2022 Hyundai Tucson Hybrid

On a clear day in December 2023 the sunroof on my 2022 Hyundai Tucson Hybrid 4d 4wd exploded. There was an incredibly loud bang while driving along Hwy [XXX] outside Wausau, Wisconsin. I had the inside of the sunshade closed. I pulled over at the next exit. It was a beautiful clear day. I drove back to town to the dealer I purchased the vehicle from. They said they had never heard of this happening. Our insurance agent told my husband she had dealt with the same issue 3 weeks earlier. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The windshield wipers on our 2022 Hyundai Tucson are failing. They still work but will randomly stop in the middle of the windshield blocking our vision. Yes, the problem has been reproduced by a dealer during our second visit. The first time we reported it while getting an oil change, they wouldn't do anything about it because they said they couldn't reproduce it. There were no warning lamps or messages about the problem and it is getting worse. It used to only do it when you use intermittent mode, but now it does it all the time, regardless of mode. Our concern is that they will stop working altogether. Once it was reproduced, they had to order parts and cannot give us a timeline for when they will have the parts. It's been over a week now and we haven't heard back.

The contact owns a 2022 Hyundai Tucson. The contact stated that while driving approximately 60 MPH, the panoramic roof suddenly fractured. There was no impact to cause the fracture. The contact had taken to the vehicle to the dealer; however, the vehicle was not yet repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 20,000.

The contact owns a 2022 Hyundai Tucson. The contact stated that while driving at approximately 65 MPH with the sunroof sunshade closed, he heard a loud popping noise coming from the sunroof and then heard glass shattering. No warning lights were illuminated. The contact stated that none of the glass got into the vehicle and there was no injury. The vehicle was not yet taken to a local dealer for diagnosis and repair and was awaiting an appointment. The manufacturer was made aware of the failure. The failure mileage was 24,989.

The panoramic sunroof failed, shattering without any apparent impact while I was going 70mph on the interstate. Glass went everywhere. I was not near any other vehicles and the glass shattered outwards (this, according to Hyundai, is a hallmark trait of the sunroof failing without external cause -- note that they've previously had a recall for the same panoramic sunroof issue in another model car). My safety, and the safety of others, was put at risk due to the "exploding" glass, the speed at which the incident occurred, and the shock it caused me (the driver) while driving on the interstate. The problem has been confirmed by the Hyundai dealership that I bought the car from. They said they've had to repair multiple Hyundai vehicles with failing panoramic sunroofs at that dealership alone (apparently, this issue is most common in the Santa Fe model). Hyundai is covering the replacement and repair of the sunroof under the car's warranty. They stated that panoramic roofs "explode" due to pressure issues. After they told all this to me, they stated that they "think" something hit my roof, and sent me a picture of chipped glass behind the giant hole on my car's roof. Even if the sunroof failed because something hit it, it should not shatter in the way that it did (as the person driving the car at the time of the incident, there was nothing that hit the car).

I am writing this letter to formally file a complaint regarding the defective sunroof on my brand-new 2022 Hyundai Tucson Limited Edition. I am a medical frontliner and I purchased my car on July 20, 2022. Eleven (11) days after I brought the car home, the sunroof spontaneously exploded, creating a huge crack that spanned the entire width of the car. In addition to that crack, I could see small fissures in the entire back panel of the sunroof. I am grateful that I was not in the car when this happened. It was only upon stopping at a restaurant that one of my passengers, who is tall enough to see the roof of the car, noticed the damage. Upon noticing the crack, I drove the car immediately to the dealership, where I was told that they found a small dent in the roof, which indicated a point of impact. The dealership manager then told me in no uncertain terms that because of this technicality, it was my fault and that there was nothing they could do to help me. In the 11 days that I have had the car, I have not parked under any trees, nor heard any noise that would have indicated an impact of any kind. Furthermore, the supposed point of impact was hairline and we don't understand how that could result in the entire back frame had a two-inch gap crack which runs the entire width of the back roof. I was really looking forward to driving my new Hyundai hybrid. I paid the deposit and waited approximately two months to get my vehicle, and after just 11 days, this happened. I thought that Hyundai would be able to help me, but I feel that they really did not investigate or try to help beyond the initial assessment which took them less than five minutes to conclude. The bottom line is that no car that is sold to the public should have these issues, and if there are multiple complaints of the same issue, the car manufacturer should recall all units and resolve any design or manufacturing issues before releasing them from the factory for sale.