2021 Hyundai Tucson

The contact owns a 2021 Hyundai Tucson. The contact stated that while driving at various speeds, the check engine warning light was frequently illuminated on the instrument panel. The contact had taken the vehicle to various independent mechanics and was informed that the engine was consuming an excessive amount of engine oil. The contact had taken the vehicle to a dealer for service, and upon inspection, the contact was informed that the engine needed to be replaced. The contact was provided with an estimate for the engine replacement. The manufacturer was notified of the failure but offered no assistance. The contact was initially informed that the vehicle was covered under warranty; however, the contact was later informed that there was no warranty on the vehicle. The vehicle was not yet repaired. The failure mileage was approximately 89,000.

The contact owned a 2021 Hyundai Tucson. The contact stated that immediately after purchasing the certified vehicle, the vehicle went into LIMP Mode while her grandson was driving approximately 65 MPH, and the vehicle decelerated to 7 MPH. The vehicle was towed to the local dealer who diagnosed that the NOX sensor had failed and needed to be replaced. The vehicle was repaired but while leaving the dealer, the failure reoccurred. The vehicle was towed back to the dealer who replaced a second NOX sensor and the catalytic converter. The contact stated that days after retrieving the vehicle, the failure reoccurred, and the vehicle was towed back to the dealer who diagnosed that the NOX sensor had failed for a third time, within several days of owning the vehicle. The vehicle was traded in. The manufacturer was notified of the failure. The failure mileage was 28,944.