2009 Hyundai Santa Fe

On January 16,2025 I was driving my Hyundai Santa Fe on the freeway with my three children when the automatic brake system suddenly failed, causing me to lose control of the vehicle. As a result, we spun off the road, and the vehicle flipped four times, causing us multiple injuries. Additionally, due to a known recall involving the failure of the airbag deployment system, the airbags did not deploy during the crash. These combined defects caused me and my children to suffer significant injuries, including broken cervical spine. Broken thoracic spine and Broken Sternum. My daughter has a fractured spine and sternum. And both my sons have serious bruising and head trauma. Both the automatic brake system and the airbag system on this vehicle are part of existing recalls issued by Hyundai Motors. These failures directly contributed to the severity of our accident and the injuries we sustained

The vehicle brakes would trigger randomly which is clearly extremely unsafe on: [XXX] [XXX] [XXX] which Triple A can validate. The main issue was the vehicle did not pull a code and since the happened randomly without warning there was no way to get this issue repaired. I called the dealership twice. The dealership recommended I call Hyundai customer relations which did nothing because the car was not under warranty and would not even work with me, even though this issue was extremely dangerous The second time this happened almost caused a vehicle pileup, because it happened on the highway when the brakes where triggered. Luckily I was able to get off of the highway with my brakes engaged, which was obviously not good for the vehicle. The last time this happened on [XXX] is when the master cylinder blew costing us $1,703.22. I called Hyundai they assigned me to 3 different case workers because the first 2 were extremely rude as if I did something wrong and were not empathetic to the seriousness of the situation. Leanna was the new case manager. She wanted me to provide all of the receipts and everything that would be relevant. After an exhausting back and forth for months in which they were clearly trying to dissuade me from taking action they simply rejected any assistance and gave me a silly $50 gift card. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am having a serious issue with my car that mechanics are unable to figure out. On multiple occasions, while driving at low speed in preparation for making a turn, my car has completely shut off, making it impossible for me to steer, brake or accelerate. I lost all control of my vehicle. I noticed the ‘check engine’ and ‘battery’ lights illuminated each time, but this information, along with incident descriptions, has proven less than helpful when I’ve taken it into a shop for inspection/repair as mechanics have been unable to reproduce the event or to accurately identify the problem. This has happened on the road (at intersections and once at a traffic circle) and on two occasions while I had a passenger in the vehicle with me. I currently have my vehicle back in an auto shop because it happened most recently about a week ago. However, since the problem has yet to be successfully identified and since I feel as though this is a serious safety issue that could impact others with the same type of vehicle, I am filing this official complaint.

I was decelarating after going highway speed on the highway and the car stalled electrical still worked but braking power steering acceleation all stopped working and engine lights turned on and esc and other lights i retarted the car and no engine lights turned on i went to my mechanic he said it dosnt show on diagnostics so he cant fix it this is just one incident its happend numerous times and it almost caused accident its dangerous and must be dealt with right away

Previously I taken my car in to be serviced June 6th 2022 due to two recalls at 110 stopwatch switch and the 947 underbody corrosion after leaving the service area it is now August 8th my abs and ESC light is illuminating at the same time and yesterday I called the dealership to schedule an appointment that is not until October 4th however when I pushed on the brakes yesterday it made a funny sound and it was hard for me to stop I'm confused if the dealership fix this why I'm having issues a month and a half later and it is important for my safety that this vehicle is running correctly as I have children and kids that commute in the car or ride with me everyday I'm afraid to continue to drive it however I need to get back and forth to work so I'm hoping the dealership provides a rental car until my appointment

