2020 Hyundai Sonata

The contact owns a 2020 Hyundai Sonata. The contact stated while driving at various speeds, the vehicle experienced phantom braking and nearly came to a complete stop. The contact stated that the automatic emergency braking system unexpectedly engaged while there were no roadway obstacles or vehicles near the vehicle. The vehicle was taken to the dealer, who informed the contact that they would need to verify whether the repair would be covered under the active warranty. The vehicle was not yet diagnosed or repaired. The manufacturer was not yet contacted. The failure mileage was approximately 2,000.

The contact owns a 2020 Hyundai Sonata. The contact stated that the fuel failed to go into the tank. The seat failed to move. The engine light illuminated. The vehicle stalled. While driving, the fuel gauge went from full to empty. The contact received the NHTSA Campaign Number: 25V796000 (Fuel System, Gasoline) after the failure. The vehicle was towed to the local where it was diagnosed that the fuel tank had expanded. The vehicle was repaired approximately eight months later. The contact called another local dealer. Ourisman Hyundai Bowie, 2404 Crain Hwy A, Bowie, MD 20716, who was unable to schedule an appointment. The manufacturer instructed the dealer to keep the vehicle due to it being a fire risk. The manufacturer was contacted regarding a buyback. The failure mileage was approximately 80,000.

The contact owns a 2020 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who retrieved a diagnostic trouble code for the check valve. The mechanic related the failure to NHTSA Campaign Number: 25V796000 (Fuel System, Gasoline), associated with the VIN; however, the contact had not received notification of the recall. The vehicle was then taken to the dealer, who determined that the check valve had failed and the fuel tank was deformed. The contact was referred to the manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The manufacturer offered to buy back the vehicle, but the contact declined the offer. The failure mileage was approximately 82,000.

NHTSA Complaint Statement Subject: Stop‑Drive Recall – Vehicle Held Since March 5, 2026 – No Remedy, No Transportation, Buyback Delayed I am filing a complaint regarding a stop‑drive safety recall that has left me without access to my vehicle since March 5, 2026, and the manufacturer has not provided a timely remedy, transportation assistance, or a completed buyback. My vehicle has been at the dealership since March 5 due to a manufacturer-issued stop‑drive recall. The dealership has confirmed they cannot legally release the vehicle because of the stop‑drive order. The vehicle is not repairable at this time, and the manufacturer initiated a buyback process. However, the manufacturer has been extremely slow to communicate or complete the buyback. Despite multiple attempts to contact them, I have not received a clear timeline, and the process has stalled. I have also not been provided with a loaner vehicle or consistent rental reimbursement, even though the stop‑drive order prevents me from using my car. Because of the delay, I am now facing financial hardship, including a past‑due car loan on a vehicle I cannot legally drive and cannot retrieve. I am effectively without transportation and without a remedy. I am requesting NHTSA’s assistance because the manufacturer has not met its obligations to provide a timely remedy or adequate support for a stop‑drive recall that has removed my vehicle from service for an extended period.

Vehicle subject to NHTSA Recall 25V796000 (fuel system defect). In July 2025, while driving, a loud explosive sound came from the rear of the vehicle followed by raw gasoline fumes entering the cabin. Vehicle was towed to a Hyundai dealership and held approximately 120 days before being returned as repaired. In December 2025, the exact same defect recurred. A third-party diagnostic scan (performed before drop-off) confirmed DTC Code P14EE — Fuel Tank Check Valve / Evaporative Purge System failure — directly related to the recall. The vehicle was held an additional 110+ days while the dealer awaited a new remedy from the manufacturer. Total days out of service: 230+. The recall repair has now failed twice. The safety defect was never successfully corrected after a reasonable number of attempts. The vehicle is currently being withheld by the dealership pending an unrelated disputed repair charge.

It was smoking from the engine, I immediately stopped the vehicle. My safety was put at risk immediately while being in the vehicle when the air bags deployed hitting me in the face and causing my face to swell. The safety of others was put at risk due to others being right next to me and putting others at risk of engine blowing up. Yes, the vehicle has been inspected by police. There were no warning signs on the vehicle.