2022 Hyundai Santa Fe

The contact owns a 2022 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality and the vehicle was difficult to steer. The brake pedal was depressed; however, the vehicle failed to stop as intended. In addition, several unknown warning lights were illuminated. The contact stated that the vehicle was almost involved in three crashes due to the failure. The contact had to drive the vehicle onto a curb to avoid a crash on one occasion. The contact stated that during the failure, the rear hatch switch became inoperable. The vehicle was taken to the dealer on several occasions; however, the failure could not be duplicated. The dealer replaced several unknown sensors; however, the failure reoccurred. The contact stated that the failure had occurred six times. The contact stated that the vehicle was towed to the dealer after the first failure due to the steering failure. The manufacturer was made aware of the failure. The contact stated that the vehicle was at the dealer and scheduled for an inspection by the manufacturer’s engineer. The failure mileage was approximately 17,500.

On delivery the vehicle pulled to the left on the highway. Vehicle returned to dealer next day and 4 wheel alignment supposedly done. Car no longer pulled to left. Vehicle seemed very unstable in wet weather but owner assumed it was ok. At 3000 miles owner discovered all 4 tires wearing severely while adjusting tire pressures. Called dealer and dealership wanted a month to get back into service dept. Took vehicle to a local tire dealership for wheel alignment check. Front tires toe was -2 degrees. Rear tires plus 1.7 degrees. Owner parked vehicle when driving in icy weather became too dangerous as vehicle would try to spin out without driver input. Alignment assumed to be off from factory and dealer staff only corrected what they thought was wrong with front tires instead of doing a full re-alignment.