2022 Hyundai Tucson Hybrid

On XXX the vehicle lost motive power while my wife was accelerating to merge onto a highway with our two young children aboard. It would not accelerate and she was forced to pull over in an active merge area. Simultaneous warnings illuminated: Electronic Parking Brake, ESC, Forward Collision Avoidance, Blind Spot Detection, and hybrid system, with "Check Hybrid System" displayed. No crash or injury occurred, but loss of propulsion during a highway merge created serious collision risk. This is a recurring defect documented since early 2023: Hyundai's own Blue Link telematics auto-flagged an Engine Control System DTC on XXX; a jump-start was required XXX (dealer RO #XXX); check engine light and stored CAN-bus codes U100387, U100100, U004600, U010100 on 08/10/2023 (RO #XXX); and a September 2023 incident in which the center display shut off during reverse, disabling the backup camera. Hyundai performed Service Campaign 9B4 (BMS software update, DTC P1BB20, TSB 25-01-010H-1) on this VIN on XXX; the same failure category recurred 84 days later. The vehicle was towed to Safford Hyundai of [XXX] onXXX and has remained there 65+ consecutive days. The dealer replaced the 12V battery (defect persisted) and the Hybrid Power Control Unit (HPCU); per Hyundai Consumer Affairs' own written email ofXXX, the check engine light returned after the HPCU replacement and the cause "remains unidentified." The dealer states it cannot determine the root cause. The vehicle IS available for inspection at Safford Hyundai of Springfield, [XXX]. Five Hyundai Consumer Affairs cases exist on this VIN (current: #XXX). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car is a Gas Hybrid (not plugin). 3 occurrences over the last couple of months. Car emits a warning sound and a message on the dash says "Check Hybrid System. Stop Safely". Basically right after this message the car starts losing power and stops. Doesn't matter if on freeway or not. You need to find a place to pull over or you stop traffic wherever you are. Looks like Hybrid Battery is completely drained. Can not be re-created. Dealer has it now for the 3rd time. Dealer in the past have not been able to find cause/cure since this issue is not posting any errors to the onboard diagnostic system. Temporary 'fix' is to power off car, and power back on. Looks like this is a 'known' issue though as its being reported by quite a few people online.

Repeat Repair Timeline – Loss of Acceleration Vehicle: 2022 Hyundai Tucson Hybrid Blue Issue: Intermittent loss of acceleration from a complete stop (safety concern) Occurrence 1 Approx. Date: 12/2025 Mileage: ~ 48000 Description: Vehicle failed to accelerate immediately after a complete stop. Pressed accelerator and experienced a noticeable delay before the vehicle moved. No warning lights. Turned on and off. Restarted normal. Action Taken: No service visit at this time. Occurrence 2 Approx. Date: 01/2025 Mileage: 12/2025 Description: Same issue occurred again from a complete stop. Delay in acceleration while entering traffic. No dashboard warnings. Action Taken: Issue noted for future service visit. Occurrence 3 (Reported to Dealership) Date: 50,000-mile service 01/14/2025 Mileage: ~50,000 miles Description: Loss of acceleration from a stop occurred multiple times prior to this visit. I informed the dealership that this was a very dangerous safety issue. Dealership Response: Vehicle was serviced as part of the 50,000-mile maintenance. Dealership stated they could not find anything wrong. No specific repair or explanation provided. Outcome: Issue was not resolved. Occurrence 4 (Post-Service) Date: January 28, 2026 Mileage: ~55,999 miles Description: After coming to a complete stop, I pressed the accelerator and the vehicle did not respond for several seconds. No warning lights or alerts. This occurred after the dealership stated no issue was found. This condition has resulted in a dangerous delay while entering traffic and creates an immediate and ongoing safety risk to the myself and young children passengers, and surrounding vehicles. The defect involves a loss of acceleration / loss of motive power and has occurred repeatedly without warning. I am formally requesting escalation beyond the dealership level, full documentation of this safety defect, and a permanent corrective resolution. It is not safe.

I’ve experienced repeated electrical and mechanical issues with my 2022 Hyundai Tucson Hybrid. These include full battery drainage without engine activation (leaving me stranded), multiple warning lights, and recently a heater failure that remains unresolved. I’ve had over 8 service visits in two years, and Hyundai has not responded to my formal letter. A detailed timeline is available if needed.

This problem has happened 4 times in the last two months. After about 15 minutes of either moving very slowly, or being parked and idling, the engine does not start when the gas pedal is pressed. The car accelerates as normal since it is in EV mode, giving the driver the impression the car is operating properly. After driving around 1/4 mile the car loses drive power very quickly - full speed to zero in several seconds - because the car is in EV (battery) mode only. This sudden loss of power twice occurred in traffic, which increased the risk of an accident. Fortunately the car was not running at highway speeds and the car was pulled over safely despite the traffic. After the car lost all drive power, the warning “check hybrid system“ appeared on the instrument cluster. There were no warning lamps, messages or other symptoms prior to the problem occurring. Twice a dealer was unable to reproduce or confirm this problem. An independent service center also could not reproduce or confirm this problem. The vehicle is available for inspection, but has not been inspected other than the dealer and the service center.

The check hybrid system light came on just after I tried to accelerate from a complete stop and I had no acceleration. I had the accelerator pushed to the floor and I got no response and was not able to accelerate two different times within 5 minutes of one another. I was in traffic unable to accelerate. I took it to the dealer and they were unable to find anything wrong and told me to bring it back if it happened again.

Car lunched from a traveling in traffic 50+ mph to 39 mph and then had to push the pedal to the floor to get it off the highway and on the side during 5 o'clock traffic. Said something about the hybrid battery and went dead. Dealer has had it for 11 days and still can't get it started. Apparently there are THREE batteries in relation to this hybrid and all 3 don't work and never seen this before. Since it's been at the dealer, hyundai has emailed me no less than 3 times that I need to check my lights because my battery is getting low all the while it has been completely dead and they don't even know it. Suffice to say, there was NO WARNING other than a couple of miles prior, my car lunched down to the 39 mph and I lunged on the gas and it picked back up again but it wouldn't do it a 2d time. They obviously still don't know about the vehicle being so dead 2 different tow trucks had to be called because even the tires were locked up. Just still receiving my messages I need to check my lights because my battery (NOT BATTERIES MULTIPLE) is low and it's not low, THEYRE ALL 3 DEAD. I was in a dangerous situation and always felt safe in a 2 yr old car with a full tank and hybrid battery backup and less than. 20k miles. IF EVER FIXED because service may have to send OUT OF STATE I will never buy a hyandai or hybrid again. The entire battery system broke down. Which killed the entire electrical system which now no one knows how to fix

The hybrid system flashes "Check Hybrid System" then the check engine and check HEV lights are illuminated. The vehicle loses power and even with the gas pedal pushed firmly to the floor the engine isn't producing power. This is a safety issue because I've lost power while driving on busy roads and can't clear the intersection, etc. This was reproduced at the dealership and Hyundai is performing a warranty replacement of the "hybrid system". I wanted to make NHTSA aware of the issue because on the Hyundai forums I'm seeing similar reports made. There is an open campaign to update the software for the hybrid system, 9B4, but this software update did not fix the issue.

While driving, my vehicle suddenly lost all power and didn't respond to the accelerator. The "check engine" and "hybrid system failure" lights came on, jeopardizing my safety and that of other road users. The car overheats significantly, to the extent that the air conditioning only blows hot air. This situation forced me to pull over on the highway shoulder, creating an additional risk for everyone involved in traffic.