2021 Hyundai Tucson

What component or system failed or malfunctioned, and is it available for inspection upon request? Steering column. How was your safety or the safety of others put at risk? Steering column would not disengage and remained locked up after the vehicle was started and in gear. This have caused me to almost get into a few collisions for the same issue. I have had friends and family, most recently my daughter, in the vehicle when these issues have occurred. I have almost collided with walls, cars, etc due to this issue. Has the problem been reproduced or confirmed by a dealer or independent service center? No. Despite the numerous videos I have presented documenting these incidents, they state they have been unable to reproduce. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Manufacture has not inspected the vehicle and keeps sending me to the local dealership where the vehicle was purchased from. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes. During the issues where the steering column does not unlock or disengage, it displays a yellow light with a car and key symbol in it. During other issues I have experienced with this vehicle (phantom braking, acceleration / power issues, random dash controls turning on, and the electric e-brake failing to properly disengage, there have been no lots on the dash that were noticeable. Restarting the vehicle tends to rectify the issue.

I've had numerous issues with my vehicle, including power steering, brakes, loss of power, and more. On a few occasions, I started my vehicle and put it into drive, only to find that the power steering hadn't disengaged. This led to near collisions, such as almost hitting another vehicle while backing out of a parking spot and nearly running into a wall. I've reported these issues to Hyundai multiple times, but the dealership can't reproduce the problem, despite having recordings of the incidents. I've also experienced delayed release of the electronic e-brake and it feeling like it hadn't fully disengaged. In a recent event, with passengers in the car, the e-brake auto-engaged while driving downhill, bringing the vehicle to a halt. I had to manually disengage it and restart the vehicle to resume normal operation. I contacted Hyundai customer service again, but I'm still waiting for a formal response. Other symptoms include loss of power during acceleration, engine starting issues, stuttering, and occasional burning smell from the brakes. Despite my efforts, Hyundai hasn't provided any solutions to these problems. I drive with multiple passengers in my vehicle all the time, including children and have major concerns regarding any of these issues happening, let alone while I am driving at higher speeds or with someone else driving my vehicle.