with 43,000 miles, I purchased it brand new and have used my sunroof maybe a hand full of times. As you can see in the photo the glass blew out, NOT in, so nothing hit it to cause this to happen.