I WAS COMING FROM FOOD SHOPPING, ON AUGUST, 26, 2019 AND WAS TRYING TO LEAVE OUT MY PARKING SPOT. WHILE ME BACKING OUT, MY VEHICLE ACCELERATED BACKWARD AND WHILE I TRIED TO STOP MY VEHICLE IT TAPPED INTO A LIGHT POLE. I WAS TRYING TO GET MY SELF OUT OF THIS WEIRD SITUATION. I SWITCHED GEARS TO PARK MY CAR, AND MY CAR ACCELERATED FORWARD SLAMMING INTO A BRICK WALL AND ALSO RUBBING AGAINST IT. MY CAR THEN SLOWLY STARTED TO BACK UP NOT EVEN LETTING ME BE ABLE TO BREAK OR SWITCH GEARS. FOR THE LAST TIME IT ACCELERATED FORWARD SIDE SWIPING A LADY CAR AND HITTING THE BRICK WALL AGAIN. MY AIR BAGS DID NOT GO OFF, LEAVING ME WITH AN CONCUSSION AND ALSO SEVER NECK AND HEAD PAIN. THIS ALL HAPPEN SO SUDDENLY AND RANDOMLY. I BARELY REMEMBERED WHAT HAPPENED UNTIL SEEING A VIDEO OFF OF THE CAMERA AT A NEAR BY GAS STATION. THIS SITUATION WENT FROM SOMETHING WEIRD HAPPENING INTO A VERY DANGEROUS AND SCARY SITUATION. I CONTACTED NATIONAL CONSUMERS AFFAIRS HYUNDAI MOTOR VEHICLE, BECAUSE MY CAR HAD BEEN TOTALED, I WAS LEFT WITH HOSPITAL BILLS AND ALSO MY INSURANCE MAY GO UP, BECAUSE OF THE WHOLE SITUATIONS. I THOUGHT I WOULD HAVE CAME TO SOME CLOSURE WHEN IT CAME TO THEM HELPING ME OUT WITH MY SITUATION, BUT THEY TOLD ME THEY CAN'T FIND NOTHING WRONG WITH MY CAR AND THERE WAS NO DEFECT OR ANYTHING. AFTER SENDING THESE PEOPLE PICTURES, THE VIDEO, AND EVEN PROOF OF ME GOING TO THE HOSPITAL MORE THAN ONCE,THEY MADE ME FEEL LIKE THIS WAS ALL MY FAULT. I SPOKE TO A "PRIVATE" CONTRACTOR FROM HYUNDAI THAT WAS SUPPOSED TO LOOK INTO MY CAR AND ALSO A SPECIALIST THAT DIDN'T WANT TO GIVE ME HIS LAST NAME WHILE LOOKING INTO MY CASE. ALSO A LADY FROM HYUNDAI CALLED ME FROM A PRIVATE NUMBER FROM THE COMPANY. THIS ALL SEEM SO WEIRD TO ME AS IF THEY WERE SCAMMING ME WHEN IT CAME TO A SERIOUS SITUATION LIKE THIS. I FEEL LIKE HYUNDAI IS RUNNING FAKE INVESTIGATIONS. I'M HOPING NHTSA DO SOMETHING ASAP.

BRAKES COMPLEXLY FAILED WHILE I WAS DRIVING WITH BRAKES BEING PRESSED COMPLETELY TO FLOOR. I TOOK IT TO A MECHANIC BESIDE MY HOME IMMEDIATELY . BOTH BREAK LINES WERE LEAKING 'GUSHING' BRAKE FLUID. HYUNDAI RECALLED THIS SAME EXACT PROBLEM ON THEIR 2011 SANTA FE BUT WHEN I NOTIFIED HYUNDAI OF MY BRAKE FAILURE THEY INFORMED ME THAT MY VIN NUMBER WAS NOT PART OF THE RECALL. ALSO THERE WERE NO WARNING LIGHTS ON WHEN THIS OCCURRED ! I WILL UPLOAD AN ACTUAL IMAGE OF LEAKING BRAKE LINES WHEN I RETURN TO THE REPAIR SHOP. VEHICLE PARTS REFERENCE NUMBERS PER HYUNDAI ARE 58722D AND 58718F. REPAIRS ESTIMATE IS APPROXIMATELY $665