2025 Hyundai Palisade

The contact owned a 2025 Hyundai Palisade. The contact stated that while driving 25-30 MPH on a curvy road, the steering wheel suddenly locked up, and the vehicle failed to drive in the intended direction, drove down the street, into a yard, and the front end of the vehicle crashed into a tree. The brake pedal was depressed prior to the crash, but the vehicle failed to respond as intended. The air bags deployed during the crash. After the vehicle had crashed into the tree, a bystander yelled that the vehicle was on fire. The contact was able to exit the vehicle. The contact stated that the fire started under the hood, near the engine compartment. The vehicle made exploding sounds three times while the 4 ft. tall fire progressed towards the cabin of the vehicle. The contact stated that the entire vehicle burned with the exception of the rear exterior lights and the rear passenger's side tire. The fire was extinguished by the Fire Department, and a report was filed. A Police report was filed. There was no property damage. The contact was transported to the hospital by ambulance. The contact sustained chest pains, bruises on the chest cavity, several contusions and bruises, and difficulty breathing. The contact was undergoing breathing therapy. The vehicle was towed and deemed a total loss by the insurance company. The dealer and the manufacturer were not contacted. The failure mileage was approximately 40,000.

November 2025 I was on the freeway when I heard a loud bang. With my two young children in the car, I pulled off and inspected my car to find the rear moon roof glass had exploded. Luckily at the time, I had the shade closed or the glass would have been on my children and their car seats. I took it to the dealership and after a few weeks, my car was finished being repaired and returned to me. Last week, June 18 2026 I again was driving on the highway and heard again another loud bang. Only a few minutes away, I drove straight to the dealership, I knew it was the sounds of my moonroof again. They repaired and returned my car for a second time.

This is in relation to the recall 25V607000 issued September 19, 2025. My and my children's safety has been put at risk by Hyundai's failure to obtain replacement parts to fix this recall. They have no date expected for the requisite parts, and I am driving with the anxiety that the seatbelts could malfunction at any time and endanger me and my family.

The contact owns a 2025 Hyundai Palisade. The contact received notifications of NHTSA Campaign Numbers: 25V607000 (Seat Belts) and 26V034000 (Air Bags); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The parts remained unavailable, however, the contact constantly received emails and letters about the recall campaigns. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue by email and requested that no other notifications be sent unless the parts were available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.

XXX - approx 9:00pm - departed Copper and Sage restaurant enroute to the WigWam. After about 1/2 mile at 30-35mph, I slowed down to make a right turn. After completing the turn I pressed the accelerator to continue and the Palisade had absolutely no power. I pressed the pedal to the floor with no success. I was finally forced to pull over and stop the vehicle and place it in park. After doing so, the Palisade was able to return to operation with the pedal and for fear of another incident we drove home. 2nd Incident - 2 Mar 2026 - approx 1200pm. We were traveling west on XXX from [XXX] to [XXX] and began the ascent through the mountains going west towards XXX. After experiencing a steady grade upward approximately 6-7% at speed of 55-60mph, I used the hand shift paddle to downshift one gear to assist in the upward climb. Upon doing so, the Palisade once again died with no power at all. I pushed the accelerator pedal to the floor with no success of power. This incident could have been devastating as we were in the far left lane with many other vehicles behind us. I had no place to pull over to the left so I began to make my way to the right shoulder over 3 lanes very slowly under only previous velocity motion. We narrowly avoided being hit from behind numerous times and finally made it over to the right shoulder. After finally stopping the Palisade, I put the vehicle in park and it returned to operation with the pedal once again. We then carefully pulled out off the shoulder and the Palisade operated normally until we arrived at our destination. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)