2022 Hyundai Santa Fe

I purchased my 2022 Hyundai Santa Fe Hybrid brand new and in three years, both horns (high and low) have stopped working every year. I have had the horns replaced in March 2023, January 2024 and as I type this complaint, both horns are out again. It is a serious safety issue driving a vehicle without a horn. There is no warning that the horn is going to stop working; and I have discovered the malfunction while driving when I needed to alert another driver before we potentially collided. It has also been extremely inconvenient for me to take off work to take the car in for more service. What's more frustrating is I was told by a service manager that they (Hyundai USA) are aware of the defect with these particular horns but has chosen to continue to replace the defective horns with more defective horns. Now I drive an unsafe vehicle until I can take off work again to have my horns replaced with parts that will last for one year, if I'm lucky. I am asking for some assistance with this matter since it is clear that Hyundai USA has not made it a priority to solve this ongoing safety problem for all its customers who are having the same issue. Thank you.

On [XXX] at [XXX], my [XXX] daughter was locked inside my 2022 Hyundai Santa Fe (VIN: [XXX] ) while holding the Smart Key fob in the back seat. She pressed the lock button, and the vehicle completely locked — with her and the key fob still inside. This violates the Smart Key safety feature described in Hyundai’s owner’s manual, which says the car should not lock if the key is inside. That system failed. There were no warning lights or alerts. I had no way to unlock the doors. I experienced a full panic attack. I feared my child could die from heat exposure. I was forced to break the rear window to rescue her. I was terrified the glass might injure her, but I had no choice. Since then, I have been emotionally traumatized and avoid driving out of fear it will happen again. To my knowledge, this has not yet been inspected by a dealer or Hyundai. I am reporting this because the Smart Key locking system failed in a dangerous way that put my child’s life at risk. This system should be investigated for defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

this was a CERTIFIED vehicle i purchased. i dont believe it was certified because after returning it after -3- weeks because the windshield wipers werent working properly. after they looked at it the dealership told me that whoever put the windshield in it broke part of the windshield wiper connections and also ruined the calibration on certain safety features, and broke the windshield itself. this was not caught on their CERTIFICATION process and just put out on the lot to sell. they expected me to pay 1/2 of the expense for which i refused.

The car horn failed to work when I went to use it around April 20, 2025. I first noticed it while stopped at a traffic light and the car in front of me failed to advance for several seconds at the green light. Then I noticed a car drifting over the line in oncoming traffic and was unable to use the horn to alert the driver. As I drive with my toddler granddaughter in the car, I needed the vehicle fixed ASAP. My independent car mechanic had to replace 2 horns (Hi tone Horn and Lo Tone Horn). Today I came to know of a Hyundai Forum and did a search on car horns. Apparently, this is a known failure for many years. Some owners have had the horn replaced as many as 3 times. I since have requested reimbursement from Hyundai, but they refused because I didn't take it to a Hyundai dealership. There were no warning lamps or messages.